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USPSC Support Relief Group Response Resources Specialist (Multiple Positions)

Washington D.C. (United States of America)

  • Organization: USAID
  • Location: Washington D.C. (United States of America)
  • Grade: Mid level
  • Occupational Groups:
    • Disaster Management (Preparedness, Resilience, Response and Recovery)
    • Project and Programme Management
    • Humanitarian Aid and Coordination
    • Emergency Aid and Response
  • Closing Date: 2023-04-27

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SOLICITATION NUMBER: 720BHA21R00015

ISSUANCE DATE: March 30, 2021

CLOSING DATE AND TIME: April 27, 2023, 12:00 P.M. Eastern Time

SUBJECT: Solicitation for U.S. Personal Service Contractor (USPSC)

Dear Prospective Offerors:

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of Field and Response Operations (FARO), is seeking offers from qualified U.S. citizens to provide personal service as a Support Relief Group (SRG) Response Resources Specialist under a United States Personal Services Contract (USPSC), as described in the solicitation.

Submittals must be in accordance with the attached information at the place and time specified. Offerors interested in applying for this position MUST submit the following materials:

1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(d) U.S. Citizenship

(e) Optional: How did you hear about this opportunity? (beta.SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level for which you are applying. This information must be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms. **

NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS

AND THE SYSTEM FOR AWARD MANAGEMENT

All USPSCs with a place of performance in the United States are required to have a Data Universal Numbering System (DUNS) number and be registered in the System for Award Management (SAM) database prior to receiving an award. You will be disqualified if you either fail to comply with this requirement or if your name appears on the excluded parties list. The selectee will be provided with guidance regarding this registration.

NOTE: As of March 28, 2018, all new SAM.gov entity registrations will now require a signed notarized letter identifying the authorized Entity administrator for the entity associated with the DUNS number. Additional information on the format of the notarized letter and where to submit can be found via the below Federal Service Desk link:

https://www.fsd.gov/fsd-gov/answer.do?sysparm_kbid=d2e67885db0d5f00b3257d321f96194b&

sysparm_search=kb0013183

Offerors can expect to receive a confirmation email when offer materials have been received. Offerors should retain for their records copies of all enclosures which accompany their offers. Your complete resume must be emailed to:

FARO Recruitment Team

E-Mail Address: BHA.FARORecruitment@usaid.gov

Website: www.BHAjobs.net

Any questions on this solicitation may be directed to the FARO Recruitment Team via the information provided above.

Sincerely,

Renee Newton

Contracting Officer

I. GENERAL INFORMATION

1. SOLICITATION NO.: 720BHA21R00015

2. ISSUANCE DATE: March 30, 2021

3. CLOSING DATE AND TIME FOR RECEIPT OF OFFERS: This solicitation is open and continuous until April 27, 2023. The following are the closing dates for each review period:

April 27, 2021, 12:00 P.M. Eastern Time

August 27, 2021, 12:00 P.M. Eastern Time

December 29, 2021, 12:00 P.M. Eastern Time

April 27, 2022, 12:00 P.M. Eastern Time

August 29, 2022, 12:00 P.M. Eastern Time

December 27, 2022, 12:00 P.M. Eastern Time

April 27, 2023, 12:00 P.M. Eastern Time

Offerors not selected during a previous review period must reapply in order to be considered for positions available in subsequent review periods. A review period may be cancelled at HBMO’s discretion.

4. POINT OF CONTACT: FARO Recruitment Team, BHA.FARORecruitment@usaid.gov

5. POSITION TITLE: Support Relief Group Response Resources Specialist (Multiple

Positions)

6. MARKET VALUE: Depending on the qualifications of the offeror, this position can be filled at either the GS-12 ($87,198 - $113,362) or GS-13 ($103,690 - $134,798) equivalent level, including Washington, D.C. locality pay. Final compensation will be negotiated within the listed market value of the GS-12 or GS-13 level based upon the offeror’s established salary history.

Offerors who meet the minimum qualifications for a GS-12 will be considered for the GS-12 level positions. Offerors who meet the minimum qualifications for a GS-13 will be considered for the GS-13 level only.

Salaries over and above the top of the pay range will not be entertained or negotiated.

