Senior Housing & Logistics Specialist
Dallas (United States of America)
The Housing/Logistics Specialist is responsible for coordinating and overseeing the housing and logistical operations that support the provision of services to newly arriving refugees.The core areas of responsibility cover housing arrangements, procurement and distribution of furnishings and supplies, client transportation for airport pick-ups and appointments and ensuring availability of interpretation and translation services.The Senior Housing & Logistics Specialist will report to the Casework Supervisor/R&P Supervisor.
Responsibilities include, but are not limited to:
•Identify and secure safe, sanitary, and affordable housing for newly arriving refugees in compliance with established program requirements.
•Conduct ongoing outreach to current and potential landlords and property managers, building strong working relationships with the goal of increasing access to housing for refugee families and to coordinate client home repair requests as needed.Collaborate effectively with coworkers and partner organizations to support a positive resettlement experience.
•Oversee logistics of housing set-ups including ordering furniture and supplies and arranging delivery, arranging utility hook-ups, facilitating lease signings and renewals, arranging payments, and conducting home safety inspections.
•Coordinate and administer logistical support of resettlement services including transportation and interpretation support provided by interpreters.
•Act as primary liaison with IRC’s Assurances & Travel Unit and International Organization for Migration (IOM) staff on matters related to case arrivals and travel.
•Implement a high-quality procurement protocol including researching potential new vendors, following appropriate financial and purchasing procedures, and maintaining required documentation.
•Communicate regularly with internal program staff on all operational and processing issues, ensuring strong coordination and exchange of information on client progress.
•Satisfy recordkeeping requirements.
•May train and lead the activities of support staff, volunteers, and interns.
•Other duties as assigned.
•Education: Bachelor’s degree strongly preferred.Related professional work experience with progressive levels of responsibility in program management and strategic planning.
•Minimum of 1 year of relevant professional experience required.
•Experience working with refugee and/or immigrant populations preferred.
Demonstrated Skills & Competencies:
•Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
•Proven ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment is a must
•Excellent attention to detail and ability to track multiple overlapping services and clients to ensure effective service delivery is critical
•Initiative, creativity, and ability to complete projects independently
•Able to work a flexible schedule that includes evenings and weekends and maintaining on-call, backup support
•Must have reliable transportation and maintain valid driver’s license and insurance coverage
•Excellent communication skills both written and verbal
•Excellent interpersonal and communication skills
•Fluent in English, both spoken and written.
•Ability to lift up to ~ 50 lbs. regularly.
•Proficiency with Microsoft Office applications (especially Word, Excel, Outlook) and internet-based applications is required.
•A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
•May require occasional weekend and/or evening work.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.