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National Expert on development of the Compatibility and Complementarity Horizontal Model of the Medical and Social Services in Luhansk oblast

home-based. expected places of travel: lysychansk and girske otg of luhnsk oblast government-controlled areas (gca) (at least 6 trips: 3 trips to each location)

  • Organization: UNDP - United Nations Development Programme
  • Location: home-based. expected places of travel: lysychansk and girske otg of luhnsk oblast government-controlled areas (gca) (at least 6 trips: 3 trips to each location)
  • Grade: National Consultant - Locally recruited Contractors Agreement - Consultancy
  • Occupational Groups:
    • Medical Practitioners
    • Social Affairs
  • Closing Date: 2021-05-10

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Background

1. BACKGROUND

The ongoing conflict in eastern Ukraine has had a direct and highly negative impact on social cohesion, resilience, livelihoods, community security, and the rule of law. Recognizing the need to urgently address reconstruction, economic recovery, and peacebuilding needs in areas affected both directly and indirectly by the conflict, in late 2014 the Government of Ukraine requested technical assistance and financial support from the international community to assess priority recovery needs. In late 2014, the United Nations (UN), the World Bank (WB), and the European Union (EU) conducted a Recovery and Peacebuilding Assessment, which was endorsed by the Cabinet of Ministers in mid-2015. 

The United Nations Development Programme (UNDP) has been active and present in eastern Ukraine for the past decade, prior to the conflict, with a focus on community development, civil society development, and environmental protection. Work on addressing the specific conflict-related development challenges discussed above built on this earlier engagement, established partnerships, and started in 2015 through the Recovery and Peacebuilding Programme (RPP). The RPP is a multi-donor funded framework programme formulated and led by the UNDP in collaboration with the Government of Ukraine and in cooperation with a number of partnering UN agencies (UN Entity for Gender Equality and the Empowerment of Women (UN Women), the Food and Agricultural Organization of the United Nations (FAO), and the United Nations Population Fund (UNFPA)). 

The RPP was designed to respond to, and mitigate, the causes and effects of the conflict. It is based on findings of the Recovery and Peacebuilding Assessment (RPA) and is aligned to the State Target Programme for Recovery as well as to the two oblast development strategies up to 2020. It takes into account the opportunities that have arisen from the Minsk Protocol of September 2014 and the renewal of its cease-fire provisions (the latest cease-fire having been agreed in March 2018) and is also fully adjusted to the humanitarian-development nexus. It is an integral component of the UNDP Country Programme and is therefore fully aligned with the United Nations Partnership Framework (UNPF). It is closely interlinked with the Democratic Governance and Reform Programme, operating nationally and in all of Ukraine’s regions, and is consistent with the SDGs, in particular SDG 16 (Peace, Justice and Strong institutions).  

The Programme’s interventions are grouped under the following key Programme components, which reflect the region’s priority needs: 

Component 1: Economic Recovery and Restoration of Critical Infrastructure 

Component 2: Local Governance and Decentralization Reform  

Component 3: Community Security and Social Cohesion. 

The United Nations Recovery and Peacebuilding Programme (UN RPP) is being implemented by four United Nations agencies: the United Nations Development Programme (UNDP), the UN Entity for Gender Equality and the Empowerment of Women (UN Women), the United Nations Population Fund (UNFPA) and the Food and Agriculture Organization of the United Nations (FAO).  

Twelve international partners support the Programme: the European Union (EU), the European Investment Bank (EIB), the U.S. Embassy in Ukraine, and the governments of Canada, Denmark, Germany, Japan, the Netherlands, Norway, Poland, Sweden & Switzerland. 

In October 2018, four UN agencies (UNDP, UN Women, FAO and the UNFPA) have countersigned a new joint project document, funded by the EU. The overall objective of the project is to restore effective governance and promote reconciliation in the crisis-affected communities of Donetsk and Luhansk oblasts of Ukraine, thereby enhancing the credibility and legitimacy of local governments in the government-controlled areas. It will contribute to peace build and prevent further escalation of conflict in Ukraine through effective and accountable decentralization, gender-responsive recovery planning and equal access to services, as well as enhanced community security and social cohesion.  

