Database Assistant (PSP) - Individual Contractor

IMPORTANT NOTE: This position is advertised to internal and external applicants. Candidates must be legally present in Mexico at the time of application, recruitment and hire. Only candidates holding a valid work permit in Mexico will be considered eligible. General Background of Project or Assignment:

UNHCR Mexico is a priority market for PSP Americas. The increase in monthly donors, has led to an increased need for infrastructure support to maintain the integrity and security of donor data and provide basic donor services.

A fundraising database assistant will support the Senior Data Management Associate allow to better integrate and support the back-end process and provide basic donor services. The assistant will support regular maintenance to the database, manage donor payments, maintain data integrity, and mainly will provide support for the database migration and integration projects with SalesForce and other platforms.


Overall Purpose and Scope of Assignment:

Concise and detailed description of activities, including measurable outputs and delivery dates, impact indicators (what qualitative and quantitative results would be achieved upon completion of individual contract), performance indicators (time lines, value of the service rendered in relation to the cost, timeliness) and work plan:
-Support on Salesforce, iRazer integrations and implementation projects
-Follow up on PCI requirements for certification
-Donation collection by bank and different payment gateways are ensured
-Monthly donor report to each of the Individual Giving channels
-Monthly & historic collection reports
-KPI reports
-Chargebacks answers to banks and different payment gateways as needed
-Complete income documentation for Bank reconciliation
-Updated Donor Database information
-Donor Database salesforce maintenance and cleaning


Qualification and experience required (degree required, years of work experience, field of expertise, language required):

-Completion of Secondary Education with certification/training in database management, information system management, computer science or other related discipline.
-Graduate or Diploma in computer science. A University degree is preferred.
-Fluent in English & Spanish
-Minimum 2 years of experience in database management, in a donor/client-based environment
-Previous experience on data entry with the UN or NGOs in Mexico is an asset.
-Desired 1 year experience with Saleforce CRM Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation


Cross-Functional Competencies
Analytical Thinking
Technological Awareness
Planning and Organizing Proficiency in English and Spanish is essential. Only shortlisted candidates will be contacted. No late applications will be accepted.

Shortlisted candidates may be required to sit for a technical assessment or written test and later on, invited for an oral interview.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees). The closing date for submission of applications is 25th April 2021 (midnight Geneva time).