IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.
1. Organizational Context
- Organizational Setting
The post is located in the Madrid Information and Promotion Division of the Madrid Registry of the Brands and Designs Sector. The Madrid Information and Promotion Division is responsible for the provision of information on and promotion of the Madrid System with a view to increasing its geographical scope among developed, developing and least developed countries as well encouraging increased use of the System in existing and new Contracting Parties.
- Purpose Statement
The incumbent supports the work of the Director of the Division and substantively contributes to the overall direction, strategic objectives and oversight of information and promotion programs and activities, particularly with regards to the relationships of the Madrid Registry with the users of the System (current and potential private sector users of the Madrid System).
- Reporting Lines
The incumbent works under the supervision of the Director of the Madrid Information and Promotion Division.
2. Duties and Responsibilities
The incumbent will perform the following principal duties\:
a. Provide strategic analysis and advice on issues pertaining to the management and operation of the Division, including by developing strategies for the accomplishment of objectives and accountability in delivering results, and by preparing advisory reports and analyses.
b. Manage the program of work and staff in the Madrid Infoline Unit. Ensure a coordinated service platform, exercise sound human and financial asset management and allocation, and ensure that staff development and capacity building opportunities are identified and implemented.
c. Play a leading role in strategic engagement with users and potential users of the Madrid System to ensure support, relevance, buy-in and business growth. In this respect, formulate strategies and policies and devise innovative initiatives and mechanisms that advance and promote the functioning and expansion of the Madrid System, particularly with the private sector, trademark owners and agents.
d. Oversee the design and development of research and other mechanisms for inspiring the use of the Madrid System; conceptualize and ensure the implementation of periodic surveys of Madrid users based on the analysis of quantitative and qualitative information; prepare substantive proposals for Madrid system improvements.
e. Lead the overall development and implementation of a Customer Relationship Management (CRM) System for the Division. Oversee the delivery of innovative customer-oriented services, ensuring high standards of quality and timeliness of service delivery concerning information and general queries.
f. Promote communication and teamwork within and across the Division and ensure that staff are provided with sufficient information, guidance, motivation and support to perform their tasks and deliver results.
g. Support the Director in planning, developing and coordinating the Division's annual workplan and budget, set performance indicators in collaboration with the Director; monitor and advise on the implementation and updating of budgets and workplans throughout the year and prepare performance reports and strategic plans.
h. Represent the Organization at, and participate in an expert capacity in seminars, training courses and information meetings for users of the Madrid System and activities to promote a wider recognition, acceptance and effective use of the Madrid System in the current and prospective Contracting Parties.
i. Act as the focal point for all Madrid System matters concerning China.
j. Perform other related duties as required.
Advanced university degree in law, business, science, engineering or related field. A first-level university degree plus two years of relevant experience in addition to the experience mentioned below may be accepted in lieu of the advanced university degree.
At least 10 years of relevant professional experience in the field of intellectual property, including in Trademarks, at the national and international levels. At least five years leading, designing and implementing information and outreach programs and activities.
Practical experience in the Madrid System for the international registration of marks.
Extensive professional experience in overseeing customer-oriented services.
Excellent knowledge of written and spoken English.
Knowledge of other official UN languages, with a strong preference for Chinese.
Job Related Competencies (Essential)
Excellent analytical and decision-making skills.
Strong management and leadership skills.
Excellent planning and organizational skills and ability to adjust to a fast evolving work environment.
Sound judgment and capacity to work well with a range of diverse actors and stakeholders.
Excellent communication, presentation and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
Demonstrable skills in Customer Relationship Management, Data Management and Data Analysis for strategic planning and decision-making.
Ability to cultivate innovation and manage change.
Proactive in developing strategies to accomplish objectives and accountability for delivering results.
Computer literate, competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and related business and communications tools, the internet and social media. Ability to adapt quickly to new technologies. Ability to drive change and support the transformation of work with new technologies.
4. Organizational Competencies
- Communicating effectively.
- Showing team spirit.
- Demonstrating integrity.
- Valuing diversity.
- Producing results.
- Showing service orientation.
- Seeing the big picture.
- Seeking change and innovation.
- Developing yourself and others.
Mobility\: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the May 2021 rate of 85.0%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Initial period of one year, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.