Digital Skills & Financial Literacy Specialist

San Diego

Organization: IRC - International Rescue Committee
Location: San Diego
Grade: Mid level - Mid level
Occupational Groups:
- Banking and Finance
- Education, Learning and Training
- Information Technology and Computer Science
- Translations and Languages
- Labour Market Policy
- Design (digital, product, graphics or visual design)
Closing Date: Closed

Under the supervision of the Senior Digital Inclusion Project Lead, the Digital Skills and Financial Literacy Specialist will support the IRC’s Financial Education Programs through the coordination of financial education services to clients. These services include leading financial education workshops and conducting individual financial coaching to CFO clients to support them in achieving and maintaining economic self-sufficiency. In addition, this role will support the distribution of technology to households participating in CFO programs and develop corresponding in-language start-up packets. This position will also support remote digital literacy training and one-on-one remote coaching sessions that improve digital literacy skills so that clients can fully engage in CFO programs remotely.

Major Responsibilities:

• Assist in the outreach and recruitment of program participants;

•Screen and assess interested participants for program eligibility and participation;

•Provide one-on-one counseling and coaching to help program participants develop financial plans, increase assets, reduce debts, and establish positive credit histories. Refer program participants to employment, career development, transportation, and micro-enterprise programs as appropriate;

•Conduct individual case management and loan collections of program participants;

•Conduct financial education training sessions and administer pre- and post-assessments. Assist program participants with

accessing mainstream financial services, including off-site visits to open bank accounts and apply for credit cards;

•Underwrite and package consumer loan applications and present for review to the IRC Loan Committee;

•With the support of PQI-based Digital Skills Coordinator, further develop the in-language start-up packets;

•Coordinate the distribution of Chromebooks and start-up packets;

•Collaborate with CFO department staff to ensure smooth integration of digital skills coaching/training within the delivery of economic empowerment services;

•Conduct digital skills development one-on-one sessions and integrated instruction within workforce trainings;

•Work collaboratively with the HQ-based Digital Skills Coordinator and other offices to generate materials and evaluation methods;

•Conduct client assessments and data tracking in ETO;

•Ensure that information required for program eligibility and reporting purposes is collected and that accurate records are maintained, including case files and client data entry. Ensure necessary steps are taken to obtain relevant data in a timely fashion; follow-up with all clients regularly and record all contacts with case notes;

•Attend regularly scheduled meetings with other IRC staff and volunteers as part of the review, evaluation and program maintenance process;

•Assist in the planning and coordination of Digital Literacy and Financial Literacy classroom activities and special events;

•Other duties as assigned.

Job Requirements

•Undergraduate degree in a related field strongly preferred; or mix of equivalent years of related work experience and education;

•1+ years experience in the non-profit sector strongly preferred;

•Prior experience working with refugee, immigrant and low-income populations required;

•High level of familiarity with U.S. credit and banking system and experience with personal budgeting, banking and credit counseling required;

•High level of familiarity in using information and communication technologies to find, evaluate, create, and communicate information;

•1 + years experience with instruction/training, client counseling, case management, or coaching required;

•Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required;

•Ability to work independently, be a self-starter and maintain responsibility for multiple tasks;

•Excellent organizational skills;

•Strong written and verbal communication skills, including a high aptitude in making in-person and web-based presentations;

•Fluency in Arabic strongly preferred; fluency other immigrant languages a plus.

Working Environment:

• Standard, professional office environment; full or partial remote delivery of services while IRC offices are closed due to CV-19;

•Regular travel to off-site locations is required;

•Access to a reliable vehicle to travel regularly throughout the service delivery area;

•Offices hours are scheduled as Monday-Friday 8:30am-5pm; some weekend and evening hours.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law

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