Community Health Manager- Tripoli
BACKGROUND: The International Rescue Committee (IRC), one of the world’s largest humanitarian agencies, provides relief, rehabilitation, and post-conflict reconstruction support to victims of natural disaster, oppression and violent conflict in 42 countries. The IRC is committed to bold leadership, innovation, and creative partnerships. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home. The IRC launched an emergency health response in Libya in September 2016 as the humanitarian situation in Libya was deteriorating following the 2014 civil war. Since then, the IRC has broadened its portfolio with health, protection, and governance programs aiming to employ a holistic approach to meeting the needs of crisis affected and vulnerable communities to survive, recover, and gain control of their futures.
IRC Libya’s health programming today is multifaceted, entailing community-based interventions, a mobile medical team (MMT) model, technical/supervisory support to primary health care facilities, system strengthening, and life-saving services for people at risk of being in, or already in or transitioned out of, detention. The IRC works both directly and in partnership with international and local actors for the design and delivery of a responsive, effective health portfolio in Libya. IRC Libya has increased its support to MoH and local health offices in the rollout and implementation of the Essential Package of Health Services (EPHS) and through the provision of medical equipment and supplies, capacity building of health facility staff through training, coaching and mentorship. With the outbreak of COVID-19, the IRC stepped up its support to the MoH with collaboration on preparedness and response activities including capacity building of health staff, rapid response teams, and supply of personal protective equipment to the health facilities to maintain continuity of essential services in a safe way. The COVID-19 situation in Libya continues to spike with transmission occurring at community level as well as within health facilities. The IRC recently conducted an infection prevention and control (IPC) baseline assessment throughout 23 health facilities finding numerous IPC standards unmet.
SCOPE OF WORK: A key component of the IRC’s work to improve health outcomes in Libya is the design and implementation of effective community health interventions. With this, IRC Libya is seeking an experienced, dynamic individual for the position of Community Health Manager (CHM). The CHM will take on the role of managing the IRC’s community health program serving Libyan host and displaced communities, non-Libyan refugees and migrants, and other local vulnerable populations. She/he will oversee Community Health Officers (CHOs) supporting the daily activities of Community Outreach Volunteers (CoVs) and Community Health Workers (CHWs) to ensure high quality service delivery and program implementation. The program currently supports more than 30 CoVs and CHWs from migrant/refugee and Libyan host communities. The CHM is responsible for managing and tracking program budget, ensuring quality of all community health interventions, and providing training, mentoring, and supportive supervision to the officers and their teams. She/he will also be responsible for coordinating with mobile and static clinics to ensure the teams have the essential supplies needed. Critically, this position will support health facilities to continue to improve the IPC standards to ensure comprehensive universal care and support efforts to increase awareness and health seeking behaviors in target communities. The CHM will also help promote collaboration and linkages across the health as well as with other IRC sectors working at community level (e.g., women’s protection and empowerment, protection). The CHM reports to the Deputy Health Coordinator and will receive additional technical support from the Health Coordinator as needed. The position is based in Tripoli with frequent travel to other field sites/offices in Libya and Tunis.
DUTIES AND RESPONSIBILITIES:
Program Management and Oversight
·Manage community outreach teams and provide day to day oversight and mentorship to team members, ensuring community health deliverables are met in a timely manner.
·Contribute to the design and planning of, and have overall responsibility for the implementation, monitoring and evaluation of, community health programs at all levels.
·Coordination within/across IRC programs, relevant stakeholders at community level, and other NGOs working in the area on community mobilization activities with particular focus on health.
·Contribute to the design/updating of the IRC’s community health strategic approach to ensure alignment approach with IRC Libya Strategic Action Plan.
·Participate in proposal development for health program to ensure consistency and integration of community health programs with other health programs.
·Coordinate regularly with the Health Managers in Tripoli and Misrata to ensure harmonized approach and improve general IPC conditions within target health facilities.
·Support identification of local health implementing partners and the development of new working relationships.
·Assist in regular performance monitoring of partners to achieve the set project’s objectives; provide technical support and guidance.
·As requested by the Health Coordinator/Deputy Health Coordinator, support coordination with health partners to ensure effective coverage of health needs and avoid deconfliction and overlap in program intervention.
·Liaise with HMIS and M&E colleagues to ensure proper collection and analysis data.
·Submit detailed technical monthly reports to the Deputy Health Coordinator; and conduct contingency and mitigation strategy in coordination with the Deputy and Health Coordinators.
·Submit quality timely reports as required to the deputy and health coordinators as may be required.
Technical Monitoring and Program Quality
·Ensure high quality community health interventions in line with national and international standards, and national health protocols and guidelines.
·Work with Health Managers to identify clinic trends and develop mitigation measures to address programmatic gaps and improve overall quality of care, including IPC measures.
·Participate in surveys and health assessments to identify health and relevant disease outbreaks in the affected communities and tailor program approaches to address such gaps.
·Work with the CoVs and CHWs and clinic staff to scale up awareness on COVID-19 and health risk factors and prevention measures.
·Ensure an effective internal and external referral system is in place and feedback on referral is tracked in a database.
·Ensures proper documentation and filing in collaboration with the clinic staff.
·Monitor and evaluate program indicators, objectives, outputs, and impact and suggest changes according with the findings.
·Ensure that grants with community health components are implemented according to internal IRC and donor regulations.
·Participate in grant opening, midterm review and grant closing meetings, and other programmatic meetings, and ensure that the same process is implemented in the field.
·Support field staff to use grant management tools such as the budget tracking tools, activity progress monitoring tools, procurement plans, etc.
·As requested, support the Deputy Health Coordinator and Health Managers to conduct monthly BVA review and contribute to the development and updating of spending plans.
·Ensure all PRs are raised in time to support timely activity implementation as per the work plan.
Staff Management and Capacity Development
·Directly supervise two Community Health officers; clearly set expectations for performance and manage to those expectations.
·Conduct regular 1:1 with direct reports.
·Develop staff development plans based on performance reviews in collaboration with the human resources department.
·Contribute to the technical and managerial capacity development activities for IRC and MoH health staff (mentoring, on-the-job sessions as well as formal trainings).
·Work with the Community Health Officers to manage day-to-day activities including leave planning, time sheets, and other administrative roles.
Representation and Coordination
·At the request of the Deputy and/or Health Coordinator represent the IRC at coordination forums with local communities, partners, government departments, and/or donors as required.
·Attend relevant meetings and prepare meeting notes to share with the Deputy and Health Coordinator.
·Participate in all technical meetings for consortium projects as assigned.