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Survivors of Torture (SOT) Caseworker

Glendale (Zimbabwe)

  • Organization: IRC - International Rescue Committee
  • Location: Glendale (Zimbabwe)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Criminology, Extremism, Police Affairs and Anti-Corruption
  • Closing Date:

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The primary role of the Caseworker for the Survivors of Torture (SOT) Program is to provide comprehensive, culturally appropriate client-centered case management services for Program participants, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services and resources and helping problem solve barriers to access.This position is also responsible for assisting with administrative tasks including data collection, coordinating trainings of mainstream service providers, report writing, and proposals.


Major Responsibilities:

•Provide comprehensive case management services to survivors of torture.

•Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.

•Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.

•Complete social and legal assessment for all enrolled clients.

•Develop a service and safety plan for each Program participant.

•Knowledge of Survivor of Torture, asylum process, violence against women act, immigration, and anti-trafficking.

•Provide comprehensive case management services, including assisting with benefits applications as appropriate. Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans.

•Guide/assist participants to establish contact and receive support services in the community based on their service plan.

•Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.

•Complete case notes in a thorough and timely fashion.

•Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal.

•Ensure all family data is entered into data management system in a timely manner.

•Assist with the preparation of donor funding reports and new funding proposals.

•Participate in all program meetings, staff development activities, and fully engages as a member of the team.

•Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

•Other related duties as assigned.


Key Working Relationships:

Position Reports to:SOT Senior Caseworker

Indirect Reporting: Interns/Volunteers/AmeriCorps

Other Internal and/or external contacts: The SOT Caseworker will be responsible for developing relationships within the IRC SOT network and external relations with grant partners, social service agencies, and government entities to expand the role of IRC SOT programs

Internal: IRC SOT programs

External: Arizona SOT coalitions, Attorney offices providing pro-bono legal services, social service agencies, community education presentations, community outreach


Job Requirements:


•Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

•2+ years of case management experience in a social services environment.

Demonstrated Skills and Competencies:

•Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).

•Ability and willingness to drive 15 passenger van.

•Strong attention to detail with the ability to prioritize and manage time effectively.

•Problem solver capable of working well independently and as a part of a team.

Language Skills:

•Fluency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

•Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.

•In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.


Working Environment:

•A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

•May require occasional weekend and/or evening work.

•Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).


We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.

IRC- leading the way from harm to home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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