Program Manager-Economic Empowerment and Walk-In Services

Scope of Work:

The program manager for economic empowerment programs (EEP) and walk-in services is responsible for the strategic guidance, outcome tracking and measurement, management, and daily coordination of related programs in the Silver Spring office. This includes managing grant-funded employment programs covering entry level and career development services, financial coaching and loan programs, and new and short-term economic empowerment initiatives. The manager will work with the deputy director, other program leads and the senior management team to develop strategies to effectively identify needs, implement new and existing programs, ensure holistic service delivery, and support proposal development and program design.

Responsibilities:

·Directly manage the IRC in Silver Spring’s EEP portfolio to serve refugees and other eligible populations with entry level employment, career development, financial coaching and loan services. This includes program implementation, oversight, monitoring, and evaluation for all programs.

·Provide leadership, development support and supervision to a team delivering economic empowerment programs through leading team meetings; providing individual supervision, coaching and goal-setting, managing workload and prioritizing tasks, and helping staff troubleshoot challenges.

·Identify opportunities to advance gender equality for women and girls, and to better serve vulnerable individuals within the broader caseload.

·Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking, and other areas of administrative compliance.

·Produce high-quality program reports in a timely manner. This includes managing the completion of monthly, trimester, quarterly and/or interim or final reports to IRC headquarters, the Maryland Office of Refugee and Asylees (MORA), Montgomery College and other private funders.

·Regularly review documentation and data to assess quality of services, ensure progress toward deliverables and outcomes, and identify areas of strength and focus for quality improvement.

·Ensure that services provided abide by humanitarian principles and service delivery expectations set forth by the IRC, MORA, the Office of Refugee Resettlement (ORR) and U.S. Department of State; and are delivered in accordance with relevant quality assurance standards and HIPAA requirements.

·Develop and deliver training to the EEP team and the broader IRC in Silver Spring team as needed.

·Where appropriate, attend partner or employer meetings on behalf of the IRC in Silver Spring.

·Coordinate services with the broader IRC in Silver Spring team to ensure a holistic approach to supporting individuals and entire families toward initial self-sufficiency and ultimately toward economic and overall well-being.

·Support and contribute to strategic planning and program design for EEP initiatives and proposals.

·Coordinate with IRC Silver Spring colleagues to implement economic empowerment programs funded by statewide grants.

·Other duties as assigned.