This endeavor will be achieved through the pursuit of the following specific objectives: 

  1. To enhance local capacity for gender-responsive decentralization and administrative reforms to improve governance, local development, and the delivery of services.  
  2. To stimulate employment and economic growth by assisting to Micro, Small, and Medium Enterprise (MSME) development through demand-driven business development services and professional skills training.
  3. To enhance social cohesion and reconciliation through promotion of civic initiatives. 
  4. To support sector reforms and structural adjustments in health, education, and critical public infrastructure to mitigate direct impacts of the conflict.
  5. To support the implementation of the Early Recovery Programme in cooperation with the European Investment Bank.  

The ongoing conflict in eastern Ukraine has caused the economic and humanitarian crisis in Donetsk and Luhansk oblasts, however, the Government of Ukraine, Oblast State administrations, and international partners keep on enabling access to health and social care in favor of the population living in the controlled area and take measures to aid citizens of Ukraine, who remain on the uncontrolled territories. 

On 19 of October 2017, Ukraine’s Parliament approved draft law No. 6327 “On state financial guarantees for the provision of medical services and medicines”, which gave a start to important and long-awaited health reform in Ukraine. During the healthcare reforming, hromadas switched from the role of the consumer of the services with the coverage by medical subvention and creator of own establishments based on the transferred property from joint property of rayon territorial hromadas to the role of the subject of management of the corresponding entities and guarantor of conditions for the provision of the medical services. From January 1, 2021, the authority to manage secondary and primary health care facilities should be finally transferred to the hromadas level.

At the same time, the transformation of the social protection system is underway: a change in the mechanism of financing social benefits through the budget program instead of subventions, the reorganization of the State Social Service and the establishment of the National Social Service. As a result, aiming to increase the social welfare of residents, ensure quality medical services and implement their successful interaction and continuity, local authorities face the task of introducing legally approved standards of public services in the areas delegated to them and developing and running their standards for vulnerable groups.

The advent of the COVID-19 pandemic in Ukraine coincided with the transformation of specialized medical care and placed an extra burden on the health care system, requiring additional resources to combat it. Given the epidemiological situation in the country, the social welfare authorities were forced to adapt their approaches to continue delivering state-guaranteed services.

Therefore, to assist in building the strong liasion and contribute to the interoperability between the medical and social care providers throughout the territorial hromadas of government-controlled areas of Luhansk oblast, UNDP is looking to contract a competent expert who would be able to provide high-quality and duly performed tasks set out in this document. 

Duties and Responsibilities

2. MAIN OBJECTIVES OF THE ASSIGNMENT

UNDP is considering contracting a National Consultant (Consultant) to analyze the needs and opportunities for the interaction and cohesion between the social and medical services provided to the population. The consultant will have to elaborate the description of a Compatibility and Complementarity Horizontal Model of the Medical and Social Services (Model) based on the case-management method for 2 pilot communities in Luhansk oblast (government-controlled areas (GCA)): per 1 city territorial hromada,  and 1 village territorial hromada.

By the analysis and development of the model all stakeholders should be involved, such as gromadas representatives, experts in social work and medical care, social and medical service providers, and consumers of services.

The intended outcome of the Consultant’s work is as follows: described compatibility and complementarity horizontal model of the medical and social services with the special focus on vulnerable groups, involving all interested parties, and contributing to the establishment of the social responsibility institution.

The Model should provide the possibility to use the Web resources, electronic document flow, demonstrate transparency and openness, attainability for customers, including those with special needs, as well as providers to joint planning, supply, and quality assessment of social and medical services.

 

3. DESCRIPTION OF RESPONSIBILITIES / SCOPE OF WORK

The Consultant is expected to perform according to the framework below but can also suggest additional methodology, which should be evidence-based on the best international and national practices of the social and medical services cohesion with the adaptation to the local specificity of each community on sites and a prior agreement with UNRPP. The framework is as follows:

1.          Develop and agree with UNDP detailed work plan for the Model development with the involvement of all stakeholders in 2 (two) pilot communities, considering as work in communities as well as other activities under the contract.

2.          Discuss with responsible representatives of local authorities in each pilot community to study the issue of the working group assemble with the intention of the development of a Model in the respective community and agree on a joint action plan; to consider the procedure of approving and implementing the developed Model in the community considering available and necessary resources to ensure its implementation.

3.       Conduct an analysis of the existing social and medical services providers of various forms of ownership in the pilot communities and make a list and passports of services that are provided in the community with the accent on the potential and current intersections between social and medical services, and interactions that demand reinforcement. The analytical report should contain an exhaustive list of social and medical services and their sites of interoperability in place in the community (up to 40 pages).

4.      Develop a passport of the social-medical services interoperability for each pilot community and determine the community’s needs for the establishment of the solid interaction between social and medical services, ensuring continuity of care. This document should identify all recipients of social and medical services, who would benefit from their cohesion (up to 20 pages).

5.        Hold at least 2 (two) working group meetings in each pilot community at which (1st) to draw up and approve a joint action plan of Model development, (2nd) to consider the analysis of providers and recipients of social and medical services. There should be one-day offline meetings with the possibility to switch to the online modality only in case of the announcement by the local or national authorities of an unfavorable situation regarding the epidemiological conditions in the areas of action. The number of stakeholders involved in each of the meetings should be determined by up to 20 people with the prior agreement of the list of attendees with UN RPP. The Consultant shall bear all personal expenses (transportation, accommodation, nutrition, etc.).

6.          Describe the Model based on the gender-based case management or another method and the UN Convention on Human Rights and Children's Rights. Agree proposed Model with the UNDP Health Governance Specialist and local authorities (at least 20 pages of 12pt font size for each pilot community).

7.          Prepare and Conduct round table on the topic “Intersectoral cooperation for the development of a quality social and medical services in the community” with the representatives of each community. All stakeholders should be involved in participation in this event and resolution about joint efforts of all social and medical services providers of various forms of ownership should be adopted to perform a full range of medical and social services for the community with the excellent level of compatibility and complementarity in favor of inhabitants (up to 20 representatives of each community), with the prior agreement of the list of attendees with UN RPP. There should be offline round table in each community with the possibility to switch to the online modality only in case of the announcement by the local or national authorities of an unfavorable situation regarding the epidemiological conditions in the areas of action. The Consultant shall bear all personal expenses (transportation, accommodation, nutrition, etc.) and UNDP shall cover logistical support of the events if such is needed.

8.      Develop all necessary reports, including those that cover the results of the project activities. The number, format, and volume of reports should be agreed upon with UNDP. 

General recommendations:

The Contractor is responsible for ensuring proper personal security and participants of the events, including in matters of the epidemiological situation regarding COVID-19. It is recommended to consult with UNDP on security in the region, especially before the field phases of the assignment.

 

4. DELIVERABLES

#

Task description

Due date

1

Deliverable 1 includes:

  • A detailed work plan for the Model development in 2 (two) pilot communities is developed and agreed upon with representatives of the communities.
  • The 1st working group meeting is organized and held in each community.
  • A preparatory period activity report was submitted and agreed upon by UNDP. The report should include a clear description of task performance, meeting participants’ registration lists, photos.

Up to 4 weeks from the start of the contract

2

Deliverable 2 includes:

  • An analysis of the social and medical services providers of various forms of ownership available in the community with the accent on the potential and current intersections between social and medical services, and interactions that demand reinforcement is conducted in cooperation with the working group members; an exhaustive list of community social and medical services providers is compiled.
  • A passport of the social-medical services interoperability for each hromada is developed in collaboration with members of the working group and agreed with UNDP
  • Analytical reports of social and medical services and their sites of interoperability (for each community) are prepared and agreed upon with UNDP.
  • The first interim report is provided and clearly describes the work done and the results achieved (including photos, copies of publications in the media and Internet, plans and working papers of the activities, registration lists of participants).

