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Unit Head, Digital

Geneva (United States of America)

  • Organization: WHO - World Health Organization
  • Location: Geneva (United States of America)
  • Grade: P-5, International Professional - Internationally recruited position - Senior level
  • Occupational Groups:
    • Managerial positions
    • Information Technology and Computer Science
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2021-05-25

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The Department of Communications' (DCO) objectives are to: lead the development of the corporate communications plan; drive prioritization and ˜right size' efforts with expected impact for WHO; position WHO as the authoritative and trusted voice on health at the global level through working with technical departments to develop strategies to amplify WHO's normative work; lead WHO media outreach, including crisis/ emergency communication with input from technical departments as well as across all 3 levels; drive all communication to the general public as well as responding to media enquiries; lead on global advocacy (e.g. health campaigns, public health information, donor visibility for resource mobilization); and provide digital global production capacity & expertise to support all levels of the organization.


Generic duties:

- Provides technical leadership, coordination and managerial support within DCO, in the Digital Unit ensuring that activities in this area are carried out efficiently and effectively.

- Collaborates with Divisions, Regional and Country Offices and provides advice in strengthening digital communications.

- Oversees a unit specialized in various domains within their area of expertise and facilitates the efficient flow of team synergies.

- Manages the programme area in delivering its objectives through efficiently managing a team of technical staff, financial resources and effective work planning to optimize deliverables in line with the mandate of the Organization.

- Leads and conducts research on best practices in implementing programmes and activities and dissemination of information for capacity building in the respective area of work.

- Manages the monitoring, evaluation and reporting of digital communications through key performance indicators and reporting requirements and mechanisms to optimize performance of deliverables.

- Serves as the technical reference among the peer community, UN Agencies and other stakeholders at the technical levels in the respective area of expertise. ->Represents the Department at various meetings to advocate for better digital communication.

- Performs all other related duties as assigned.

Specific duties:

- Develops and drives the implementation of a global digital communication strategy, which involves the production, versioning, publishing and dissemination of high-quality impactful digital and multimedia content for a variety of audiences.

- Manages external vendors working with the Department of Communications on graphic design, web content production, web development, and audio-visual production.

- Develops and shares protocols and procedures to streamline digital production and to manage assets.



Essential: An advanced level university degree in Communications, International Affairs, Public Health, Social Science, or related field relevant to the position.


Essential: At least 10 years of experience in digital communications. Demonstrated experience developing workplans, managing complex projects, financial resources as well as managing and motivating teams. Demonstrated experience at the international level. Experience in managing of a team of communications professionals.
Desirable: Experience in WHO or other UN agencies including at country and regional levels. Experience in the field of information in the health context or experience in WHO with a sound understanding of its mandate and goals.


- Strong skills in the area of developing and establishing policies and strategies.

- Excellent skills and ability in managing diverse teams and financial resources.

- Ability to engage and communicate effectively and diplomatically with external partners including Ministries of Health, Donor institutions, Civil Societies, and other stakeholders.

- Commitment to collaborate effectively with other key partners in the Health Subject area.

- Knowledge of WHO priorities and mandate.

- Advanced news writing and editing skills.

- Strong presentation skills.

- Knowledge of modern international relations and the role of WHO and of UN system.

WHO Competencies

Respecting and promoting individual and cultural differences
Creating an empowering and motivating environment
Building and promoting partnerships across the organization and beyond
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of another WHO language.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 89,837 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 5937 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level in different locations and for different contract types.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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