Individual Contactor: Supporter Engagement Regional Lead, LACRO, Panama

Under the overall guidance of the Individual Giving Manager in LACRO and in coordination with the Global SES Team, the contractor will be asked to: Provide requirements gathering, business process guidance and Salesforce support on testing, training, report writing, analysis and implementation of Salesforce and SES in the LACRO Region.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a champion

How can you make a difference?

Purpose of the Assignment

Under the overall guidance of the Individual Giving Manager in LACRO and in coordination with the Global SES Team, the contractor will be asked to:

Provide requirements gathering, business process guidance and Salesforce support on testing, training, report writing, analysis and implementation of Salesforce and SES in the LACRO Region.

Specific Tasks

• Act as product manager for LACRO based Salesforce implementations, managing requirements from local market level for specific implementations and proposing to add to (global) functionality.
• Ensure regional needs are mapped and included in all global solution updates and versions.
• Provide feedback on system design and suitability of the solution updates for the LAC markets, conducting research into certain areas of functionality where needed.
• Work with local market team, HQ and vendor/s to ensure successful delivery of Salesforce based solutions in markets.
• Continuously communicate with all stakeholders including end users, Management, HQ and vendors during the project life cycle.
• Act as a bridge between global product and localization requirements.
• Ensure integrity of back office processes and identify opportunities to streamline.
• Work with the Individual Giving global team to follow up on local implementations and market’s needs.
• Keep record of best practices and opportunities for local implementations. o Support knowledge management activities by capturing and sharing key insights as required for the Knowledge Management process.
• Keep the LACRO Digital Space updated with SES relevant information for LAC markets.
• Support in the development of the implementation plan of Salesforce for the Colombian market. In addition to any other markets during the contracting period. Plan implementation in the LAC region.
• Ensure implementation plan in the Region is follow up on, identify bottlenecks, and propose solutions.
• Work with local country 3rd party service provider on creating handbook and training guides to communicate best practices, risks and interventions, customization, enhancement, and integration features
• Provide advice on LACRO/Country Office project governance, identifying next steps to resolve issues and advice on scoping.
• Support markets in the development of their Supporter Engagement Strategy.

Expected Results [measurable]

• Keep an updated road map and project plan for Salesforce implementation in LAC markets.
• Ensure successful delivery of local market fundraising CRM & marketing solutions in LACRO country offices.
• Support the global product manager in updating the core global solution, that is applicable to most UNICEF LAC markets.
• Build and promote a regional LACRO Salesforce community.
• Support with requirements, design, build, test, train and go live activities within a local market implementation.
• Implementation plan for Colombia and new markets is follow up on.
• Ensure integrations with payment providers, agencies, banks, and web sites work correctly and are fully optimized.
• Document the systematization of the localization experience in the pilot country and gather learnings from other countries as they implement Salesforce.  Develop a guidance about how to work with a third-party agency for the localization.
• Implement the Knowledge Management Strategy.
• Deliver webinars and training sessions to markets considering all the phases of implementation to ensure market readiness and awareness of level of commitment and work.
• Successfully follow a procurement process to obtain regional vendors for localization of Salesforce.
• Identify and map SES support plan for markets in the Region for 2021-2025 (not limited to HR, budget, capacity building).

To qualify as an advocate for every child you will have…

• Bacherlor’s degree in Non-profit Management, Marketing, Communication, Business Administration, Engineering or another relevant field.
• Proven experience of a minimum of five years as Project Management or Marketing Manager.
• Proven knowledge of Fundraising business processes, both in a local market and best practice in a global organization is a benefit.
• Fluency in Spanish and English is required. Knowledge of French or Portuguese will be considered an asset.
• Professional technical knowledge and expertise in use DevOPs
• Extensive experience using various testing methodologies to improve performance and achieve marketing objectives.
• Experience developing business requirements documents.
• Strong analytical skills and problem-solving mind oriented.
• Experience training and upskilling teams.
• Excellent communication skills, (both written and oral) to translate complicated business requirements into technical based language, and vice versa.

Supervision

The individual contractor will work under the direct supervision of the Individual Giving Manager LACRO.

Duration

This individual contract will have a duration 11.5 months.

Travel:

Contractor may be requested to travel on missions to country offices.

How to apply:

Application should be submitted online and should include: Resume, Cover Letter and Financial proposal. Qualified candidates are requested to submit daily and monthly fees in their financial proposal.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

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UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.