Human Resources Officer (Social Security)

1A061A06

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented member nations and person with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold our values. FAO has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and FAO, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• The incumbent may be re-assigned to different activities and/or duty stations depending on the evolving needs of the Organization.

Organizational Setting
The Human Resources Division (CSH) provides HR strategies, policies, tools, guidance and oversight to FAO clients worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the organization. Over the next years, CSH will focus on developing and implementing a people centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO.

The Human Resources Division is composed of 2 main clusters, (i) the Integrated Talent Management, providing advice and managing position management, recruitment, mobility, staff development & training, performance management and social security, and (ii) the HR Strategy and Policy providing HR strategic guidance, policy and oversight.

The post is located under the (i) cluster in the Social Security Branch (CSHS)

CSHS coordinates and provides advice and information on pension, social security and insurance schemes and provisions for FAO. It administers the United Nations Joint Staff Pension Fund (UNJSPF) on behalf of FAO and WFP current and former staff members, investigates requests for recognition of accidents/illnesses as Service-Incurred, administers related compensation benefits and manages medical and other insurance plans offered to FAO/WFP staff, consultants and other non-staff and retirees.
The incumbent oversees the day-to-day operations on Pensions and Compensation Plan for Service-Incurred Accidents, Illnesses and Death and identifies financial requirements for each area, under the supervision of the Human Resources Division and in consultation with relevant offices in accordance with Financial rules and regulations. He/she ensures that the application of the United Nations Pension regulations, human resources policies, as well as Staff rules and regulations.

Reporting Lines
The Human Resources Officer reports to the Human Resouces Officer supervising the Social Security Branch, CSHS.

Technical Focus
Monitors, reviews and coordinates the provision of Social Security Benefits as applicable to staff, non-staff, and including Pensions and Compensation Plan for Service-Incurred Accidents, Illnesses and Death.

Key Results
Provision of human resource services to management and staff.

Key Functions
• Plans and delivers services in designated human resource field(s);
• Consults with 'designated business partners' on specific HR requests, issues, and problems, and provides advice, policy interpretations, and options on how to proceed;
• Analyzes requirements and researches and analyzes information, data, statistics, and/or trends for the preparation of plans, strategies, reports, policies and/or other products;
• Reviews on-going service delivery, related policies, procedures, systems to recommend changes, develop proposals, and coordinate updates/revisions;
• Collaborates in the development of information/training materials and products to increase understanding of HR services and policies, promote capacity development and facilitate change across the Organization;
• Researches and provides information to management and staff to resolve problems and/or reach agreement on various issues;
• Leads short-term work groups and participates on Organization-wide committees and working groups.

Specific Functions
• Supports monitoring and coordination of the day-to-day activities of the Social Security Branch to improve productivity, efficiency and quality of service delivery and contributes to the implementation of new or modified policies, developments, projects and workflows;
• Conducts ongoing research into emerging trends, issues and best practices related to benefits and entitlements matters within and outside of the UN common system;
▪ Reviews and updates FAO’s administrative framework related to social security;
• Analyzes and evaluates escalated complaints related to social security benefit claims with service providers in accordance with the internal administrative framework;
• Acts as focal point for UN Pension Fund and insurance providers to address any escalated issues raised by staff members and former staff members. Represents the office in joint bodies and working groups on conditions of service;
• Provides secretarial and analytical support to various committees on issues relating to the staff compensation plan and disability benefits;
• Oversees the UNJSPF beneficiary designation, payment instructions and provides calculations of pension benefits;
• Reviews the calculations of annuities, impairments and reimbursements for Service-Incurred incidents in accordance with the Manual Section in coordination with payroll and payments services;
• Oversees and clears relevant financial payment documents for social security related transactions, including monthly medical premiums and staff compensation annuity payments;
• Coordinates review of appeals and legal issues related to the social security benefits with legal officers;
• Supports communication and awareness of social security functions across the organization and in collaboration with other UN agencies;
• Performs other duties as required.
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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements
• Advanced University Degree in Business Administration, Human Resources Management, Law and Finance or other related fields
• Five years of relevant experience in administration, legal or human resources management, including relevant experience in employee benefit, entitlements and social security matters
• Working knowledge of English and limited knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish)

Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Work experience in more than one location or area of work, and particularly in field positions is desirable
• Demonstrated experience in the design and administration of defined benefit pension plan and social security schemes which include medical insurance coverage, worker compensation and disability plan is considered an asset
• Demonstrated experience in the application of the Administrative Rules of UN system organizations and the UN Joint Staff Pension Fund is considered an asset.
• Demonstrated experience with Enterprise Resource Planning (ERP) related to HR functions
• Demonstrated experience in drafting clearly and concisely reports and policy papers
• Working knowledge of French is considered a strong asset