If the position is for a Washington based PSC, offerors who live outside the Washington, D.C. area will be considered for employment, but no relocation expenses will be reimbursed.

7. PERIOD OF PERFORMANCE: One (1) year, with four (4) one-year options

STATEMENT OF LIMITATIONS ON PERIOD AND PLACE OF PERFORMANCE:

The purpose of this contract is to establish an employee/employer relationship with the contractor to perform services on a temporary, on-call, basis as part of the SRG. BHA intends to contract for these services for a maximum of 250 days per calendar year. Activation days vary but will not exceed 250 days during each contract year.

The level of effort anticipated under this contract will be provided within the terms of this contract at times mutually agreed to by BHA and the contractor. Upon identification of a temporary need within the scope of work, BHA will contact the contractor and provide the following information:

  1. Date contractor is needed to report to BHA or assignment in the field

  2. Duration of Assignment

  3. Place of Performance

The contractor will notify BHA within 24 hours of availability. At the time the contractor accepts the assignment, he/she is expected to commit for the duration of the assignment. While the contractor will be required to commit to a certain time period, it is understood that the exigencies of a disaster may require the assignment to be extended (not to exceed 250 days). The contractor shall notify BHA at the time of commitment if their existing schedule would preclude an extension. Notification of schedule conflicts shall not necessarily disqualify the contractor from the assignment but will simply assist BHA in recruiting a replacement. Subsequently, if the contractor agrees to an extension of the duration of a particular assignment, thereafter, the contractor will be required to give BHA 10 days’ notice for release from the assignment.

8. PLACE OF PERFORMANCE: Washington, D.C.

9. ELIGIBLE OFFERORS: U.S. Citizens

10. SECURITY LEVEL REQUIRED: Ability to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.

11. STATEMENT OF DUTIES

BACKGROUND

The United States Agency for International Development (USAID)’s Bureau for Humanitarian Assistance (BHA) is responsible for facilitating and coordinating U.S. Government (USG) humanitarian assistance overseas in response to all types of international disasters, including slow-onset disasters such as droughts or famine; natural disasters such as earthquakes or floods; or man-made disasters such as conflict or war. BHA is responsible for planning, coordinating, developing, achieving, monitoring, and evaluating international humanitarian assistance falling into two conceptual areas:

Humanitarian Response activities comprise needs-based humanitarian assistance provided to save lives, alleviate suffering, and protect human dignity during and in the aftermath of emergencies. Humanitarian assistance is grounded in humanitarian principles and is directed toward the most vulnerable populations.

Early Recovery, Risk Reduction, and Resilience (ER4) activities will set the initial foundations for longer-term recovery as appropriate, and will work in close conjunction with humanitarian assistance. Early recovery is an approach that supports communities impacted by crises to protect and restore basic systems and service delivery. Early recovery builds on humanitarian response efforts and establishes the initial foundations of long-term recovery. Early recovery activities are implemented for a specified, appropriate timeframe that assists populations recovering from an identifiable shock. Risk reduction is the prevention of new and reduction of existing disaster risk and management of residual risk, which contributes to strengthening resilience and to the achievement of sustainable development. Resilience is the ability of people, households, communities, countries, and systems to mitigate, adapt to, and recover from shocks and stresses in a manner that reduces chronic vulnerability and facilitates inclusive growth.

BHA has seven offices, as follows:

The Bureau’s three geographic offices are: (1) Office of Africa; (2) Office of Asia, Latin America and the Caribbean; and (3) the Office of the Middle East, North Africa and Europe. Each geographic office designs, provides, and assesses humanitarian assistance for their respective regions, including assistance related to responding to, recovering from, and reducing the risk of man-made and natural disasters, while linking with other USAID investments that build resilience.

The Office of Global Policy, Partnerships, Programs, and Communications (G3PC) shapes and influences USAID’s role within the international humanitarian system; leads engagement on a range of policy, programmatic, and operational issues; and positions the Agency to influence collective response to emergency needs across the globe.

The Office of Technical and Program Quality (TPQ) leads the Bureau's efforts to provide high-quality programmatic and technical leadership, oversight, and guidance. In addition, TPQ leads the Bureau’s external engagement with academia and coordinates research to advance the effectiveness, efficiency, and impact of humanitarian and multi-year programming.