Up to 12 weeks from the start of the contract

3

Deliverable 3 includes:

  • Models for each of the communities are prepared and agreed upon with local authorities and UNDP.
  • The 2nd working group meeting is held in each community. 
  • Round table on the topic “Intersectoral cooperation for the development of a quality social and medical services in the community” is conducted  in each hromada (2 totally).
  • The second interim report is submitted and approved by UNDP, which clearly describes the work done and the results achieved (including photographs, copies of publications in the media and the Internet, plans and working documents of the events, participant registration lists, a multimedia presentation).

Up to 18 weeks from the start of the contract

4

Deliverable 4 includes:

  • Final Report is provided and approved by UNDP’s designated supervisor, clearly explaining the accomplished tasks, including a list of meeting and hearings’ participants, photos.

Up to 20 weeks from the start of the contract

 

5. MONITORING / REPORTING REQUIREMENTS

The Consultant will work under the overall guidance of the Programme Coordinator and direct supervision of the UNDP Health Governance Specialist. The Consultant will directly report to the UNDP Health Governance Specialist weekly and will also report to the Programme Coordinator every week, mostly through meetings.

The Consultant will regularly participate in project meetings (in person or via Skype) and will share his/her work progress. Moreover, the Consultant must provide 1 (one) Inception Report, 2 (two) Interim Reports, and 1 (one) Final Report, following the terms covered in this ToR. Interim Reports should include work progress, as well as issues to be addressed, while the Final Report should include achievements, lessons learned, and recommendations for further actions.

All reports and studies UNDP shall be transmitted electronically (Formats of: * .docx, * .xlsx, * .pptx,    

* .pdf) on the electronic source or in the form of electronic communication. The studies/research/reports should be written in Ukrainian.

 

6. PROPOSED PAYMENT SCHEDULE

UNDP will pay the negotiated amount in four tranches according to the following payment schedule:

  • the first payment upon submission and approval of the Inception Report and completion of Deliverable 1 (25%);
  • the second payment upon submission and approval of the 1st Interim Report and completion of Deliverable 2 (25%);
  • the third payment upon submission and approval of the 2nd Interim Report and completion of Deliverable 3 (40%);
  • the fourth payment upon submission and approval of the 3rd Interim Report and completion of Deliverable 4 (10%);

The payments will be processed upon full completion and acceptance of contractual obligations, whereupon the Programme Coordinator signs the certification of acceptance.

 

Competencies

Ethics & Values: 

  • Demonstrating and promoting the highest standard of integrity, impartiality, fairness, and incorruptibility in all matters affecting his/her work and status.

Organizational Awareness: 

  • Ability to lead formulation, design, oversight of implementation, monitoring, and evaluation of development projects;
  • Ability to lead change processes, RBM, and reporting;
  • Developing and empowering people/coaching and mentoring; 
  • Self-development, initiative-taking. 

Communicating Information and Ideas: 

  • Facilitating and encouraging open and effective communication with the team;
  • Delivering verbal/written information in a timely, clear, organized, and easy-to-understand manner;
  • Informed and transparent decision-making; 
  • Accepting responsibility and accountability for the quality of the outcome of his/her decisions. 

Gender equality promotion:

The Contractor will also ensure the mainstreaming of gender equality and women’s empowerment considerations in the field of expertise, promote a safe and enabling environment free of any kind of discrimination and abusive behavior, and use the principles of gender-responsive communications in line with the UNDP corporate standards.

Corporate Competencies: 

  • Demonstrates integrity by modeling the UN’s values and ethical standards;
  • Treats all people fairly.

Required Skills and Experience

7. MINIMUM QUALIFICATIONS AND EXPERIENCE:

1. At least Master’s Degree/Specialist in Management, Law, Psychology, Social, Healthcare, or other related fields.

2. At least 5 (five) years of proven experience in the field of social work/policy or health care consulting.

3. An experience of the preparing analytical reports in social or health spheres. At least 3 (three) examples should be provided.

