Survivors of Torture Clinical Case Manager
Denver (United States of America)
The IRC in Denver’s approach is client-centered, empowerment-focused, trauma-informed, and multigenerational. Advancing racial equity and narrowing the gender gap are priorities for the IRC in Denver. The team’s efforts in this space are ongoing and evolving. Current work is focused on participating in learning and dialogue to deepen understanding and awareness of systemic inequities and systems of oppression; building an internal organizational culture that reflects a commitment to antiracism and gender equality for clients as well as staff, volunteers, and the broader community; engaging clients more deeply in making decisions that affect them, whether at the individual, household, program, or organizational level; using our power and influence to advocate for rules, policies, and laws that address inequities experienced by the people we serve and effect systemic change for the benefit of all who experience inequities in the local community; undertaking intentional efforts to shift dynamics and promote power sharing between leadership and the broader team as well as between staff and clients; and examining and changing practices in recruitment, recognition, and other areas of employee engagement and talent development to prioritize access to opportunity and work toward full inclusion for clients, staff, and volunteers who identify as Black, Indigenous, People of Color, and LGBTQI, as well as those who have lived experience as refugees and immigrants.
Under a grant awarded by the U.S. Department of Health and Human Services/Office of Refugee Resettlement (ORR), in 2019 the IRC in Denver launched a new program to provide direct services to survivors of torture (SOTs). This program delivers holistic services to support survivors and their families in their rehabilitation. Services include in-house case management, psychosocial support, and legal services, as well as medical and mental health services provided by referral to community partners. In addition to providing direct services, the SOT program aims to enhance and develop the community of care for survivors of torture in the Denver metro area through capacity building support for service providers, policy makers and educational institutions. This includes ongoing service provider outreach and engagement efforts, as well as a multidisciplinary quarterly consortium intended to bring current and interested service providers together to develop best practices, engage the wider community and mutually support each other’s professional growth. The program currently serves more than 130 survivors, most of whom are seeking asylum because of their torture experience.
The SOT Clinical Case Manager is a core member of the IRC in Denver’s Safety and Wellness team, working to support clients directly and further establish and expand the new SOT program. Drawing on the existing evidence base and local community resources, this position provides holistic case management services that are culturally appropriate, strengths-based, trauma-responsive, and client-centered. To this end, the SOT Clinical Case Manager regularly advocates for access to quality care for participants that includes interfacing with institutional accountability offices, supports clients’ efforts to build comfort and confidence in navigating to and attending appointments, and provides regular support for clients to feel empowered to access resources and advocate on their own behalf. This position coordinates care across internal and external multidisciplinary service providers through referral pathways, resource development, and relationship building with community providers. The SOT Clinical Case Manager also performs administrative tasks, collects data, completes casefile documentation, monitors and evaluates program implementation and client progress, and assists in reporting on activities and outcomes for grant proposals and awards.
In addition, the SOT Clinical Case Manager is part of the capacity building efforts of the SOT program, working with the Safety and Wellness Manager, IRC in Denver’s Legal team, and other SOT stakeholders to develop and deliver trainings for mainstream service providers. The SOT Clinical Case Manager may also participate in the Psychosocial Support Program by framing needs and informing development and delivery of responsive programming that supports SOT clients’ capacity to integrate into the wider community, develop personal relationships, and build tangible stress management and trauma symptom coping skills.
Responsibilities include but are not limited to the items listed below.
Direct Services and Care Coordination
•Conduct eligibility determinations, perform intakes, and develop service plans with clients.
•Co-manage incoming referrals, waitlist, and screenings as well as relevant record-keeping processes.
•Complete SOT-PWI-S assessments to capture client baseline data informing understanding of psychosocial health and well-being, triage services, and gauge client progress.
•Use motivational interviewing and other supportive techniques within a trauma-informed and strengths-based approach to assist clients in identifying goals and developing action plans.
•Provide comprehensive case management services, including addressing basic needs, assisting with applications for benefits and services, connecting clients to services, providing psychoeducation, and offering community orientation and education.
•Work with clients to complete consent forms and releases of information, activate referrals to service providers, and ensure warm handoffs to connect clients to community resources and social support networks.
