Dallas (United States of America)
Job Overview: The Employment Supervisor is responsible for maintaining and enhancing the provision of employment services for refugees, asylees, and SIV clients to attain self-sufficiency. The Employment Supervisor will ensure program goals are met and oversee quality control for both service provision and contractual compliance. The Employment Supervisor will supervise Employment Specialists and report to the Economic Empowerment Program Manager.
Responsibilities include, but are not limited to:
•Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
•Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency.
•Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
•Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and employment specialists.
•Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals. This includes program implementation, oversight, monitoring and evaluation for all grants in the portfolio.
•Produce high-quality program reports in a timely manner. This includes completing or overseeing staff completion various reports to IRC headquarters and funders.
•Assist in grant writing activities, as the opportunities arise.
•Actively participate and oversee the implementation and management of the employment programs to ensure all program requirements and IRC standards of care are met.
•Track enrolled clients utilizing the ETO and IRIS systems to ensure all employment services are provided in a timely manner and properly documented.
•Maintain close communication with employment staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
•Identify opportunities to advance gender equality with a focus on increasing employability access for women participants.
•Develop and cultivate long term relationships with area employers in order to identify appropriate employment opportunities for clients.
•Use personal vehicle as a mode of transport for both self and clients to various job responsibilities in and around the service delivery area.
•Participate in all program meetings, staff development activities, and other duties as assigned.
•Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
•Comply with all policies, procedures and protocols of the agency.