The Office of Humanitarian Business and Management Operations (HBMO) is responsible for maintaining 24/7 operability by providing leadership, planning, quality assurance, technical expertise, and process management. HBMO ensures effective stewardship of the Bureau’s support services, including workforce planning, staffing, financial management, internal controls, facilities operations and infrastructure.

The Office of Field and Response Operations (FARO) leads and manages operational assistance and the purchase and delivery of goods and services in response to declared foreign disasters and international humanitarian needs in key functional areas, including supply-chain management, procurement, logistics, oversight, and operational coordination with the U.S. military.

FARO VALUES

FARO team members ensure that the following division values are incorporated into all aspects of work:

  1. Spiritus Operandi/Espirit De Ops

● Demonstrating trust and openness among staff by assuming the best regarding our colleagues’ intentions and efforts.

● Acting with eagerness and willingness to support one another and work together on tasks.

● Maintaining top-down and bottom-up transparency while promoting a strong work ethic as paramount.

● Demonstrating that optimism, humor, and perspective are powerful components of success, even in crisis-driven work.

  1. Positive Interactions

● Owning how FARO is perceived by others to ensure people maintain a positive impression of the division by treating everyone, regardless of seniority or organizational affiliation, in a professional, courteous, and respectful manner.

● Building a reputation that when FARO is on an issue, it’s going to get addressed.

● Doing our jobs consistently, competently, and effectively, with a focus on results.

● Paying attention and listening mindfully to others, with the intent to really understand how they view a situation and what issue they are trying to address.

● Exhibiting partnership and enthusiasm in helping others solve problems; including delivering hard messages with a smile.

  1. Competency

● Adopting flexible and creative solutions to provide partners and beneficiaries with quality, effective, consistent, and timely results.

● Maintaining proficiency and leadership in our areas of expertise, through engagement, training, field deployments, and exposure to other communities of thought.

● Holding a long-term strategic perspective in the face of current crises.

● Maintaining a global and functional focus for the office.

  1. Resourcefulness

● Using innovating contracting, engagement, administrative, and programmatic approaches to meeting emerging requirements, while being flexible to changing needs.

● Reaching out within the office, agency, interagency, and community beyond to seek innovative and creative solutions.

● Proactively seeking and embracing positive change in order to provide and better service to our customers and stakeholders.

● Viewing challenges as opportunities and focusing on finding a solution rather than just highlighting complications or issues.

  1. Staff Depth and Sustainability

● Cultivating a breadth of experience and expertise by hiring individuals from diverse professional, cultural, and experiential backgrounds.

● Proactively developing relationships with other industries and communities in order to learn and innovate.

● Encouraging staff to service in a variety of roles, through staff rotations, shadowing, mentoring, and FARO liaison positions.

● Continuing to support and staff responses through a variety of hiring mechanisms and resources.

● Achieving response readiness while prioritizing personal life for both self and team members.

● Bolstering staff wellness by incorporating flexible work schedules, leading to increased staff dedication, high-quality work, and flexibility.

  1. Commitment to Safety and Security

● Recognizing that staff safety and security is everyone’s responsibility and enables BHA access in the field.

● Holding as a hallmark an underlying orientation towards managing risk for staff.

● Preparing staff through training, mentoring, standard operating procedures, and provision of contextual knowledge.

● Displaying professional conduct and integrity during crisis response operations.

● Advocating for professional assessments of security risks prior to deployment of staff.

INTRODUCTION

The Support Relief Group (SRG) is a program developed by BHA to satisfy its growing need for surge capacity. The primary roles of SRG contractors include intermittent backfill for permanent staff overseas, covering vacancies domestically, and responding to numerous disasters worldwide in a timely manner. Currently, about half of all SRG activations are domestic and half are overseas in various capacities.

The SRG program brings on board select candidates who work for discrete periods, on an intermittent basis for no more than 250 days per calendar year, and can be deployed within hours to facilitate BHA’s response to disasters, or to backfill staff in Washington and other locations. SRG staff can be used for as little as a day or up to several months at a time. SRG positions are contracted for an initial period of one year with the option to extend up to five years.

The SRG program is managed by the Surge Staffing Team in the Response Resources Division. This team maintains information for all SRG personnel, providing information to the rest of BHA on their availability, skills and previous BHA experience. Surge Staffing Team assists the program offices within BHA in choosing the best qualified SRG for any specific task, and provides administrative and personnel support to existing SRG. Each SRG incumbent will provide enhancement to the BHA team according to his/her skills. They will be considered part of BHA/Washington resources that can be deployed worldwide.

OBJECTIVE

BHA requires the services of multiple SRG Response Resources Specialists for the Response Resources Division (R2D) to strengthen its capability to provide prompt, effective services in the areas of response readiness, surge staffing, planning, budget execution, systems management, and reporting in support of the delivery of humanitarian assistance around the world. R2D supports the office’s readiness, resources, and operational capacity to deliver lifesaving assistance during a response. R2D manages BHA’s response staffing readiness mechanisms, and provides systems expertise to BHA’s steady state, contingency, and response related planning. In particular, R2D manages BHA’s deployment and activation system: Personnel, Equipment, Training, Experience, and Readiness (PETER); and monitors on-call response team readiness. In close consultation with senior leadership, R2D develops and experiments with new / improved systems to ensure response readiness; facilitates readiness drills and exercises; and facilitates a process to fill immediate staffing shortfalls for ongoing responses.

DUTIES AND RESPONSIBILITIES

The SRG Response Resources Specialists will assist in carrying out the functions of R2D’s Response Staffing Support Team (RSST) and Surge Staffing Team (SST) in support of BHA’s worldwide humanitarian assistance operations and mandate. The SRG Response Resources Specialists will not necessarily assist all functional areas simultaneously, or perform all tasks within, but will work as assigned within dynamic, flexible, and interchangeable teams to ensure all duties are covered and tasks are completed.

The duties and responsibilities include:

At the GS-12 Equivalent Level:

● Employ organizational readiness systems, practices, and methodologies to support disaster response activation and deployment activities;

● Support the innovation, design, testing, and development of new tools and technologies to improve response readiness and readiness monitoring;

● Participate in working groups focused on improving readiness tools, technologies, processes, or programs;

● Monitor the staffing readiness of response teams during ongoing disasters;

● Monitor the readiness of sourcing units to staff response team positions for emergent responses;

● Perform data collection as it relates to response readiness;

● Develop and manage readiness reports;

● Manage alert systems, strategies, and processes to support appropriate staffing levels across the organization;

● Obtain qualifications necessary to serve on a response team position;

● Conduct readiness analyses to determine trends and support readiness assessments;

● Support planning for actual or imminent response activations;

● Serve as coordinator and/or facilitator for readiness related working groups;

● Serve as a subject matter expert on readiness programs and principles;

● Serve as subject matter expert on BHA’s deployment database and application;

● Provide administrative support to Responsible Units to develop personnel response rosters;

● Assist in maintaining response readiness trackers while consistently monitoring data quality control;

● Assist senior staff as needed on operational systems and processes, including developing and maintaining standard operating procedures for the RSST and SST;

● Assist in maintaining R2D resources and source documents;

● Assist with the orientation of new personnel and keep staff informed of changes to the administrative, financial, technical, operational, and training requirements of BHA;

● Assist in the preparation of R2D teams’ annual budgets;

● Assist senior team members and leadership in analysis of staffing patterns; research historical requests, and gather and analyze data, as needed;

● Maintain a database on all contracted personnel to ensure that all requirements are met and to provide information to the rest of BHA on their availability, skills, and previous BHA experience;

● Maintain a professional demeanor during all interactions and maintain a customer-service approach while working to resolve any issues;

● Track and process the activations of SRG/Detailer personnel from initial activation, to evaluation of their performance after each activation;

● Track and process the rotations of FARO Rover personnel including evaluation of their performance after each rotation;

● Track deadlines and due dates for products that RSST and SST produce, including personnel evaluations and contract actions;

● Coordinate the orientation of new RSST and SST staff and keep them informed of changes to the administrative, financial, technical, operational and training requirements of BHA;

● Coordinate and participate in the scheduling, organizing and execution of meetings, conferences and off-site events, including the management of calendar invitations, phone bridge lines, video conference calls, agendas, room reservations, and note taking;

● Coordinate responses to information requests related to staffing data;

