Consultant to support the operation of the Hotline for mental health and psychosocial support, and awareness raising on mental health in general (open for national & international based in Timor-Leste)

UNICEF Timor-Leste is seeking for a national or international consultant who are based in Timor-Leste to to support the operation of the Hotline for mental health and psychosocial support, and awareness raising on mental health in general.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, protection

https://www.unicef.org/timorleste

How can you make a difference?

Under guidance of the Child Protection Officer, provide technical assistance to support the operation of the Hotline for mental health and psychosocial support, and awareness raising on mental health in general.

WORK ASSIGNMENT:

1. Finalize the Guideline for the Hotline as follow:

• Organize consultation meetings and get feedback on the existing draft Guideline from key stakeholders;
• Finalize the Guideline by adapting and translating existing materials.

2. Conduct training for call center staff by:

• Develop a training plan;
• Develop training manuals based on staff capacity gaps, past trainings, and consultations with stakeholders;
• Develop complementary training materials if needed;
• Conduct at least 5 training sessions per staff using training manuals and other existing materials (such as the Guideline and the SOP on data management);
• Conduct in-service training.

3. Support the establishment of system for registration, case management and reporting (data management):

• Support the Ministry of Health (MoH) to assess the current system and to identify desired functions;
• Support the MoH to establish a data management system that is efficient, in line with privacy policies, and meet other needs and requirement;
• Draft Standard Operation Procedures (SOP) on data management, to be inserted to the Guideline;
• Train call center staff on the use of the system.

4. Support advertisement of the Hotline and awareness raising on mental health in general:

• Draft at least 48 text messages and ensure the messages are sent out weekly, through MoH Communication section;
• Plan, organize and support broadcasting of at least 2 TV programmes for mental health awareness including Hotline information;
• Develop at least 6 social media posts and deliver once in 2 weeks on UNICEF page, MoH page and other potential social media forum;
• Provide basic information of the Hotline to other programmes by MSSI, UNICEF, CSOs and/or faith based organizations, to be shared widely.

5. Supervise call center staff and ensure the quality of operation:

• Attend the call center at least 3 half-days per week and supervise call center staff and oversee the operation.

DELIVERABLES:

1. Final Guideline for the Hotline (in Tetum) - two weeks

2.1. A training plan

2.2. Training manuals

2.3. Complementary training materials (2.1-2.2; two weeks)

2.4. Report of the training conducted, including evaluation and recommendations  (four weeks)

2.5. Report of the in-service training (two weeks)

3.  Final SOP on data management (three weeks)

4.1. At least 48 text messages (weekly send out)

4.2. A report for each TV programmes broadcasted (4.1-4.2: one week)

4.3. At least 6 social media posts (post every other week)

4.4. Basic information of the Hotline are provided at least in 5 other programmes (4.3-4.4: one week)

4.5.  Monthly assessment reports on the overall operation of the call center, including recommendations (one week)

CONTRACT DURATION: 16 weeks to be started as soon as possible.

To qualify as an advocate for every child you will have…

• At least a university degree on psychology, public health, or other relevant areas;
• Minimum 3 years of professional experience in the areas of mental health and psychosocial support, call center operation, or other relevant field;
• Experience in developing guidelines and/or conducting training will be a strong asset;
• Excellent coordination, communication and writing skills;
• Proficient in oral and written Tetum and English.

Interested candidates are requested to submit a cover letter, CV, technical and financial proposal by 18 March 2021.

For every Child, you demonstrate UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.