IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.
1. Organizational Context
- Organizational Setting
The post is located in the Madrid Operations Section, Madrid Operations and Functional Development Service, Madrid Operations Division of the Madrid Registry. The Madrid Operations Section is responsible for receiving, processing and registering international trademark applications and associated transactions.
- Purpose Statement
The incumbent, as Coordinator of the Madrid Operations Team 1, is responsible for managing the work of the Team, ensuring timely, accurate and quality functional support to users of the Madrid System on issues related to the registration and management of international trademarks.
- Reporting Lines
The incumbent works under the supervision of the Head of the Madrid Operations Section.
2. Duties and Responsibilities
The incumbent will perform the following principal duties\:
a. Manage the work of the Team, prepare workplans and ensure effective and equitable distribution of assignments to staff; ensure staff works in accordance with standard operating procedures.
b. Supervise staff; monitor and provide regular feedback on overall performance; conduct performance evaluation exercises and follow up on recommendations/issues identified; propose training for staff members to enhance technical skills, language skills and competencies.
c. Ensure optimum service levels to stakeholders in terms of measured quality, efficiency and timeliness for processing international trademark enquiries, including through ongoing service improvement plans.
d. Advice and mentor team members on the handling of complex and contentious trademark transaction issues that require a thorough understanding of the international trademark treaties and regulations, as well as their practical implementation.
e. Review business processes and IT tools, assess changes required and make proposals for the functionality and streamlining of operational processes to support daily activities; analyze expected business benefits, gaps, options considered and expected risks; coordinate approved changes with concerned work units.
f. Conduct research on specific topics as assigned, evaluate data, present results and prepare reports for management, including on trends in user requests and workload.
g. Perform other related tasks as required.
First-level university degree.
At least six years of relevant professional experience in the area of trademarks and in particular with the Madrid System. An advanced university degree may be accepted in lieu of two years of experience.
Excellent knowledge of the Madrid Agreement and Protocol and the Regulations thereunder.
Excellent written and spoken knowledge of English.
Good knowledge of French, Spanish or another UN official language.
Job Related Competencies (Essential)
Thorough understanding of the international trademark examination rules and regulations and the operational processes in the Madrid Registry.
Ability to explain the rules, regulations and procedures governing the area of work.
Customer/client oriented, with the ability to deliver a high quality customer/client service, improving service execution, delivery and outcomes.
Ability to lead and motivate a team.
Excellent time management and work organization skills. Excellent analytical and problem-solving skills.
Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.
Competent user of Microsoft Office applications (including Word, Excel, Outlook and PowerPoint), databases, information management systems and the internet; ability to adapt quickly to new software.
4. Organizational Competencies
- Communicating effectively.
- Showing team spirit.
- Demonstrating integrity.
- Valuing diversity.
- Producing results.
- Showing service orientation.
- Seeing the big picture.
- Seeking change and innovation.
- Developing yourself and others.
Mobility\: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the June 2021 rate of 87.3%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Initial period of one year, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.