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Human Resources Analyst - Surge capacity

Copenhagen (Denmark)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Copenhagen (Denmark)
  • Grade: IICA-1, International Individual Contractors Agreement - Junior level
  • Occupational Groups:
    • Human Resources
    • Education, Learning and Training
    • Emergency Aid and Response
  • Closing Date: 2021-05-18

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Background Information - IPAS

Based in Copenhagen, Denmark, the UNOPS Integrated Practice Advice and Support (IPAS) serves all the regions and headquarters, primarily with advice and solutions to everyday implementation challenges. IPAS consists of a diverse team of subject matter experts in the six practice areas of HR, Administration, Legal, Finance, Procurement, Project Management and Infrastructure. IPAS has three main roles:

Support to operations in the field offices: IPAS provides timely advice and supports actively finding of solutions to everyday implementation challenges, based on policy and best practices. It also provides operational support in specific areas.

Business efficiency: IPAS recommends changes to policies, processes and operating standards based on the feedback and experience of the field offices. IPAS also ensures transparent and efficient project implementation, in line with policy and business needs. 

Body of knowledge: IPAS contributes to research and coordination within the policy groups and project practitioners. It provides structured knowledge and subject matter expertise which is used across practice areas to provide coherent and tailored advice to the requesting offices.

Faced with recurring demands for such services, IPAS has been given the responsibility to create a Surge Capacity team to meet the needs of UNOPS field offices. These needs include but are not limited to providing personnel for quick inception of new projects, supporting emergency responses, as well as covering gaps after unexpected departure of colleagues whose roles are critical to the operations of the office.

IPAS is now hiring committed colleagues to be part of this Surge Capacity team in the areas of HR, Procurement and Project Management / Infrastructure. We are looking for candidates from all around the world who are passionate about our mission and values, and looking forward to making a difference for people in need.

Background Information - Job-specific

As a Human Resources Analyst - Surge Capacity, you will be providing HR support to UNOPS field offices globally. You will be assigned to surge missions with the objective to support offices that require rapid HR support,  e.g. at the inception of a project, or cover a gap between recruitments following the unexpected departure of an HR colleague. 

Frequent travel to field offices, including to hardship locations is expected. Remote support may also happen, depending on the nature of the assignment and clients’ preferences, as well as potential limitations to travel due to external factors/global context.

As the face of IPAS  in the field, you will be required to be a role model by leveraging a business partnering approach in every assignment. You will be responsible for providing recruitment support, technical HR advice, operational support, and capacity building in field offices, always with the aim of increasing quality, professionalism and creating efficiencies. Your work will focus on identifying challenges and providing innovative solutions to ensure high quality of HR services across the organization. This also involves the use of data analytics to enable business  decisions, for example by assisting field offices in the development of monitoring/planning tools and dashboards for HR activities.  In the performance of your functions, you will benefit from expert technical advice from IPAS HR colleagues if/when needed. 

When not supporting a field office, the Human Resources Analyst will work with the IPAS Human Resources (HR) team based in Copenhagen. IPAS HR is a team of 11 colleagues (and 11 different nationalities) providing HR advice and support to UNOPS field offices and Headquarters.

You will report to the IPAS Manager, and have a secondary reporting line to the IPAS HR Advisor when not deployed to a field assignment. When deployed to a field assignment, your primary reporting line will be to the manager of the position you will fill. 

Functional Responsibilities

The functions/responsibilities/key results of this job description are generic and may not always be applicable, nor be comprehensive, for all missions. The specific tasks and deliverables for each assignment may vary and will be detailed in the terms of reference developed for each assignment by the requesting office/unit. The findings will be addressed in a mission report.  

Summary of Functions:

  1. The main responsibility of the HR Analyst - Surge Capacity will be to provide HR surge support to Field offices -with travel and sometimes remotely. 

  2. The HR analyst will be contributing to knowledge building and knowledge sharing at field level.

  3. During times of no field support requests, the HR Analyst will support the IPAS HR team with a focus on data analytics projects

Primary Responsibilities:

1. Provides surge HR support to Field Offices, including but not limited to the following:

  • Provide support and guidance to the local HR team, role modeling a business partnering approach and ensuring issues are addressed in a smooth and efficient manner

  • Operational support to HR processes (including support to recruitments, restructuring exercises and other HR processes), with the objective that timely actions are taken to avoid delays in project implementation. 

  • Advice on priorities and HR planning with clear definition of timelines, roles and responsibilities

  • Build rapport with hiring managers, ensuring their staffing needs are forecasted and recruitment planning meetings are conducted

  • Support to outreach efforts, definition of outreach plans

  • Make suggestions for business process improvements and efficiency gains in HR management at office level

2. Leveraging the experience gained through the exposure in different assignments, contribute to the knowledge building and knowledge sharing  and business efficiency in field offices, focusing on achievement of the following results:

  • Contributes to knowledge management projects

  • Provide suggestions for business processes and policy improvements

  • Contribute to mainstreaming the use of Data Analytics to inform HR actions

  • Organize, facilitate and/or deliver training and learning initiatives for personnel on HR-related topics

  • Contribute to HR knowledge networks and communities of practice by providing collaborative synthesis of lessons learnt and dissemination of best practices in human resources management

  • Collect feedback, ideas, and internal knowledge about processes and best practices and utilize these productively. 

Secondary Responsibilities:

3. When not on assignment, ensures efficient support to IPAS HR with a focus on Data Analytics projects, focusing on achievement of the following results and with the ultimate goal of deploying the tools when applicable in different assignments:

  • Design of monitoring and planning tools to enable more efficient HR processes   

  • Design of surveys to measure satisfaction (of candidates, hiring managers, etc.) and areas for improvements; analysis of results and presentation of recommendations (both field and HQ)

  • Creation and analysis of ad hoc datasets and dashboards to inform HR actions

Education/Experience/Language requirements


An advanced University degree in Human Resources Management, International Relations, Psychology, Business Administration, Social/Behavioral Sciences or related field is required.


  • A minimum of 2 years  of experience in an international environment is required, in functions related to business analytics and operations support. 

  • Within these 2 years:

a) a minimum of one year of experience in recruitment and candidate search is required. At least one experience with a restructuring exercise would be a distinct asset.

b) a minimum of 6 months of experience working with recruitment planning using data analytics, creating dashboards and datasets to support an HR function is required, preferably using Google data studio. 

  • Prior experience in a UN Agency will be a strong asset, as the selected candidate will be expected to have a steep learning curve. 

  • Prior experience working in a developing country would be a strong asset.


Perfect command of both written and spoken English is a strict requirement. Knowledge of another UN language such as French or Spanish would be an asset.


The person in this position will be required to frequently travel to different locations around the world, including hardship locations. Missions abroad may last for several weeks/up to a maximum of 3 months. Availability to travel is therefore a prerequisite for this position, even though some of the missions may be conducted remotely. 

Contract type, level and duration

Contract type: International Individual Contract Agreement (IICA)
Contract level: IICA 1
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link: 


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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