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Quality Assurance Officer ( QAO)

Liberia (Liberia)

  • Organization: LMH - Last Mile Health
  • Location: Liberia (Liberia)
  • Grade: Experienced - Senior level
  • Occupational Groups:
    • Supply Chain
    • Education, Learning and Training
    • Ombudsman and Ethics
    • Internal audit, Investigation and Inspection
    • Information Technology and Computer Science
    • Monitoring and Evaluation
  • Closing Date:

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Nationality: Liberians ONLY.

The Role


LMH’s Quality Assurance Officer will be part of the program implementation team composed of a group of individuals who represent the best and brightest of Last Mile Health clinicians. They exhibit leadership and organizational values and have gone above and beyond in their commitment to serve people living in last mile villages. Quality Assurance Officers will be district-based staff that serves as the focal point person to liaise with the District Health Officers, health facility Officers-in-Charge, and the Community Health Services Supervisors. They will also provide leadership, training coordination, and quality assurance support to the MOH’s National Community Health Assistant (NCHA) Program and any other program designed by LMH.

The Quality assurance officer will also provide direct oversight of Community engagement activities in the district. Quality Assurance Officers will be accountable for the overall success of the NCHA Program at the district level through working with the CHSS in the district to complete NCHA training cascades, post-training assessments, on the job coaching and mentorship, capacity building, program management and ensure implementation fidelity of the program at the district level. They will be responsible for identifying and elevating gaps in implementation and charged with finding innovative and realistic solutions as a part of a larger Quality Improvement team. They are expected to be experts on the NCHA program policies and procedures and to ensure that such procedures are executed in the field.    



What You'll Do

  • Work with DHOs, and District quality improvement committees to support ongoing development, completion, and iteration of Facility/District-based QI projects.
  • Collect and review data from ongoing QI projects; and compile the findings for sharing best practices and lessons learned.
  • Provide technical support to the DQIC develop meeting agendas and facilitate meetings; advises and assures quality improvement ideas are carried out and evaluated.
  • Implement systems and quality assurance procedures including ensuring the holding of monthly health facility feedback and planning meetings, assessment of Community Health Assistant (CHA) performance, and compliance to the fidelity of the NCHA program.  
  • Continue to advocate for NCHA program quality at the district level and develop a competitive culture in achieving the highest standard of NCHA program in the district 
  • Identify gaps infidelity, performance, and quality care and work with Community Health Service Supervisor (CHSS) and CHA to help generate potential innovative solutions
  • Assist in the development of CHSS and CHAs training performance management through targeted coaching and mentorship
  • Build the technical capacities of the DQIC to effectively train and supervise health facility staff on IPC protocols and practices; CHSS to effectively supervise, train, and coach CHAs to uphold national standards, policies, and procedures.
  • In collaboration with the CHSS and the OICs, identify poorly performing CHAs and recommend them to the LMH Technical Advisor for Health Service Delivery (TAHSD) and the Community Health Focus Person (CHFP) of the County Health Team (CHT) for remedial training.
  • Provides a regular monthly status report on all Quality Improvement (QI) projects being implemented in the district to keep the program team informed. The QAO will also provide a progress report on the institutionalization of Infection Prevention and Control (IPC) practices (integrating the same in routine service delivery) at the health facility and community-levels.
  • Provide technical and leadership support to the District Health Management Team (DHMT) to organize, plan and implement meetings around upcoming training and quality assurance activities and develop strategies to embed DHMT in training and quality assurance and improve project cycle.


What You'll Bring

  •  A  clinician (Physician Assistant or Nurse)
  • Basic computer literacy skills: must demonstrate competence in the use of MS Office programs including MS Word, Excel, and PowerPoint; Internet literacy is an added advantage
  • A high degree of English fluency required
  • Minimum 2-4 years’ clinical work experience working in remote communities

          You'll Impress Us If

  • You have experience in training and workshop facilitation, preferably with low-literacy audiences; experience in quality improvement works is also an added advantage.   
  • You have Experienced in working in dynamic county and district health teams 
  • Experience in advising, coaching, and mentoring others on program quality
  • You have Demonstrated leadership abilities, and management experience, and the ability to motivate and lead a team.
  • Ability to work well in a team, and to liaise with a wide and diverse range of people, mainly internally, and at many levels
  • You have Excellent communication and interpersonal skills.   
  • You are Willingness to travel into the field, spend occasional nights in rural communities with few amenities, and travel by motorbike for fieldwork
  • You are committed to health and social justice.

About Last Mile Health 

Last Mile Health (LMH) saves lives in the world's most remote communities by partnering with governments to bring critical primary care services to the doorsteps of people living in the last mile. Last Mile Health is a registered 501(c)3 non-profit organization with offices in Liberia, Boston, and New York. For more information, visit We are an equal opportunity employer and value diversity at LMH. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Please Note: The deadline for application is March 25, 2021, at 5:00 PM.





We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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