Refugee Cash Assistance (RCA) Specialist
The RCA (Refugee Cash Assistance) Eligibility Specialist works directly with participants to determine program eligibility, provide enrollment and compliance monitoring, and appropriate counseling at the close of services. The RCA Eligibility Specialist will work across office teams to ensure participant success and continued understanding of program rules.
•Assess eligibility for program enrollment for refugees, asylees, victims of trafficking, Cuban/Haitian parolees, SIV holders, and other eligible immigrants.
•Initiate RCA enrollment process for participants deemed eligible for assistance. Meet with participants in person, or via telephone/video, to explain program rights and responsibilities, using appropriate interpretation.
•Ensure accurate documentation is collected and uploaded into state database (ARRPODS). Verify potential enrollees are not enrolled in any other cash assistance program.
•Upload and maintain appropriate program documentation in ARRPODS.
•Communicate participant enrollment to both employment and case work teams.
•Request, issue, activate, and troubleshoot payment cards with participants.
•Conduct monthly check in meetings with each participant to ensure compliance with program responsibilities. Monitor participants’ continued understanding of program guidelines and compliance.
•Document all participant interactions and monthly compliance in ARRPODS in a timely manner.
•Follow appropriate case closure processes, including one-on-one meetings to discuss self-sufficiency and transition off of cash assistance.
•Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
•Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency.
•Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team.
•Attend all required state trainings and meetings.
•Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
•Other duties as assigned.
•Undergraduate degree in social work or related field or equivalent work experience.
•Two+ years of professional work experience; preferably in a non-profit or social services environment or in role of supervision.
•A minimum of one-year direct casework experience.
•Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, Farsi, French or other refugee/immigrant language used in Arizona.
•Cross-cultural understanding and strong communication, both written and verbal.
•Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally
•Ability to prepare accurate and timely reports, document client interactions and services and maintain updated and accurate case files.
•Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with database experience strongly preferred.
•Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with stringent deadlines
•Strong attention to detail with the ability to prioritize and manage time effectively.
•Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits, and visits to other agencies or service providers.
•In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Due to COVID-19, the position will be working remotely at home with field work throughout the service delivery area all in abidance by COVID-19 safety and health guidelines. In the future, the position may move to a standard office work environment. This position is based out of Phoenix, AZ. Travel for the provision of resettlement services can range up to a 100-mile radius. Furthermore, work hours may vary outside of traditional work hours (early morning, evenings and weekends). The hired staff will also need to be able to lift 35 to 50 pounds at times for assisting in furniture, household supplies, and food boxes.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law