Integration Services Supervisor
Glendale (United States of America)
The Integration Services Supervisor is responsible for maintaining and enhancing the standard of direct services related to case management for Refugee Cash Assistance and Refugee Support Services. This position maintains quality control for both service provision to clients and contractual compliance to donors and IRC policies. The Integration Services Supervisor reports to the Direct Services Program Manager and supervises a Senior Caseworker and the Refugee Cash Assistance Specialist.
•Ensure the Integration Services case management team provides quality case management services through
oregular and timely case file reviews;
oweekly case debriefing discussions; and
oon-site supervision of services both in the office and in the field.
•Design strategies and frameworks to effectively operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities.
•Provide quantitative and narrative reports that are written to standard; ensure timely program report submission; ensure implementation of data collection and evaluation tools.
•Track budgets, program expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications.
•Supervise, coach and mentor case management staff.
•Ensure that all program services are implemented according to policies and procedures of the program.
•Meet with clients, as appropriate to overcome barriers to self-sufficiency and other compliance issues pertaining to client obligations.
•Act as point of escalation for client crises and ensure adherence to crisis protocols.
•Assign fair and equitable caseloads to caseworkers, lead case consultation meetings and client staffing meetings.
•Provide oversight of compliance issues of various donor requirements through on-going review of direct service provision.
•Ensure usage of Salesforce, Integra, and other data tracking systems by staff; utilize management tools within these programs to provide staff coaching and assist with compliance; comply with all IRC standard operating procedures, as it pertains to case file quality improvement standards.
•Analyze areas of program development; strengthen, recommend program enhancements and changes to the Direct Services Program Manager.
•Research and execute referral systems for participants to access internal and external services.
•Work with Volunteer Coordinator to establish volunteer opportunities related to case management.
•Cultivate community relationships for additional services and opportunities for clients.
•Ensure the program meets LEP compliance as it relates to client forms and services.
•Assist in the recruitment, hiring, training and support of new hires.
•Oversee contract compliance for the case management functions of the Refugee Programs contracts.
•Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
•Other related duties as assigned.
•Undergraduate degree in social work, human services, or related field.
•Minimum of 2 years of social service experience with an emphasis on client service and contractual compliance.
•Minimum of 2 years supervisory experience with demonstrated ability to coach and develop staff.
•Strong written and verbal communication skills, with the ability to communicate and collaborate as a team member with partners, the community, and clients in a cross cultural, multidisciplinary environment.
•Excellent organizational skills and attention to detail with the ability to multitask and prioritize.
•Strong problem-solving skills with ability to work independently and as a team leader.
•Proficiency in Microsoft Office and database management.
•Must be flexible and work well under pressure in a fast-paced team environment.
•Demonstrated cross-cultural understanding and experience in a multi-cultural environment.
•Fluent in written and spoken English and bilingual in a refugee language preferred.
•Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area
•In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment: Current remote work. Standard office work environment combined with some travel throughout service delivery area.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law