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Assc Head Global Comms Service

Geneva (Switzerland)

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Geneva (Switzerland)
  • Grade: P-5, International Professional - Internationally recruited position - Senior level
  • Occupational Groups:
    • Managerial positions
    • Communication and Public Information
  • Closing Date: 2021-04-15

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Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Associate Head of Global Communications Service

Organizational Setting and Work Relationships

The Associate Head of Global Communications Service (GCS) plays a pivotal role in how UNHCR protects people forced to flee and the stateless. The incumbent directly reports to the Head of Service and supervises different teams, units and organizational entities, including the New York based Global Communication Desk, the Nairobi based Regional Hub, and the Events Unit.

The incumbent is responsible for a wide range of strategic, operational and managerial communication issues and leads on managing relations with a network of external engagement colleagues in seven regional bureaux, thus must possess a holistic view of communications, a thorough understanding of its protective role and power to drive external engagement and fundraising.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

- Supporting the supervisor on all relevant communication and management issues.
- Engage with and maintain close contact with key stakeholders for the purpose of providing timely and expert advice as well as support in meeting corporate priorities and complying with policies and standards.
- Develop networks and communicate effectively to ensure adequate understanding, visibility and access to topics of UNHCR¿s interests at the relevant levels.
- Cultivate and maintain effective collaboration with partners and key stakeholders on relevant matters, topics of interests, mobilizing support and buy-in where necessary and appropriate for internal and external audiences.
- Lead, where appropriate, and contribute to the review, update and development of global policy, standards, planning and guidance on communications in cooperation with relevant stakeholders including the Regional Bureaux and their External Engagement pillars. Expand and invest in strategic partnerships at relevant levels. Stay abreast of developments within the AoR at relevant levels to inform work on policy development and advice.
- Collaborate with stakeholders on UNHCR's engagement in situations of corporate interest, protecting people forced to flee and the stateless. Lead integrated communications planning with relevant stakeholders.
- Supervise and coach staff and organizational entities under the direct supervision, including diverse teams, units and entities like the, Brand and the Events Team, the New York based Global Communications Hub and the Nairobi based Regional Hub, enabling access to learning and career development opportunities.
- Lead and coordinate the review, update and dissemination (including outreach and visibility) of relevant messages. Co-lead the analytics team, which produces a broad array of strategic and tactical reports to drive and support communications as well as managing and reporting on the GCS KPI framework.
- Engage with and maintain close collaboration with the Global Learning and Development Center for the purpose of providing input and contributing to the setting of priorities for internal and external capacity development.
- Represent DER in internal and external meetings on issues of UNHCR's engagement.
- Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience
Years of Experience / Degree Level
For P5 - 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree

Field(s) of Education
Social Sciences; International Relations; Communications;
Journalism; Public Administration; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Not specified.

Relevant Job Experience
Experience of working in media, journalism, or communications at international level and in the field. Strong interpersonal skills, ability to perform under pressure, with high level of political awareness, good judgement, flexibility and strong organizational skills.  Proven track record in managing and supervising and strengthening a culturally and geographically diverse and inclusive teams. Experience in communications strategy, planning, crises and emergency communications, messaging, analytics, brand, media, social media, digital, multi-media content, high profile supporters, external engagement and working with a large, geographically diverse network of communicators. Excellent writing skills in English, proven track record as communicator and manager.
Political communications experience. Experience of having worked in a human rights context. Experience of having worked in UN field operations.

Functional Skills
CO-Journalism (incl. print, broadcast, photography, video, layout & graphics);
CO-Media relations;
CO-Preparation of key messages/talking points/speeches;
CO-Strategic Communication;
CO-Drafting and Documentation;
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L4 - Accountability Level 4
C002L4 - Teamwork & Collaboration Level 4
C003L4 - Communication Level 4
C004L4 - Commitment to Continuous Learning Level 4
C005L4 - Client & Result Orientation Level 4
C006L4 - Organizational Awareness Level 4
M001L4 - Empowering and Building Trust Level 4
M002L4 - Managing Performance Level 4
M006L4 - Managing Resources Level 4
M005L4 - Leadership Level 4
M003L4 - Judgement and Decision Making Level 4
M004L4 - Strategic Planning and Vision Level 4
X002L4 - Innovation and Creativity Level 4
X001L4 - Analytical Thinking Level 4
X005L4 - Planning and Organizing Level 4

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Please note that the closing date for vacancies advertised in the March 2021 Compendium is Thursday 15 April 2021 (midnight Geneva time).

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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