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Phone Receptionist

Oakland (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Oakland (United States of America)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Administrative support
  • Closing Date:

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We are looking for a friendly and experienced phone receptionist to join our team! You will provide a welcoming first impression to callers and will assist refugees, asylees and other immigrants by ensuring they have access to IRC’s services in Northern California. Your professional, customer service-focused attitude will direct callers to the appropriate programs and staff members while responding to inquiries about our services. This position will serve our four Northern California offices including Sacramento, Oakland, Turlock, and San Jose and will be the first line of intake for the Immigration department. You will have the option to be based in any of our offices or work remotely while reporting to NorCal’s Administrative Specialist.

Do you have outstanding phone presentation and a welcoming personality? If so, we would love to meet you!

Major Responsibilities:

  • Answer and direct phone calls to the accurate department and/or staff member and follow up on voicemail 

  • Conduct phone screenings to identify general eligibility for programming

  • Respond to appointment requests and coordinate with staff to facilitate referrals to available programming

  • Work in collaboration with program staff to create and maintain a regularly updated collection of local client resources and contacts

  • Assist with reminders for appointments through phone / text messaging, as needed

  • Other duties as assigned

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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