San Diego (United States of America)
The Healthcare Navigator will coordinate healthcare services and referrals for newly-arrived refugee clients under the supervision of the Resettlement Supervisor. They will work with these clients to improve access to healthcare and promote the health of refugee families as they begin their lives in the United States. They will work directly with Resettlement Caseworkers to assure that services are being provided to all new arrivals.
Responsibilities include, but are not limited to:
•Schedule and facilitate refugee health screenings for all new arrivals through the Refugee Health Assessment Program (RHAP). Obtain documentation from the RHAP provider that the screening has been completed.
•Coordinate health plan selection and advocate to healthcare centers on behalf of clients who are having difficulty accessing services.
•Assist clients with the selection of a primary care physician (PCP) and help schedule initial appointments once the selection has been made, ensuring each client is comfortable with contacting their PCP and with scheduling their own appointments.
•Collaborate closely with the Resettlement team to identify additional healthcare needs for new arrivals.
•Develop and distribute healthcare guides tailored to each new arrival/family.
•Conduct regular outreach to healthcare providers and social service agencies to address health needs and identify resources.
Education: Bachelor’s degree in social work or related field of study preferred.
•Familiarity with US healthcare system and healthcare programs for low-income families strongly preferred.
•Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
•Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:
•Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
•Demonstrated success working and communicating effectively in a multi-cultural environment.
•Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
•Attention to detail and accuracy in work product.
•Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
•Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
•Valid driver’s license and access to a personal, insured vehicle.
•Ability to drive at night and drive the agency’s van.
•A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
•May require occasional weekend and/or evening work.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.