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Programme Associate (Protection) SC6 - Pemba

Mozambique (Mozambique)

  • Organization: UN WFP - World Food Programme
  • Location: Mozambique (Mozambique)
  • Grade: SB-3 (SC6/SC7), Service Contract, Local Contractors Agreement - Consultancy
  • Occupational Groups:
    • Project and Programme Management
    • Administrative support
  • Closing Date: 2021-06-19

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Female and qualified applicants are especially encouraged to apply.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). Job holders typically report to a Programme Policy Officer or Head of Field Office.
On behalf of the Humanitarian Country Team (HCT), the World Food Programme (WFP) has established an inter-agency complaints and feedback mechanism (CFM) as part of the Cyclone Idai and Kenneth humanitarian responses’ accountability to affected populations (AAP). The CFM consists of a toll-free hotline “Linha Verde” managed from Maputo. As part of WFP’s commitments to AAP, WFP has further put in place minimum CFM and other communication with communities (CwC) mechanisms in its food assistance programming, including complaints and feedback boxes, helpdesks and community committees.  


To ensure reporting, tracking and timely follow-up to issues raised through Linha Verde and other CFM, to enable timely closure of feedback loops while also enabling the tracking and communication of any programme adjustment as a result of the issues raised, WFP is hiring a national Programme Associate (Protection) in Cabo Delgado.The Programme Associate supports the Protection Advisor, with efforts to ensure protection and gender input to be integrated in WFP’s programmes.

Given the significant protection concerns in the escalating conflict situation in the province, with IDPs also spreading to neighboring provinces, it is also important that the SPC engage in interventions with a strong understanding of do no harm principles and engage closely with protection mandated organizations to identify protection concerns and help determine a more holistic humanitarian response in the north.


Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Work experience:
At least 2 years of relevant and progressively responsible work experience in a humanitarian and/or development organization, with at least one year to facilitate awareness on gender, gender equality and gender transformative approaches and one year dealing with community engagement and/or communication with communities.

Language: Mandatory: Fluency in both oral and written communication in English and Portuguese.
Strong Desirable: oral proficiency in Macua, and/or Kimwani, and/or Shimakonde.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Ensure effective implementation of WFP’s CFM Guidance Package. 
2. Oversee the allocation of complaints and feedback boxes to key programme sites, in close collaboration with Cooperating Partners (CPs) ensuring that boxes are returned to the provincial capital on a two-weekly basis to ensure timely feedback to issues raised.
3. Record all issues raised through Linha Verde and other CFM, in a database, analyze and categorize data and provide recommendations for follow-up.  
4. Liaise directly with CPs on any issues raised through Linha Verde and other CFM, to close the feedback loop.
5. Carry out joint field verification visits with CPs to follow-up on critical and/or repeated issues raised through Linha Verde and other CFM. 
6. Raise awareness on Linha Verde among affected populations and response partners.
7. Assist with the identification and documenting of protection risks in WFP’s programmes and other protection mainstreaming gaps.
8. Assist with the support and facilitation of capacity building activities of CPs, operational partners and WFP staff. 
9. Ensure the application of the data protection safeguards, as foreseen in the relevant standard operating procedures (SOPs). 
10. Maintain regular communication with WFP Programme team to ensure any programme changes are captured, shared with the CFM Manager to update in the Knowledge Management System (KMS) so that all call center operators have access to the latest, most accurate information (Key messages).
11. Ensure prompt reporting of cases of sexual exploitation and abuse (SEA) to the Protection Advisor and support any follow-up actions. 
12.Other duties, as required.  


Demonstrated experience of rural community development programmes.
Demonstrated experience of effectively engaging with rural communities on food assistance, health, nutrition, and/or protection. 
Experience of producing quality reports, including data analysis.
Experience of liaising with local government and working with different stakeholders.
Experinece contributing in the implementation of community-based protection activities or complaints and feedback mechanisms.



  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.


  • Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.


  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.


  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.


Knowledge of Specialized Areas

Understands basic technical concepts and data and their relevance to food

assistance programmes.

Emergency Programming

Displays capacity to provide inputs into the development, implementation and

realignment of high-quality emergency programmes.

Strategic Policy Engagement


Understands and applies basic principles of engagement with government

counterparts at the national or local level


This position is applicable only to Mozambican Nationals.

Type of contract: Service Contract (SC6)

Duty station: Pemba

Duration: 12 months


19th June 2021


WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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