The IRC opened a Denver office in 2016 to provide reception and placement services to newly arrived refugees. The office is slated to resettle approximately 250 refugees per year and provide additional program services to assist refugees and other eligible populations for up to five years following their arrival in the U.S. The IRC in Denver’s service approach is client-centered, strengths-based, empowerment-focused, trauma-informed and multigenerational.
Since launching its first psychosocial support programs in response to needs expressed by clients in the wake of anti-refugee and anti-immigrant policies implemented in 2017, the IRC in Denver’s programming to promote client safety and wellness has grown significantly. Within its recently formed Safety and Wellness Department, the IRC in Denver delivers a continuum of services that includes:
•The Family Stabilization Program (FSP), operated under contract with the Colorado Refugee Services Program (CRSP) to provide more intensive services that address threats to safety and daily functioning for specific categories of clients, including those who are survivors of domestic violence, live with severe and persistent mental illness, present with child welfare or elder abuse concerns, deal with substance abuse, experience suicide ideation, and/or identify to a group facing discrimination.
•Targeted services to promote school enrollment and engagement, social emotional and academic learning, artistic expression, and leadership development among children, youth, and young adults.
•Psychosocial Support Services (PSS), which offers a menu of group programs and community interventions, including New Roots community gardening, the We Can Do It! women’s skill-sharing group, cultural adjustment support groups, and other offerings that promote age- and gender-equitable access to opportunities to build resilience and increase social connectedness.
•The Survivor Wellness Center, which promotes full rehabilitation for primary and secondary survivors of torture through a holistic model that combines case management, psychosocial support, legal representation, medical and mental health services.
The IRC in Denver is seeking a Safety and Stabilization Supervisor to provide leadership, support, and ongoing supervision to advance the IRC in Denver’s strategic commitments within the Safety, Health and Power focus areas. This role encompasses a range of responsibilities, including onboarding, supervising and consulting with clinically trained staff and interns, guiding and overseeing implementation and improvement of service planning, ensuring routine monitoring of services and quality, integrating evaluation practices and related tools including strong client feedback mechanisms, engaging in capacity building efforts as needed to support access to high quality Mental Health and Psychosocial Support (MHPSS) services, facilitating supervision and growth opportunities for staff and interns, and promoting a positive working environment and strong professional development opportunities for the clinically trained members and interns of the Safety and Wellness Department. This work is carried out under supervision of the Safety and Wellness Manager, in close coordination with a multidisciplinary team of service providers within the IRC and the local community, in collaboration with donors including the Colorado Refugee Services Program (CRSP) which contracts with IRC to implement the Reach Program, and with technical assistance from technical advisors at IRC’s headquarters.
1.Clinical Supervision and Staff Management
•Recruit, hire, onboard, coach, and evaluate direct reports using a supportive supervision approach.
•Addressing performance issues and promote opportunities for professional growth.
•Provide supervision, emergency support and consultation for clinical staff in the Family Stabilization Program (FSP) and the Youth team, including afterhours support as needed.
•Support staff in assigning cases, monitor intensity of staff members’ caseloads, and adjust or provide additional support as needed.
•Manage practicum and other intern placements, taking responsibility for developing and implementing a program of onboarding, supervision, and ongoing growth supports for clinical interns.
•Initiate and maintain regular peer-review processes, review individual service plans with staff, track progress of service plans and impact on clients, and revisit and review service plans every 180 days with staff.
•Consult with and inform Safety and Wellness Manager of the service plan for high-risk clients, seeking supervision and collaboration in support of staff and clients; debrief on crisis calls or instances of staff support; and review service plans.
•Solicit client feedback and prioritize client voice in identifying needs and strengths to develop goals, outcomes, and program models and strategies.
•Respond to client complaints when escalated through the grievance process.
3. Quality Assurance and Compliance
•Oversee development and implementation of clinical case management and tracking systems and databases, specifically within IRC’s Efforts to Outcomes (ETO) case management database and CRSP’s Geneva system.
•Conduct quality assurance reviews and monitor documentation and services offered by the Family Stabilization Program, the Youth team, and other services as assigned to assure compliance with agency standards, HIPAA, and any relevant state or donor requirements.
•Track budgets, expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications.
•Assure accurate and timely capture and reporting of data needed for service documentation and reporting to donors.
4.Program Development and Management
•Coordinate, develop, and implement outreach strategies, training, and other activities required to meet program outcomes.
•Liaise with community partners in support of clients and program objectives.
•Attend meetings with CRSP and other donors as requested.
•Compile and submit routine narrative and data reports per donor agreements.
•Support identification of strategic priorities to inform fundraising efforts, participate in program design and proposal development, and interact with prospective donors.
•Integrate evidence and data into MHPSS program development and implementation to increase effectiveness and strengthen outcomes.
•Aid in facilitating cross-functional coordination to address client issues as needed.
•Promote positive working relationships with colleagues across the IRC in Denver.
•Participate in program meetings, staff development, and other activities as assigned.
•Provide consultation and training to promote the broader team’s ability to effectively serve clients.
•A graduate degree in Social Work, Psychology, or Counseling is required.
•LPC or LCSW licensure is strongly preferred; candidates nearing completion of licensure requirements may also be considered.
•Three or more years of related professional experience, preferably in non-profit social services, humanitarian relief, or public service, with one or more years of supervisory experience.
•High capacity to support safety planning and crisis intervention, and to guide others in developing that skill set.
•Working knowledge of relevant local providers and resources.
•Demonstrated success achieving goals and communicating cross-culturally.
•Full proficiency in Microsoft Office applications, and comfort working in relational databases.
•Fluent in English, both spoken and written; lived experience as an immigrant or refugee and bilingual ability in one or more languages of the local client base is strongly preferred (Arabic, Russian, Dari/Farsi, Pashto, Burmese, Karen, Spanish, French, Kiswahili, Sango, Kinyarwanda, Nepali, or Tigrinya).
•Valid driver’s license required, with access to a reliable vehicle and current insurance.
•A combination of remote home-based work, standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
•Occasional weekend and/or evening work.
•Use of a reliable personal vehicle required with valid driver's license and current insurance.
Note that COVID risk mitigation measures are currently in effect, with the IRC in Denver’s offices closed to the public. Most employees must be able to have a working space with internet access to accommodate remote work. IRC provides laptops and cell phones to its staff. Employees are required to follow strict COVID risk mitigation protocols in accordance with organizational policies, including but not limited to mask wearing, social distancing, enhanced hygiene practices, and self-isolating and quarantining when appropriate.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation