ICT Support Assistant

Eligibility criteria

Candidate age: between 18 and 29 throughout the entire duration of their assignment. Applicants must be nationals of or legal residents in the country of assignment.

Description of task

Under the direct supervision of Information Communication Technology (ICT) Associate, the National UN Youth Volunteer will:

• Assist with ICT inventory distribution, storage, and records management;
• Support the Service desk team with handling service calls in Service Gateway. This includes assigning and following up on tasks;
• Perform daily checks on ICT resources including conferencing, access and office supplies; setup and equipment in conference rooms;
• Update and maintain mailing lists;
• Facilitate on-boarding procedures using electronic checklist;
• Prepare written materials – in English - and documentation as per business needs;
• Assist with administrative maintenance of emergency equipment, including solar energy units and satellite phones;
• Assist with stock keeping and distribution of ICT consumable items (e.g. toners, accessories);
• Coordinate and follow-up with maintenance company about laptops and printers in repairs;
• Any other related tasks as may be required or assigned by the supervisor;

Qualifications/Requirements Required degree level: Bachelor degree or equivalent Education - Additional Comments:

• Degree in computer science, information technology or any other related areas;

Required experience: Experience remark:

• Demonstrated interest and/or experience (up to 2 years) in information management and technology administration;
• Motivated to contribute towards peace and development and to serve others;
• Good interpersonal, networking and communication skills;
• Willingness to contribute and work as part of a team;
• Flexible and open to learning and new experiences;
• Respect for diversity and adaptability to other cultures, environments and living conditions;
• Good knowledge of MS Office and computer skills (MS applications, especially Word and /excel and Excel).
• Advanced business writing skills is a plus.
• A high level of individual responsibility, commitment and initiative.
• Demonstrates openness in sharing information and keeping people informed

Language skills:

• English(Mandatory), Level - Fluent
• Arabic(Mandatory), Level - Fluent
• French(Optional), Level - Working Knowledge

Area of expertise: IT architecture and IT project management Driving license: No Competencies values:

Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Communication, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

Application procedure:

Under the application procedure, please put the below text.

1.Go to https://vmam.unv.org/

2.If not yet registered in the UNV Talent Pool, please register your profile following below steps:

a. Click on “Candidate Signup”, enter your basic personal information and click “Sign Up”.

b. You will receive a notification e-mail to your registered e-mail

c. Click on the link in the e-mail to validate the e-mail address

d. Complete all the required sections under “My Profile” (Personal Information, Addresses, Qualifications, Experiences, References). Under Personal Information section, please make sure to tick the box “I am interested in serving as a volunteer” and select “National only” or “Both national and international”. Do not select “International only”.

e. If you have more than one nationality, make sure to add Lebanon as your current nationality otherwise your application will not be considered for national UNV assignments

f. Click “Submit my profile”

g. Go to “My Page” -> Click on “Special Calls” -> search for “ICT Support Assistant (LBNR000429), click Apply then press "Submit my Application”.

3.If already registered in the UNV Talent Pool:

a. Update your profile under “My Profile” (Personal Information, Addresses, Qualifications, Experiences, References). Under the Personal Information section, please make sure to tick the box “I am interested in serving as a volunteer” and select “National only” or “Both national and international”. Do not select “International only”.

b. Go to “My Page” -> Click on “Special Calls” -> search for “ICT Support Assistant (LBNR000429)”, click Apply then press "Submit my Application”.

Only short-listed candidates will be contacted.