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Design and Development Consultant - Online learning ERM, DFAM, New York Headquarters (Estimaed

New York City (United States of America)

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: New York City (United States of America)
  • Grade: Consultant - Contractors Agreement - Consultancy
  • Occupational Groups:
    • Education, Learning and Training
    • Operations and Administrations
    • Banking and Finance
  • Closing Date: 2021-05-18

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Enterprise Risk Management (ERM) is a priority management discipline at UNICEF and the UN. Recommendations to roll out comprehensive and coordinated trainings on risk management have been addressed in face-to-face workshops and webinars on the topic of risk management and noted in audit recommendations.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

Enterprise Risk Management (ERM) is a priority management discipline at UNICEF and the UN. Recommendations to roll out comprehensive and coordinated trainings on risk management have been addressed in face-to-face workshops and webinars on the topic of risk management and noted in audit recommendations. 

Progress in this project has been made with content development and some modules already in digitized format, but professional skills are required to professionalize and complete the work.

UNICEF needs to develop online ERM learning to a globally dispersed workforce (with particular focus on Operations staff who serve as risk management and policy management Focal Points) with the content development help of the in-house risk subject matter expert. Content thematic examples covered are:  Understanding Risk Concepts, Risk Maturity, Risk Management and Policy Management, Risk Assessment 1, Risk Assessment 2, enterprise Governance, Risk and Compliance, Enterprise Risk Management Policy.

How can you make a difference?

The Strategic Business Support (SBS) section of the Division of Financial and Administrative Management is seeking an E-learning consultant to produce, for UNICEF staff an interactive, creative and engaging self-paced e-learning package consisting of seven modules using an E-learning authoring software such as Articulate Storyline 360.

The course style, design and overall look and feel should be similar to, with significant improvement to what UNICEF has produced in draft review. Module 1, as part of this package:

  • (An example of UNICEF previously developed eLearning package for Results Based Management (RBM) staff is found at:
  • The e-learning package will be hosted on AGORA - UNICEF’s learning management platform.  The E-learning Consultant will report to the Chief of SBS.
  1. Learning objective
  • Introduce and/or deepen staff knowledge relative to the discipline of risk management in UNICEF
  1. Learning outcome
  • Staff’s understanding of risk management and their ability to identify risks in their working environment and manage those risks is improved.

3.Target audience: 

  • UNICEF staff, primarily operations staff who serve as risk management and policy management focal point.

4. Language

  • The language of the deliverables will be in English.

5. Total learning duration

  • The total e-package of seven modules should not exceed 7 hours of learner time. Modules should be less than 60 minutes each.

6. Activity structure

Seven self-paced modules

7. Subjects covered

Content thematic examples covered are: 

  • Understanding Risk Concepts
  • Risk Management and Maturity
  • Risk integration
  • Risk Management and Policy Management
  • Risk Assessment Part 1
  • Risk Assessment Part 2
  • The eGRC (enterprise Governance, Risk and Compliance)

8. Suggested learning activities (at minimum)

  • Multimedia self-pace modules (i.e. instructional videos)
  • Quizzes and assessments with immediate feedback
  • Downloadable resources (i.e. job aids)

Technical requirements of deliverables

  • Course content should meet WCAG 2.3 requirements and be fully accessible in low connectivity settings.
  • If the content were to be delivered as an interactive lesson, the output should be SCORM 1.2 and HTML 5 compliant.
  • The course should be fully compatible with UNICEF’s Learning Managements System (Totara/Moodle) and mobile app for Android and iOS.
  • All content should be accessible in low connectivity settings and be compatible with UNICEF’s LMS mobile application and Agora Offline to allow navigation in low connectivity settings.
  • All course content and activities should adapt to different screen sizes to allow for mobile navigation. (Touch-friendly interfaces and activities should be fully responsive and adaptive).
  • Produced with authoring tools such as Articulate Rise, Captivate and UNICEF’s LMS (Totara/Moodle) components and integrations (H5P). Source files will be delivered to UNICEF.
  • Provide ALL text content in Word format to facilitate the translation of the course (this includes text in graphics and multimedia content).
  • Creation of a ‘READ ME’ file that describes and explain the design specifications of the final version of the course.

Design requirements

  • All content should follow and comply with the UNICEF Style guide, the Photography guidelines and UNICEF’s Brand Book and Brand Manual 3.1.
  • Ensure that the course navigation is intuitive and clear for users with different digital literacy levels of expertise, especially core components that are requisites for completion.
  • Creation of navigation guides that explain how to navigate the course page, components and complete assignments and/or quizzes.
  • Visual elements such as graphics and multimedia elements should be optimized for internet navigation.
  • Use of modern templates and move effective and modern content treatments are welcome. For example, include infographics to present key ideas, statistics. Include introductory screens where missing. Break up lengthy text blocks that cause cognitive overload. Add stories or use of other instructional design methodology that features situations or challenged learners to face on a regular basis
Accessibility compliance
UNICEF is now committed to be a role model and produce highly accessible learning resources. We count on vendors to work with UNICEF to select appropriate technology, define requirements and best practices, and design templates to meet these objectives. We aim at the level AA conformance per the WAI (W3C) recommendations

To qualify as an advocate for every child you will have…

  • University degree (Master's) preferably in instructional design, adult learning, educational technology, human-computer interaction or online and distance education desirable. Social science, design/media or management degree (project management, human resources, business administration, international relations, psychology, etc.) possible if complemented with relevant on the job experience. Additional professional training in LMS (Totara/Moodle), programming languages (HTML, JavaScript, Java, etc.), an advantage.
  • At least 5 years’ experience working on the development and implementation of online and/or blended learning programmes. Experience in working with learning management systems as a solution to deliver e-learning programmes is mandatory, preferably knowledge of Totara and/or Moodle
  • Developing country work experience and/or familiarity with emergency is considered an asset.
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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