Senior Program Manager
Sacramento (United States of America)
The Senior Program Manager is responsible for the oversight of several office departments, including Refugee Resettlement, Economic Empowerment, and Immigration. Key responsibilities include the supervision of program managers, business development oversight, ensuring programming is properly implemented, and ensuring programs remain in compliance with donor expectations. Additional responsibilities include maintaining and growing program funding and ensuring programs are in alignment with strategic goals and diversity and inclusion (DEI) initiatives. The IRC Sacramento has an annual budget of over $6 million from a diverse donor base of Federal, State, County, City and other Public/Private sources. This position would be responsible for providing senior leadership and oversight to approximately half of the office programs and service areas. This position reports to the Sacramento Director.
Major Responsibilities (including but not limited to):
•Serve as a key member of Sacramento’s leadership team, participating in strategic and office-wide discussions and processes;
•Serve as the point person for program-related matters; In collaboration with program managers, oversee grants, reporting, budgets, and overall compliance;
•Provide supervision to a team of about 4-5 supervisor/manager-level direct reports;
•Support the facilitation of staff meetings, trainings, and office initiatives, including DEI activities; assist with supervision of the front desk, referral networks, and office operations.
•Follow all policies, procedures and protocols of the agency; support with the development of processes and operating procedures;
•Demonstrate, through words and actions, a commitment to diversity, equality, and inclusion;
•Other related duties as assigned.
•Facilitate communication and programmatic linkages between IRC Sacramento programs and departments; proactively work to prevent program silos and implement processes and procedures that ensure clients are screened and connected to relevant programs throughout the agency;
•Support new program conceptualization and design, ensuring the best available evidence is used to inform the design;
•Ensure that the program departments comply with all contractual & reporting requirements, have a quality assurance plan, achieve required outcomes, provide quality services and meet the needs of clients and stakeholders;
•In collaboration with program managers, monitor and lead program departments including: department training, monitoring, case files and documentation, new grant applications, program compliance, and finances.
Staff Management & Development
•Directly supervise 4-5 manager/supervisor level staff, exemplifying IRC’s leadership standards, including managing performance, creating staff development plans, sharing time and credit, creating a collaborative environment, impacting critical decisions, and promoting accountability;
•Provide regular individual supervision, coaching/mentoring, and performance feedback;
•Support effective new staff onboarding; help to ensure strong, standardized onboarding systems and training;
•Bachelor’s degree required; Master Degree in Social Work, Non-Profit Management, Public Administration or related field strongly preferred;
•Minimum 5+ years of related professional experience in non-profit management, program development and management; preferably in a grant-driven social services or non-profit environment;
•4+ Years of official and direct staff supervision, and demonstrated staff management skills;
•Demonstrated experience with successful grant writing, proposal development, and implementation;
•Technical experience in at least one key program area;
•Strong, demonstrated skill in donor compliance and donor relations;
•Excellent communication skills both written and verbal;
•Ability to comfortably and effectively speak in front of groups;
•Good interpersonal and communication skills, conscientious, high degree of emotional intelligence and integrity;
•Self-directed and thorough in working with procedures, data entry/record keeping;
•Highly organized with the ability to work under pressure with deadlines;
•Ability to effectively work in a multi-cultural work environment.
•Standard professional office environment with occasional opportunities to participate in community outreach and workshop events;
•Full or partial remote delivery of services while IRC offices are closed due to CV-19;
•Requires occasional weekend and/or evening work.
Benefits: We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options!
The IRC in Sacramento strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a unit and deliver the best possible services to our clients. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We encourage candidates from diverse backgrounds to apply.