● Coordinate the routing of various documents and memos through the approval chain, following up on pending details and ensuring deadlines are met;

● Develop proficiency in basic budgetary and financial management concepts, including principles of appropriations law, funds control violations, and pertinent USAID budgetary or financial policies;

● Perform data quality assurance and review;

● Manage data across multiple systems as required;

● Review and appropriately archive documents and files in accordance with Agency Policies;

● Oversee the maintenance of an updated and standardized filing system of personnel files for the RSST and SST;

● Use Microsoft Office applications to include Excel, Word, and PowerPoint among others to prepare documents, correspondence, spreadsheets, reports, etc. accomplish work;

● Attend team, office, and other meetings as assigned by the Team Leader and, when necessary, prepare summaries of these meetings;

● Expedite the flow of programmatic, operational, and other documents through the clearance process;

● Serve as a liaison across teams and divisions on response staffing support issues;

● Manipulate and query BHA corporate systems including PETER to produce standard reports and ad-hoc reports to indicate disaster response readiness;

● Research and collect data, using online tools and services, on humanitarian response needs, trends, etc. for team members and team leadership;

● Support senior team members to develop templates and timelines, and assist in developing operational guidance for BHA staff, as needed;

● Assist senior team members and leadership in the analysis of response readiness and staffing requests, based on historical trends, projected operational requirements, and knowledge of priorities, as needed;

● Become certified and serve as an Agreement Officer’s Representative/Contracting Officer’s Representative (AOR/COR), as assigned. The AOR/COR provides financial and programmatic oversight of all aspects of managing the agreement or contract; this includes but is not limited to reviewing invoices, requests for approvals, program/project deliverables (i.e., work plans, annual reports, month status reports), travel requests, key personnel requests, and financial/budget reports. They are responsible for drafting and submitting the annual contractor performance evaluation in Contract/Assistance Performance Assessment Review System (CPARS/APARS). They prepare and review contract/assistance modifications documentation and assist the Contracting/Agreement Officer to ensure performance is compliant with the terms and conditions of the contract/agreement, the FAR, and USAID policy. AOR/CORs are responsible for all related requirements set forth in the COR designation letter and the AOR designation letter;

● Serve, as needed, as R2D representative on technical evaluation panels for BHA solicitations including United States Personal Services Contractors (USPSCs) and Contracts;

● Serve as the BHA after-hours Duty Officer on a rotational basis, for approximately one week every six months;

● May serve as needed, on Washington-based Response Management Teams (RMTs), which provide services and support to Disaster Assistance Response Teams (DARTs) deployed in response to disasters. The duties on RMTs will be varied; and

● May serve on DARTs which may require immediate (within 24 hours) deployment overseas for an extended period of time.

In addition to the duties and responsibilities of a GS-12 Equivalent Level USPSC, the GS-13

Equivalent Level incumbent must also perform the duties listed below:

At the GS-13 Equivalent Level:

● Represent R2D in meetings with stakeholders discussing operational priorities, objectives, progress, results, and challenges;

● Attend office-wide coordination meetings as R2D’s point of contact in the area of responsibility and ensure R2D interests and priorities are clearly articulated;

● Participate in interagency and stakeholder-wide meetings as assigned by the Team Leader;

● Provide functional training and onboarding support to senior colleagues on R2D systems and SOPs;

● Represent R2D interests to external stakeholders such as IT support contractors who are designing and maintaining BHA corporate platforms;

● With guidance from the supervisor, manage portfolios and projects related to response resources; and

● With guidance from the supervisor, manage the flow of team work assignments related to response resources.

SUPERVISORY RELATIONSHIP:

The USPSC will take direction from and report to the relevant R2D team leader or his/her designee.

SUPERVISORY CONTROLS:

Supervisor sets overall objectives and resources available. The USPSC consults with the supervisor to develop deadlines, projects, and work to be done. The USPSC is responsible for planning and carrying out assignments. The USPSC is responsible for planning approaches or methodology to be used in carrying out assignments.

12. PHYSICAL DEMANDS

The work is generally sedentary and does not pose undue physical demands. During deployment on DARTs (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds).

13. WORK ENVIRONMENT

Work is primarily performed in an office setting. During deployment on DARTs (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions.

