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Advisor, Integrated Health Services Delivery

Washington D.C. (United States of America)

  • Organization: WHO - World Health Organization
  • Location: Washington D.C. (United States of America)
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Public Health and Health Service
  • Closing Date: 2021-05-06

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This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The primary objective of the Department of Health Systems and Services (HSS) is to strengthen health systems based on Primary Health Care, supporting universal access to health and universal health coverage. Its work encompasses the following areas: strengthening of health systems stewardship and governance to achieve universal access to health and address the social determinants of health, including social protection in health; strengthening of regulatory frameworks and financial protection for progressive realization of the right to health; organizing people-centered, integrated health service delivery; promoting access to and rational use of quality, safe, and effective health technologies; health policies, and technical cooperation; and developing human resources for health.


Under the general supervision of the Director, Health Systems and Services (HSS), and the direct supervision of the Unit Chief, Health Services and Access (HSS/HS), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

  1. Provide technical, strategic advice and programmatic direction for the implementation of the program of work for designing and applying the approach of an integrated health services delivery system, within the context of the Regional Strategy for Universal Access to Health and Universal Health Coverage;
  2. Develop innovative technical cooperation activities to support Member States in the re-orientation of health services with emphasis on the continuity of services across the life course extending from health promotion and prevention to rehabilitative and palliative care, with due attention to the differentiated and unmet needs of all people, the specific needs of populations in conditions of vulnerability, human rights, gender and cultural sensitivity approaches required to overcome health inequities;
  3. Provide technical advice to Member States to strengthen the coordination/integration of priority health programs (i.e. HIV, TB, NCDs, Mental Health, etc.) and cross-cutting themes (Gender, Human Rights and Ethnicity) in service delivery, with emphasis on the first level of care: develop inter-programmatic approach and mechanisms with priority programs for the provision of this technical support;
  4. Identify methods and mechanisms to strengthen the engagement and collaboration between users and providers, health services and communities, informal care networks and family care givers, promoting a cultural change in the provision of services based on the principles of primary health care and people-centered service delivery;
  5. Provide technical advice and collaborate with Member States to increase the response capacity of the healthcare system, with emphasis on the first level of care, through the development of programs that support the empowerment of people and communities, the strengthening of formal participation mechanisms and the development of health-related promotion, prevention and education programs;
  6. Develop knowledge management and operations research initiatives related to health systems and services with emphasis on models of care that focus on people and communities, with due focus on the differentiated needs of people (gender, ethnic, age, etc.);
  7. Collaborate in global and regional alliances and networks in support of the strengthening of the first level of care, including the exchange of best practices and experiences among countries;
  8. Support countries in building partnerships for strengthening health care services, engaging policy makers from other sectors, NGOs, community based and other civil society organizations, and other relevant regional stakeholders;
  9. Mobilize resources, financial, technical and human, in the strengthening of healthcare service delivery in Member States, through the development of projects and initiatives that promote improved access to health care services; liaise and coordinate with international financing institutes and agencies in the development and implementation of joint projects;
  10. Participate in the preparation of the Project’s Biennial Work Plan (BWP), budget and technical evaluation reports;
  11. When called upon to directly supervise staff, establish clear work objectives, conduct timely and effective performance appraisals, provide coaching and feedback, and support staff development opportunities;
  12. Perform other related duties, as assigned.



Essential: A university degree in one of the health sciences and a master’s degree in medical anthropology, public health, health systems/services administration or other field related to public health, from an accredited institution.

Desirable: A PhD in sociology, gender, ethnicity, or human rights would be an asset.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: PAHO will also use the databases of the Council for Higher Education Accreditation and College Navigator, found on the website of the National Centre for Educational Statistics, to support the validation process.


Essential: Nine years of combined national and international experience in areas related to health services organization management, and delivery of integrated health care services. Experience should include work at the primary care level (first level of care), integration of priority programs in primary care settings, community participation and health-related promotion, prevention and education programs at local level.


PAHO Competencies:

  • Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
  • Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity - Relates well to diversity in others and capitalizes on such diversity. Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
  • Teamwork: Collaborate and cooperate with others - Works collaboratively with team members and counterparts to achieve and build rapport; helps others when asked; accepts joint responsibility for the team’s successes and shortcomings.
  • Communication: Express oneself clearly when speaking/Listen/Write effectively/Share knowledge - Foresees communication needs of audience and targets message accordingly. Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views. Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.
  • Creating an empowering and motivating environment: Provide direction - Manages individual and group projects and ensures that roles, responsibilities and reporting lines are clearly defined, understood and accepted; delegates work appropriately to achieve best results.
  • Producing Results: Work efficiently and independently/Deliver quality results - Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs. Aligns projects with Organization’s mission and objectives. Consistently solves own and team’s problems effectively as needed. Proactively engages in projects and initiatives, accepting demanding goals, in line with Organizational Strategies and Program of Work. Demonstrates accountability for work of team and sets an example, while explicitly articulating lessons learnt for own and team’s benefit.
  • Ensuring effective use of resources: Strategize and set clear objectives/Monitor progress and use resources well - Sets specific, measurable, attainable, realistic and timely objectives for own team and/or the Organization; systematically analyses and anticipates priority projects for own team and allocates necessary resources to achieve them; identifies the cross-Organizational resources needed for large- scale projects in line with key Organizational objectives. Anticipates foreseeable changes and adapts own and team’s projects in the face of unforeseen circumstances and/ or challenges; creates measures and criteria to monitor progress of overall projects against key Organizational objectives; creates cost-effective solutions for the Organization.
  • Building and promoting partnerships across the Organization and beyond: Develop networks and partnerships and encourage collaboration - Builds and negotiates strategic partnerships and alliances with a wide range of key stakeholders to ensure Organizational results and success. Creates innovative opportunities for promoting synergies inside and outside the Organization to improve Organizational success.

Technical Expertise:

  • Expert knowledge in the organization, management and delivery of health care services, including integrated models of health care, integration of disease-specific programs into healthcare systems, people centered care, life course approach, gender and culturally sensitive services, and the development of programs to facilitate the empowerment of people and the community.
  • In-depth knowledge in health care operations research.
  • Expertise in formulating project proposals for external financing.
  • Knowledge and skills in the formulation of technical cooperation interventions and in the development of criteria for evaluating program interventions and evaluations with emphasis on health care services.
  • Managerial skills for the development, implementation, and analysis of technical cooperation programs and activities, including budget programming and control.
  • Expertise in strategic thinking, political and stakeholder analysis, community participation, communication, negotiation methods, leadership development and
  • Strong professional oral and writing skills including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.


Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT Skills:

Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office Word, Excel, PowerPoint, SharePoint and Outlook. Other IT skills and knowledge of other software programs such as Visio and Project will be an asset.


Annual Salary: (Net of taxes)

$ 74,913.00 post adjustment

Post Adjustment: 49.6% of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.


This vacancy notice may be used to fill other similar positions at the same grade level.

Only candidates under serious consideration will be contacted.

A written test may be used as a form of screening.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit:

PAHO/WHO is committed to workforce diversity.

PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance). Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme. Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy.

Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

All applicants are required to complete an on-line profile to be considered for this post.

Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post. The post description is the official documentation for organization purposes.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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