4. A proven experience of model development in social or healthcare spheres. At least 3 (three) examples should be provided.

5. At least 3 (three) years of experience working in or with government structures, civil society organizations, or international organizations in the social or medical fields. 

6. Fluency in Ukrainian. Fluency in Russian is an asset.

 

8. DOCUMENTS TO BE INCLUDED WHEN SUBMITTING THE PROPOSALS

 

Applicants shall submit the following documents:

Required

 

 

Personal CV or UNDP P11 form, including information about experience in similar projects / assignments and contact details for referees and links/attachments of 3 (three) examples of reports prepared and 3 (three) examples of models developed in social or healthcare spheres.

 

A brief methodology/description on how the candidate will approach and complete the assignment

 

Offeror's Letter to UNDP confirming Interest and Availability for the Individual Contractor (IC) Assignment with Financial Proposal, indicating approximate working days, needed for assignment

 

At least 2 (two) positive references from previous customers / employers

 

9. FINANCIAL PROPOSAL

 Lump sum contract

 

The financial proposal shall specify a total lump sum amount and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in installments or upon completion of the entire contract). Payments are based on output, i.e. upon delivery of the services specified in the TOR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of this lump sum amount (including travel, per diems, organization of events and number of anticipated working days).

The Consultant will be responsible for all personal administrative expenses associated with the undertaking of this assignment, including office accommodations, printing, stationary, telephone and electronic communications, and report copies incurred in this assignment.

 

Travel costs

All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty station/repatriation travel. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class, he/she should do so using their own resources. In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon between the respective business unit and individual Consultant prior to travel, and will be reimbursed.

 

10. EVALUATION OF APPLICANTS

1. Educational background in Management, Law, Psychology, Social, Healthcare, or other related fields – 12 points max.

Master’s / Specialist Degree – 7 points, PhD Candidate – 10 points, Doctor of Philosophy – 12 points.

2. Proven experience in the field of social work/policy or health care consulting – 13 points max.

 5 years – 9 points, 6-9 years – 10 points, more than 10 years – 13 points.

3. A proven experience in the analytical reports’ preparation in social or healthcare spheres –  15 points max.

3 examples of reports – 10 points, 4 examples of reports – 12 points, 5 and more examples of reports – 15 points.

4. A proven experience of model development in social or healthcare spheres – 15 points max.

3 examples of models – 11 points, 4 examples of models – 13 points, 5 and more examples – 15 points.

5. A proven of experience working in or with government structures, civil society organizations, or international organizations in the social or healthcare spheres – 8 points max.

 3 years – 6 points, 4-5 years – 7 points, 6 and more years of experience – 8 points.

6. Language knowledge – 7 points max.

Fluency in Ukrainian – 6 points, fluency in Ukrainian and Russian – 7 points.

 

Maximum available technical score - 70 points.

 

11. EVALUATION METHOD:

 Cumulative analysis

Contract award shall be made to the incumbent whose offer has been evaluated and determined as:

a) responsive/compliant/acceptable, and

b) having received the cumulative highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.

* Technical Criteria weight: 70%

* Financial Criteria weight: 30%

Only candidates meeting the minimum requirements and obtaining a minimum 70% from the maximum available technical score (49 points) would be considered for the Financial Evaluation.

The maximum number of points assigned to the financial proposal is allocated to the lowest price proposal and will equal to 30. All other price proposals will be evaluated and assigned points, as per below formula:

30 points [max points available for financial part] x [lowest of all evaluated offered prices among responsive offers] / [evaluated price].

The proposal obtaining the overall cumulatively highest score after adding the score of the technical proposal and the financial proposal will be considered as the most compliant offer and will be awarded a contract.

 

 

 

ATTENTION!

1. UNDP documents templates are available at the following the link: https://www.dropbox.com/sh/506vw4976ka77jy/AABF10LJ-JEqb843fiCK7btSa?dl=0

2. Online system does not recognise Russian or Ukrainian language, information you provide in on-line application should be in English

3. Online system allows to upload only 1 (one) file. Please combine all the files in one and then upload

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