Volunteer and Donations Coordinator

The IRC in Northern California was established in 1975 in response to the needs of the growing refugee population. Over the past 40 years the IRC has resettled nearly 60,000 clients in Northern California. Originally focused on reception and placement the IRC provides a range of services including economic empowerment, immigration, community gardening, and case management for victims of trafficking. IRC’s Economic Empowerment programming focuses on connecting individuals to employment opportunities in an effort to lead them down the path of self-sufficiency. This is accomplished through a combination of employment services, financial education and coaching, and access to public benefits and income supports.Community engagement and support is essential in providing these services.

Job Overview: The Volunteer and Donations Coordinator will recruit volunteers and interns and design effective volunteer opportunities to support core IRC programming while maintaining donations through procurement, management, delivery and attainment of 'in-kind' contributions from our community of supporters.The Volunteer and Donations Coordinator will also direct the HOME program which provides funding, in-kind donations, and volunteer support to newly arrived refugee families.In addition to volunteer and donations coordination, this role is essential in supporting the overall messaging of the offices, including participation in refugee voices.The Volunteer and Donations Coordinator will work with the development team in external community engagement and corporate relations activities.

Major Responsibilities:

Recruitment:

•Collaborate with staff to craft and maintain accurate, up-to-date descriptions for all volunteer/internship opportunities.

•Recruit, screen, orient, train and match individuals and groups for volunteer and intern placements through regular Informational Sessions and developing university, faith-based and other community organization partnerships; with appropriate service opportunities in line with IRC national volunteer guidelines.

•Provide ongoing support for all volunteers and interns related to office programming.

Community Engagement:

•Pursue, track, and report in-kind contributions for all programming activities including but not limited to R & P and match grant.

•Conduct outreach to community groups and faith-based organizations to procure HOME team support.

•Represent the IRC at volunteer and career fairs, fundraising events, and other community outreach opportunities.

•Organize fundraisers and community outreach events to increase interest and awareness of the IRC.

•Assist NorCal Development Director in organizing and executing corporate engagement events.

•Manage social media for the office.

•Oversee storage of in-kind on and off-site.

Volunteer Management:

•Present on-boarding orientations and assist with administrative needs for all new recruits.

•Responsible for developing and running effective programs for volunteer support of core IRC programs by collaborating with direct service staff and offering logistical support in support of IRC program objectives.

•Responsible for HOME team monitoring, tracking and support in collaboration with direct services staffing.

•Provide ongoing support to volunteers/interns throughout their service period.

•Maintain the volunteer section on the IRC office website and run the Salesforce volunteer database.

•Record and report all volunteer time and keep accurate, appropriately documented electronic and paper records of service time.

•Maintain individual files on all volunteer and intern staff, ensuring required documentation is complete, accurate and on file.

•Recognize volunteers and their service through events and communications.

Staff Support:

•Work in tandem with the Program Managers/ coordinators to identify needs and develop intern and volunteer recruitment plans to support achievement of program goals. This includes Reception and Placement, Economic Empowerment and Match Grant, Immigration, Intensive Case Management, Anti-Trafficking, and New Roots Programs.

•Train and support staff to work effectively as volunteer managers and interact cooperatively with volunteers.

•Participate in leaderships meetings and act as lead role for Oakland’s Community Engagement efforts

•Collaborative effectively with site director and provide input on all community engagement efforts

•Participate in IRC Communities of Practice and other networking/learning opportunities in the network.

•Other related duties as assigned.

Job Requirements:

•Undergraduate degree required. Preferably with an emphasis in communication, non-profit management, human resources, international development or and relevant field of study.

•2+ years of experience in volunteer services and/or volunteer management/ coordination.

•Excellent Microsoft Office skills and ability to learn new computer applications rapidly.

•Expertise in program management and human resource management principles and experience managing diverse teams preferred.

•Strong communication skills, both written and verbal, and demonstrated success working in a multi-cultural environment.

•Flexible and able to handle pressure well.

•Experience developing and providing orientations and trainings.

•Strong organizational skills in a complex, multi-tasking environment and the ability to manage multiple projects and deadlines.

•Excellent interpersonal communication skills; ability to communicate effectively and diplomatically with current and prospective donors and volunteers, partner agencies, multi-cultural clients and colleagues on all levels.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law