14. START DATE: Immediately, once necessary clearances are obtained.

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION

(Determines basic eligibility for the position. Offerors who do not meet all of the education and experience factors are considered NOT qualified for the position.)

GS-12 Equivalent Level:

Bachelor’s degree with significant study in or pertinent to the specialized field (including, but not limited to, international relations, disaster management, contingency planning, data management, business administration, human resources, or a related field) plus five (5) years of progressively responsible experience working in the fields referenced above.

OR

Master’s degree with significant study in or pertinent to the specialized field (including, but not limited to, international relations, disaster management, contingency planning, data management, business administration, human resources, or a related field), and four (4) years of progressively responsible experience working in the fields referenced above.

GS-13 Equivalent Level:

Bachelor’s degree with significant study in or pertinent to the specialized field (including, but not limited to, international relations, disaster management, contingency planning, data management, business administration, human resources, or a related field) plus seven (7) years of progressively responsible experience working in the fields referenced above.

OR

Master’s degree with significant study in or pertinent to the specialized field (including, but not limited to, international relations, disaster management, contingency planning, data management, business administration, human resources, or a related field), plus five (5) years of progressively responsible experience working in the fields referenced above.

III. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. FAR provisions of this solicitation are available at https://www.acquisition.gov/browse/index/far.

SELECTION FACTORS

(Determines basic eligibility for the position. Offerors who do not meet all of the selection factors are considered NOT qualified for the position.)

● Offeror is a U.S. Citizen.

● Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements.

● USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.

● Ability to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.

● Ability to obtain a Department of State medical clearance. **

● Must not appear as an excluded party in the System for Award Management (SAM.gov).**

● Satisfactory verification of academic credentials.**

OFFEROR RATING SYSTEM

The offeror rating system factors are used to determine the competitive ranking of qualified offerors in comparison to other offerors. Offerors must demonstrate the rating factors outlined below within their resume, as they are evaluated strictly by the information provided. The rating factors are as follows:

Professional Experience (10 points)

● Demonstrated experience operating effectively in the humanitarian assistance community, at either the field or headquarters level.

● Demonstrated experience working on a team focused on addressing time-limited, personnel sensitive issues with high-stake results.

Technical Skills (10 points)

● Demonstrated experience working with data in systems, software, and databases, including data collection, the creation and production of reports, and data analysis.

● Demonstrated experience with response team staffing, including tracking readiness and availability, systems development and management, and staff development and training.

Communication Skills (10 points)

● Demonstrated experience in customer service.

● Demonstrated experience in the development and implementation of training programs and tutorials to explain systems, software and databases to stakeholders with less technical knowledge.

Interview Performance (50 points)

Satisfactory Professional Reference Checks (20 points)

Total Possible Points: 100

BASIS OF RATING: Offerors who meet the Education/Experience requirements and Selection Factors will be further evaluated in accordance with the Offeror Rating System. Those offerors determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks.

Offerors are required to address each factor of the Offeror Rating System in their resume, describing specifically and accurately what experience, training, education and/or awards they have received as it pertains to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to address the selection factors and/or Offeror Rating System factors may result in not receiving credit for all pertinent experience, education, training and/or awards.

The most qualified offerors may be interviewed and required to provide a writing sample. BHA will not pay for any expenses associated with the interviews. Professional references and academic credentials will be evaluated for offerors being considered for selection. Note: Please be advised that references may be obtained independently from other sources in addition to the ones provided by an offeror. BHA reserves the right to select additional offerors if vacancies become available during future phase of the selection process.

IV. SUBMITTING AN OFFER

Offers must be received by the closing date and time at the address specified in the cover letter.

Qualified individuals are required to submit:

1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(d) U.S. Citizenship

(e) Optional: How did you hear about this opportunity? (beta.SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level for which you are applying. This information must be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms.

Additional documents submitted will not be accepted.

By submitting your offer materials, you certify that all of the information on and attached to the offer is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the offer to be investigated. False or fraudulent information on or attached to your offer may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

To ensure consideration of offers for the intended position, please reference the solicitation number on your offer, and as the subject line in any email.

DOCUMENT SUBMITTALS

Via email: BHA.FARORecruitment@usaid.gov

For full details regarding this solicitation, please visit www.bhajobs.net.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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