•Assist clients in learning transportation routes, navigating to providers and addressing other barriers to accessing services, including barriers related to immigration legal status.
•Ensure linguistically appropriate services and advocate for language assistance with providers as needed.
•Complete regular follow up on referrals, verify access to services and assess client progress.
•Engage in suicide and basic needs safety planning with clients as needed.
•Develop and facilitate responsive psychosocial support services programming.
•Participate in consultation and contribute to client care coordination meetings with internal and external service providers on an ongoing basis to ensure triage of needs and access to services.
•Enter client data, document program enrollment, record service case notes, and capture external provider data in a timely and accurate manner.
•Implement client satisfaction and progress surveys and integrate feedback into service design and delivery.
•Participate in ongoing monitoring and development of processes and systems related to program quality improvement, operations, and direct services.
•Contribute to program reports and support proposal preparation.
Community Capacity Building
•Conduct outreach to identify new providers and resources across all disciplines.
•Cultivate relationships with providers and resources that can be engaged to expand the community of providers serving survivors.
•Educate providers on survivors of torture and related best practices in the interest of equipping them with the knowledge and
skills to deliver appropriate services.
•Fully engage in all program meetings, staff development activities, and training opportunities.
•Comply with all policies, procedures, and protocols of the agency.
•Maintain high awareness of and attention to client confidentiality and applicable rules and regulations, including HIPAA.
•Perform other duties as requested.
•Graduate degree in psychology, counseling, social work, or a related field.
•Lived experience as a survivor, refugee, or immigrant highly valued.
•Candidates with clinical licensure or actively working towards licensure preferred.
•3+ years of case management experience in a multicultural social services environment, ideally with refugees, highly traumatized populations and survivors of torture or violence.
•High degree of flexibility, creativity, and comfort with ambiguity, suitable for working in a program that is still in the early stages of program development.
•Ability to clearly communicate needs to supervisor and team.
•Fluency in written and spoken English; bilingual ability in a prominent client language preferred (including but not limited to Arabic, Kiswahili, French, Spanish, Farsi, and Russian).
•Demonstrated ability to work independently, solve problems and exercise sound judgement.
•Ability to manage time effectively and prioritize competing demands.
•Strong computer proficiency, including MS Office, internet applications and case management databases (ETO a plus).
•Ability and willingness to drive 12-passenger van as needed.
•Must have a valid driver’s license, reliable vehicle, active insurance policy and ability to travel frequently.
•The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all.
•Work is conducted typically conducted in a standard office work environment with considerable time spent in the community, primarily in neighborhoods where clients live and at local care providers.
•At present, remote and hybrid remote/in-person work modifications are in place due to ensure staff and client safety given public health guidance related to the COVID-19 pandemic. All staff are required to adhere to IRC’s COVID risk mitigation policies. In some cases, these policies may be stricter than those imposed at the federal, state, or local level.
•This role entails frequent travel in and around the Denver metro area to transport clients, facilitate service delivery and represent the IRC with clients and community partners.
•Hours outside of typical office hours are regularly required.
•Must be able to safely life 35 lbs.
Compensation and benefits:
This position is a full-time, regular, non-exempt position scheduled at 37.5 hours per week. Compensation starts at $24.00 per hour, with eligibility for overtime in accordance with state and federal laws. As a full-time regular employee, the Survivors of Torture Clinical Case Manager is eligible for the IRC’s comprehensive benefits package, which includes:
•Generous paid time off with 20 days of paid vacation per year, 10 days of paid sick leave per year (not inclusive of paid COVID leave), and at least 9 paid holidays per year.
•Outstanding medical, dental, and vision care benefits with low employee contribution premiums.
•Optional health care and dependent care flexible savings accounts and commuter benefits programs.
•Life, accident, short-term disability, and long-term disability insurance.
•A 403(b) retirement savings plan with employer base contributions and matching contributions.
•A comprehensive employee assistance and resilience program.
•A commitment to employee professional development, including an individual staff development account, participation in communities of practice and other fora, talent and leadership development offerings, and occasional opportunities to take on special assignments and roles to represent the IRC in Denver with IRC’s network of offices across the U.S.
•Business travel medical insurance, access to Guardian Nurses, and more.
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.