Tucson (United States of America)
The Caseworker provides assistance to refugees and other qualified immigrants to ensure the best possible resettlement experience and the achievement of self-sufficiency and integration.The Caseworker develops resettlement and/or self-sufficiency plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. The Caseworker operates under close supervision with moderate latitude for the use of independent judgment and initiative.
Responsibilities may include, but are not limited to:
• Ensure the best possible resettlement experience for each client, from pre-arrival preparations and point of entry to successful acculturation. This may include assurance that appropriate pre-arrival services are in place (ensuring housing is suitable, safe, and clean, preparing housing essentials, furniture, and basic food supplies, setting up utilities etc).
• Provide individualized orientations on services to support clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs.
• Independently develop reasonable resettlement service plans and self-sufficiency plans with timelines for each client and managing client expectations with responsibilities of both client and caseworker.
• Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives.
• Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modify initial resettlement plans and other case file documents as required.
• Ensure compliance with case documentation, case file management and reporting requirements.
• Manage financial distribution of direct assistance funds for cases.
• Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).
• Potentially, overseeing volunteers and interns, including providing appropriate onboarding, training, and supervision.
• Provide a trauma informed and culturally sensitive approach to case management through a lens of gender awareness and inclusivity.
• Participate in all program meetings, staff development activities, and fully engages as a member of the team
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned
Key Working Relationships:
Position Reports to: Casework Supervisor
Position directly supervises: Interns and volunteers within program
Indirect Reporting: Senior Program Manager
Other Internal and/or external contacts:
Internal: IRC staff, interns and volunteers
External: Position helps coordinate services and is responsible for maintaining relationships with appropriate vendors and community partners