Caseworker

Job Overview: The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. 

Responsibilities include, but are not limited to: 

•Ensure a positive resettlement experience for newly arrived refugees, from pre-arrival preparations and point of entry to successful acculturation. This may include assurance that appropriate pre-arrival services are in place (locating and securing suitable housing, purchasing housing essentials, furniture, and basic food supplies, setting up utilities etc.)

•Conduct intake services with clients to assess needs. Independently develop reasonable resettlement and/or self-sufficiency plans and timeliness for each client and guide client expectations. Provide individualized and group orientations while supporting clients through social service referrals, medical access, direct services, and advocacy.

•Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.

•Ensure compliance with case file management requirements; detail each client interaction in a timely manner in hard copy files, digital files, and databases.

•Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.

•Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.

•May train and lead the activities of volunteers and interns.

•Other duties as assigned.