Senior Business Analyst
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.
1. Organizational Context
- Organizational Setting
The post is located in the Office of the Assistant Director General, IP and Innovation Ecosystems Sector (IES). The Sector is entrusted with a wide mandate to coordinate internally with the four Sectors to effectively promote the use of IP in the framework of innovation, branding and creative ecosystems, namely by supporting decision makers through evidence-based research and analysis; designing, developing, and supporting IP ecosystems; and enabling SMEs and other IP users to maximize the value of their IP.
- Purpose Statement
The Senior Business Analyst supports the work of the Office of the Assistant Director General on matters related to information and communication technology (IT), including by identifying the optimum business requirements for improved IT services for the Sector, acting as the liaison with the Information and Communications Technology Department as well as other central IT services. The incumbent also acts as project manager of any relevant IT project for the Sector.
- Reporting Lines
The incumbent works under the supervision of the Assistant Director General (ADG).
2. Duties and Responsibilities
The incumbent will perform the following principal duties\:
a. Provide analysis and recommendations on issues pertaining to the IT business needs of the Sector; define and document business processes, produce data and process flow diagrams and maps.
b. Act as the liaison and ensure effective communication between the Sector and the central IT services.
c. Provide effective coordination and communication within the Sector on IT related matters to enhance internal coherence and efficiency.
d. Manage IT projects for the Sector, including system analysis, design and implementation of new applications; develop user and resource requirements, specifications, and scope documentation for projects; coordinate the timings of delivery and deployment; facilitate coordination between users and IT developers as necessary.
e. Coordinate the maintenance of IT systems of the Sector; design, develop and maintain testing procedures in order to assess the integrity and functioning of IT facilities of the Sector, set user testing protocols, test new applications, develop and maintain documentation and train staff on computer applications.
f. Develop effective reporting tools and generate advanced statistics and reports on related issues for internal and external purposes; conduct research on specific topics as assigned, evaluate data and present results.
g. Monitor and support the Sector’s web presence and related programs.
h. Maintain technical expertise by learning about and keeping up to date with new technology and make proposals on possible improvements.
i. Perform other related duties as required.
Advanced university degree in computer science, information technology or related field. A first-level university degree in one of the aforementioned disciplines plus two years of relevant experience in addition to the experience requested below may be accepted in lieu of an advanced university degree.
Project Management certification.
At least seven years of relevant professional experience including experience in project management in the field of Information Technology applications in a business environment.
Experience in working confidentially, involving sensitive information.
Excellent knowledge of written and spoken English.
Knowledge of another official UN language.
Job Related Competencies (Essential)
Good understanding of IT best practices and its application in a business environment.
Excellent understanding of complex systems problems.
Strong analytical and problem solving skills.
Good project management skills, including the ability to gather clear business requirements.
Strong ability to communicate on technical and general issues; good interpersonal skills and ability to maintain working relations in a multi-cultural environment with sensitivity and respect for diversity.
Proactive in accomplishing objectives and accountability in delivering results.
Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and the internet.
Job Related Competencies (Desirable)
Knowledge of internet technologies, including Angular and/or Java, CSS, HTML, and related technologies.
Knowledge of data analysis and modelling, including with database systems such as SQL or similar products.
Knowledge of software development practices and deployment methodologies.
Knowledge of search engines, such as Elasticsearch and/or Solr.
Knowledge of XML parsing and transformation.
4. Organizational Competencies
- Communicating effectively.
- Showing team spirit.
- Demonstrating integrity.
- Valuing diversity.
- Producing results.
- Showing service orientation.
- Seeing the big picture.
- Seeking change and innovation.
- Developing yourself and others.
Mobility\: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the April 15, 2021 rate of 79.3%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Initial period of one year, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.