Sr. Training Coordinator
Silver Spring (United States of America)
Program & Job Overview: Implemented by the IRC, the Cultural Orientation Resource Exchange (CORE) is a technical assistance program that connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation (CO) which helps refugees achieve self-sufficiency in the United States. As part of this work, CORE hosts and manages the CORE website, a learning platform, the Resettlement Navigator website, and the Settle In mobile app. CORE is funded by the U.S. Department of State, Bureau of Population, Refugees, and Migration.
The Sr. Training Coordinator will report to CORE’s Deputy Director in support of CORE’s capacity building initiatives, specifically managing CORE’s online learning platform and assisting in the delivery of virtual and in-person meetings, practicums, and other trainings. The Training Coordinator will coordinate with CORE staff and work effectively with CORE’s external stakeholders.
• Manage CORE’s learning platform, including responding to online course registrations within 24 hours, supporting updates to existing courses as needed, and conducting user testing;
•Support planning and implementation of CORE’s online learning activities (webinars, virtual practicums, online courses, virtual exchanges) inclusive of session planning, developing learning materials, managing registration and email communications, coordinating Zoom/Teams logistics, documentation of follow-up actions and file management;
•Support Deputy Director with digital coaching training of CO providers;
•Co-facilitate virtual and in-person capacity building workshops for CORE stakeholders;
•Assist in monitoring and evaluating CORE’s capacity building initiatives, including registration reports and post-activity reporting;
•Participate in creation of engagement initiatives, including writing short articles for the CORE Connection newsletter;
•Develop, as needed, in developing CO provider-facing resources, including reviewing and documenting activities for use by CO providers;
•Collaborate with other CORE staff to ensure maximum visibility and integration of all new CORE resources;
•Represent CORE at meetings, internal and external workshops and conferences, and other events, as needed;
•Perform other duties as assigned.
•Bachelor’s Degree in education, learning design, international development, communications, or a related field required;
•Minimum 1-3 years related work experience, preferably in refugee resettlement and delivery of Cultural Orientation programming;
•Demonstrated command of PowerPoint, Zoom, and online learning platforms or programs, with the ability to learn new technologies quickly;
•Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners;
•Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines;
•Knowledge of and experience using Articulate 360 preferred, but not required;
•Strong commitment to social service or humanitarian assistance programs and willingness to adhere to IRC’s code of conduct;
•Demonstrated knowledge of the US Refugee Admissions Program and Cultural Orientation programs preferred;
•The ability to be flexible and work well under pressure in a fast-paced team environment.
Working Environment: Standard office work environment. Open to remote work options.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.#LI-GR2