Acting Economic Empowerment Supervisor

The IRC in Boise is seeking temporary coverage for an Economic Empowerment Supervisor from approximately July to November, 2021. The Economic Empowerment supervisor is a key member of the senior team, responsible for managing IRC Boise’s vocational English, wellness, career development, financial coaching and initial employment programs serving nearly 200 refugees and other humanitarian entrants annually. S/he supervises intake, service provision, data management and case file documentation for clients enrolled in programs promoting client self-sufficiency. The supervisor will provide necessary support to a team of 7 to ensure IRC achieves program targets relating to enrollment, economic empowerment outcomes and connection to community benefits and resources.The needs of staff and participants are dynamic, requiring flexibility, patience, and determination.

Reporting to the Development and Economic Empowerment Manager, s/he works closely with IRC Boise’s Economic Empowerment, Casework, Development, and Immigration teams to ensure that IRC Boise’s objectives are accomplished using a holistic, collaborative approach.

Major Responsibilities:

I. Service Delivery, Documentation, Reporting and Contract Compliance

•Oversee staff, interns and volunteers providing employment, job training, career development, cash assistance and support services to clients enrolled in economic empowerment programs.

• Monitor intake and enrollment trends, quality of service provision and timeliness and accuracy of case file documentation. Ensure quality of data in Efforts to Outcomes database (ETO).

•Collaborate with internal IRC staff to facilitate smooth transition of cases from initial resettlement services and coordination of services for clients being served across multiple programs.

•Complete monthly and interim/final reports for Idaho Office for Refugees (IOR) grants and contracts and other funder-mandated reports.

II. Partnership Building

•Engage with local employers and employment networks to generate job leads and promote hiring of IRC clients.

•Liaise with local agencies to ensure clients can effectively access benefits and services.

III. Staff Supervision and Other Responsibilities

• In collaboration with community outreach specialist oversee recruitment, orientation, training and supervision of interns and volunteers for the economic empowerment team

• Participate in IRC network-wide initiatives to understand and share best-practices relating to refugee economic empowerment.

• Supervise and coach staff through close communication regarding challenging cases; carry out timely, professional interventions to ensure appropriate service delivery

• Recruit, train, orient, monitor, and evaluate staff performance and ensure staff objectives are met.

• Represent IRC in public, professional and governmental forums as assigned by Manager and Executive Director

• Other duties as assigned.

Education: University degree (B.A.) required, preferably in social work or related field

Work Experience: Experience implementing domestic refugee resettlement programs or related social service programs, program management, and prior staff supervision required.

Demonstrated Skills and Competencies: Effective supervising, supporting and training staff and interns; Proficiency in Microsoft Office applications, including Word, Excel, Outlook; Ability to use the internet and other resources for research and problem-solving purposes; Ability to prioritize and manage time effectively; Ability to work effectively as a team member in a multi-cultural environment; Experience with ETO highly desired

Language Skills: Fluency in English required (written and spoken); Additional fluency in one or more of the languages spoken by client population is highly preferred (Swahili, Kinyarwanda, Arabic, Burmese, French, Russian)

Working Environment: Standard office work environment; due to COVID-19, the position is currently remote through mid-July 2021. Office leadership will reevaluate on-site work arrangements at that time.