PCT IS Fellowship: Production and Support

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

The fellowship is located in the Operations and Support Section of the PCT Information Systems (PCTIS) Division. The Section implements the service management framework for the portfolio of business applications supporting the PCT, a highly successful patent filing treaty. The Section coordinates with the application development teams, infrastructure teams and end users. It delivers service desk, information architecture, release and deployment coordination and systems operation services to the PCT. The Production and Support Unit oversees a complex and time sensitive systems operations schedule, which is a critical element of the PCT business landscape.

PCTISD has one fellowship to assist with end user support, configuration and release, incident and problem management, which will provide Fellows with experience to strengthen their knowledge and competence in their field. 

2. Duties and Responsibilities 

With training by, and under the supervision of, the WIPO PCT Information Systems Division, Production and Support Unit staff, the Operations and Support Fellow shall provide support in the following areas as may be required\:

• Carry out daily operations tasks on the PCT business applications portfolio ensuring system availability and optimum performance while implementing changes to sustain the Software Transformation as part of the RSP program.
• Perform software development, maintenance and debugging of PCT applications, especially in the evolution of the Software Transformation project.
• Establish, maintain, monitor and troubleshoot complex information system processes and critical events that contribute to business operations.
• Update and maintain operational and technical documentation.
• Perform other related duties as required.

3. Requirements

a) Education\:

Essential\:
Recently graduated from an advanced university degree program in the field of Computing Science or Engineering.

b) Languages\: 

Essential\:
Excellent (written and spoken) knowledge of English.

Desirable\:
Good knowledge of French.

c) Experience\: 

Prior experience in Java development, DevOps, CI/CD, cloud technologies, logs shipment infrastructure, containerization and application management would be considered as an advantage but it is not a requirement.

d) Specific skills and competencies\: 

Essential\: 

• Excellent communication skills.
• Ability to work in a team and under pressure.
• Capability to adapt and learn new technologies

4. Terms and Conditions

a) Term of fellowship\: up to 12 months, with the possibility of renewal up to an additional 12 months, for a maximum of two years. 
 
b) Anticipated Start Date\: September 15, 2021

c) Location\: WIPO Headquarters, Geneva, Switzerland.

d) Stipend\: CHF 5,000 per month.

e) Contribution toward travel expenses will be provided as stipulated in the WIPO Fellowship Policy. If necessary, WIPO may provide assistance in obtaining an entry visa to Switzerland. 

f) WIPO provides medical and accident insurance coverage during the course of the fellowship. 

g) WIPO will request a “carte de légitimation” for the Fellow, which serves as a residence and work permit, from the Permanent Mission of Switzerland to the United Nations Office and to the other international organizations in Geneva. Family members of the Fellow are not eligible for a “carte de legitimation.”

h) Tax and social security\: Fellows shall be solely responsible for meeting any taxation and social security obligations that may arise directly or indirectly from their contract with WIPO.  

5. Additional Information

Fellows are not staff members of WIPO and the position does not lead to any employment rights and entitlements beyond the terms of the fellowship.

6. How Do I Apply?

Candidates for a Fellowship in 2021 should ensure that their completed applications and letters of motivation are submitted through WIPO's electronic recruitment system by May 4, 2021, before 11\:59\:00 p.m. Geneva time.

Only those candidates who are shortlisted will be contacted, in which case you will be required to provide a scanned copy of an identification or passport and the specified degree(s)/diploma(s)/certificate(s). 

Please note that the fellowship is subject to satisfactory professional references.

Term of fellowship\: up to 12 months, with the possibility of renewal up to an additional 12 months, for a maximum of two years.