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UN Women: Business Process Specialist – Planning and Results

New York City (United States of America)

  • Organization: UN WOMEN - United Nations Entity for Gender Equality and the Empowerment of Women
  • Location: New York City (United States of America)
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Women's Empowerment and Gender Mainstreaming
    • Accounting (Audit, Controlling)
    • Operations and Administrations
    • Human Resources
    • Sustainable Business Development
  • Closing Date: 2021-06-18

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UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women’s rights at the center of all its efforts, the UN Women will lead and coordinate United Nations system efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It will provide strong and coherent leadership in support of Member States’ priorities and efforts, building effective partnerships with civil society and other relevant actors.

In 2020, in collaboration with UNDP, UN Women decided to migrate to the Oracle Cloud ERP solution (#NextGenERP Project) from the current legacy peoplesoft and other applications to manage its business processes. The Strategic Planning Unit (SPU) in Strategy, Planning, Resources and Effectiveness Division (SPRED) is one of the key business process owners in the #NextGenERP Project leading on Strategic Planning and Results Management business stream. One of the key objectives of the #NextGenERP Project from Planning and Results Management business stream is to have an integrated approach where all of UN Women budgets, financials and human resources are all inherently linked to results.

Also, as part of its business transformation under the next Strategic Plan 2022-2025 and UN Women 2.0 and to address the gaps identified by some of the recent corporate evaluations and internal audits, UN Women needs to simplify and streamline business processes and requirements on strategic planning, results monitoring and reporting.  This business process revision needs to be done as soon as possible to inform system requirements to support implementation, monitoring and reporting of the next Strategic Plan 2022-2025, Strategic Notes and work plans. Especially in 2021 the system needs to be ready to support the development of new Strategic Notes of COs and ROs as well as work planning of the whole organization by the 3rd/4th quarter of 2021.  And those revised business processes need to be communicated with ERP technical team and vendor as soon as possible to start the system development and enhancement.

In this context, SPU, as the lead unit for the planning and results management workstream, needs  to hire a Business Process Specialist to lead the development of business requirements and functional requirement documents. Business process Specialist will work under direct supervision of Programme Specialist – Results Management in SPU/SPRED, with overall guidance from the chief of SPU.

Duties and Responsibilities

The incumbent would primarily be responsible to produce business requirement and functional requirement documents that need to be consulted widely within UN Women and communicated with ERP technical team and ICT for the system development/enhancement. This includes those related to planning, monitoring and reporting processes of Strategic Plan, SN and work planning. In close coordination with the internal and external stakeholders the incumbent would perform the following functions:

Analyze existing planning and results management related business process that are going to be impacted by the new #NextGenERP and those that required further articulation for RMS enhancement:

  • Develop and finalize Business Requirement Document (BRD) and functional requirements documents to define  planning and results management stream requirements for #nextGen ERP design and development and RMS enhancement, in relation to Strategic Plan, Strategic Notes and work plans, in consultation with key stakeholders within UN Women (business owners of other work streams, ERP steering committee, ERP reference group, end-users, etc.).
  • Provide substantive inputs to policies, procedures, guidance related documents on Strategic Plan, Strategic Notes and work plans in line with defined scope of #NextGenERP and RMS enhancements.
  • Ensure the revised business and functional requirements are socialized and taken on board by the key stakeholders, such as UN Women business process owners, IST, ELT and interagency counterparts, of UN Women Business model 2.0 and #NextGenERP system.
  • Evaluate requests for new or modification of existing functionalities to determine feasibility, compatibility, requirements and impact on planning and results management business processes.

Analyze the existing planning and results management systems and suggest improvement for effective management of Strategic Plan, Strategic Notes and Work Plans in line with the revised business processes:

  • Collate information on planning and results management systems being used or being developed in  other siter agencies to facilitate an informed decision on conceptualizing / updating the planning and results management system of UN Women based on the revised business processes.
  • In consultation with relevant stakeholders review of underlying business process of existing Results Management System (RMS), identify and document strengths, weaknesses, opportunities, gaps, risks and mitigation measures to promote effective planning and results management culture in the organization.
  • Compile and review functional and technical specifications, user stories, use cases, workflows, on UN Women planning and results management processes relating to Strategic Plan, Strategic Notes and Work Plans within the scope of #NextGenERP and RMS enhancements.
  • Provide input to the data integration needs in line with the defined scope of the #NextGenERP and RMS. 
  • In consultation with key end-users in the regional offices, country offices and HQ, provide need based functional and business-related clarifications to the development team during system development.

Key Performance Indicators: 

  • Timely development of Business and Functional Requirement Documents for planning and results management stream of #NextGenERP.
  • Quality inputs and technical support provided to inter agency planning groups.
  • Timely and effective integration of revised business processes to planning and results management system design.
  • Maintain and promote professional and cordial relationships with project stakeholders, sponsors, and interest groups.
  • Timely and quality contribution to the Planning Stream working groups and other coordination meetings.


Core values:

  • Integrity;
  • Professionalism;
  • Respect for Diversity.

Core Competencies:

  • Awareness and Sensitivity Regarding Gender Issues;
  • Accountability;
  • Creative Problem Solving;
  • Effective Communication;
  • Inclusive Collaboration;
  • Stakeholder Engagement;
  • Leading by Example.

Please visit this link for more information on UN Women’s Values and Competencies Framework:

Functional Competencies:

  • Strong knowledge of gender equity and women’s empowerment issues.
  • Strong knowledge of UN system and understanding of inter-agency coordination processes.
  • Strong knowledge of results based programme planning and management.
  • Strong analytical skills.
  • Ability to promote and monitor inclusion of gender-specific objectives, indicators, targets and activities in the UN agencies programmes.
  • Ability to provide advice and support.

Required Skills and Experience


  • Master's degree (or equivalent) in international development, public administration, public policy, or other relevant social science field is required; a first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
  • A project/programme management certification (such as PMP®, PRINCE2®, or MSP®) would be an added advantage.


  • At least 5 years of progressively responsible experience working with inter-agency coordination and strategic programme planning processes, including implementation of ERP systems;
  • Experience in the development, planning, implementation, monitoring and reporting of programmes;
  • Experience working in gender equality and women’s rights at the international level is an asset;
  • Business Process Analysis experience along with certification will be an asset.


  • Fluency in English is required;
  • Knowledge of the other UN official working language is an asset.


All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.


In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

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