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Senior Digital Support Specialist

New York City (United States of America)

  • Organization: UNDP - United Nations Development Programme
  • Location: New York City (United States of America)
  • Grade: IPSA-11, International Personnel Service Agreement - Senior level
  • Occupational Groups:
    • Operations and Administrations
    • Information Technology and Computer Science
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2021-06-18

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Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as  reports, presentations, publications, campaigns or other materials.


UNDP will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services. Travel costs are covered only in the event that the function will be undertaken physically in the duty station and excludes working from home arrangements.

Office/Unit/Project Description 

The Bureau of External Relations and Advocacy (BERA) is responsible for UNDP’s external relations and advocacy functions. The Bureau leads and supports the organization in cultivating, building and nurturing strategic relationships and alliances that are essential for advancing and successfully achieving the mission of UNDP. The main priorities of BERA are (1) External Communication to raise UNDP’s profile and improve communications; (2) Resource mobilization, coordination and partnership management, and (3) UN & Multilateral Coherence. To this end, BERA consists of the Directorate and the following groups: Communications; Partnerships; and UN System Affairs.

Within BERA, the Communications Group leads and manages external communications through strategy, media, digital communications, marketing, branding and global storytelling.

It is estimated in 2016 that half of the world’s population has direct access to the internet, and the number will continue to grow.  As global audiences obtain greater access to the internet, digital communication continues to evolve and become more complex through a diversity of platforms, devices and modalities.  To keep pace with these changes, UNDP is taking steps to continually modernize its digital communication ecosystem of web properties, social media and other third-party and emerging platforms.

To achieve and manage a continually modernized ecosystem, UNDP is recruiting a Senior Digital Support Specialist who will be a critical member of the Digital and Online team of the Communications Group. 

The Senior Digital Support Specialist will be the primary focal point for web projects, enhancements and support.  He/she will contribute to the implementation of UNDP’s corporate online strategy by maintaining the UNDP global website and ensuring UNDP’s web properties evolve over time. Working with a team of digital specialists, the Senior Digital Support Specialist will advise country offices and other units on planning, implementing and maintaining UNDP-sanctioned websites for external communications.

The Senior Digital Support Specialist will report to the Manager, Digital and Online. The Digital and Online team is one of four teams in the Communications Group, along with Media, Marketing and Fundraising.

Institutional Arrangement

Reports to: Manager, Digital and Online Team in BERA.


Duties and Responsibilities

1. Provide advice and  web support for HQ units, regional centers and country offices

  • Provide advice and comprehensive support to users of the corporate web content management system (CMS) for issues and matters that require technical interventions;
  • Ensure new features or modifications in the web system are broadly and easily adopted by end users;
  • Act as a focal point for UNDP’s communications staff, and engage with colleagues to reflect standards for UNDP corporate websites and support changes in organizational sensibilities around digital engagement; 
  • Advise users on common web technologies for UNDP digital communications; and
  • Manage user accounts in the CMS as well as in Google Analytics.

2. Produce, maintain and improve UNDP websites in its digital ecosystem 

  • Support internal client dialogue/engagement to define the technical scope of website renewal projects; 
  • Compile business requirements and develop implementation plans (including budgets and schedules) for small to complex projects;
  • Work with project teams to implement and validate (e.g. QA) solutions to address business requirements;
  • Manage scheduled bi-weekly CMS deployments, including ticket validation in staging and production environments;
  • Test new technologies and products for possible incorporation into UNDP’s websites, and advise on multiple solution options;
  • Propose and specify enhancements to the CMS (including modules, templates and other features) for greater efficiency and effectiveness; and
  • Liaise with the Office of Information Management and Technology and external vendors to ensure a secure, reliable hosting platform for the corporate CMS. This includes maintaining current industry knowledge of infrastructure, best practices and procedures for corporate CMS.

3. Contribute to implementation of the digital communications strategy

  • Align users with established standards for UNDP web design, content, usability and security;
  • Advise on best practice for search engine optimization to achieve greater visibility for the Sustainable Development Goals; and
  • Customize reports, provide analysis of web performance and propose ideas for web optimization. 

4. Perform other duties as needed to ensure the adequate functioning of UNDP’s digital communications ecosystem 

  • Advise on and map any proposed changes to the digital ecosystem against existing business processes;
  • Gather feedback from key users to gain insight into the usability of tools and identify opportunities for improvement;
  • Function as a key member of the Online and Digital team, with support to knowledge sharing and undertaking of additional tasks as may be requested. 



Core competencies:


Ability to make new and useful ideas work

Level 5: Creates new and relevant ideas and leads others to implement them


Ability to persuade others to follow

Level 5: Plans and acts transparently, actively works to remove barriers

People Management

Ability to improve performance and satisfaction

Level 5: Models high professional standards and motivates excellence in others


Ability to listen, adapt, persuade and transform

Level 5: Gains trust of peers, partners, clients by presenting complex concepts in practical terms to others


Ability to get things done

Level 5: Critically assesses value and relevance of existing policy / practice and contributes to enhanced delivery of products, services, and innovative solutions

Technical/Functional competencies:

Project Management

Ability to plan, organize, motivate, and control resources, procedures and protocols to achieve specific goals

Level 5: Creates new and relevant ideas and leads others to implement them

Digital Communications

Knowledge of popular digital platforms, modalities and techniques in web, social media and mobile communications.  Ability to apply and adapt digital innovations toward communication objectives.

Level 5: Creates new and relevant ideas and leads others to implement them

Public Engagement

Ability to engage UNDP’s constituents and encourage action

Level 5: Creates new and relevant ideas and leads others to implement them

Knowledge Management

Ability to efficiently handle and share information and knowledge

Level 5: Creates new and relevant ideas and leads others to implement them


Ability to engage with other agencies and forge productive working relationships

Level 5: Creates new and relevant ideas and leads others to implement them


Required Skills and Experience

Minimum academic Education:

  • Advanced degree (Master’s degree) in Information Technologies, Communications, Management, Knowledge Management, Organizational Development, Social Sciences or other related discipline.
  • First degree (Bachelor’s degree) in above areas  is acceptable with an additional two years of professional work experience in required field.

Min. years of relevant Work experience:

  • Minimum of seven (7) years with Master’s degree or minimum of nine (9) years with Bachelor’s degree of extensive hands-on experience and knowledge of IT platforms and web applications, including content management systems (CMS);
  • Inclusive at least four (4) years of experience working with an enterprise web CMS required;
  • Inclusive of minimum 3 years of web development experience, particularly with Java, JavaScript, XML, bash scripting, CSS is required.

Required skills and experience

  • Experience in providing support and guidance to non-technical users in a wide range of situations is required;
  • Experience with web project management is required.

Desired skills and experience

  • Experience in gathering requirements and performing technical analysis is desirable;
  • Experience in managing complex and multiple web projects;
  • Ability to estimate costs and develop a workplan  for web projects;
  • Knowledge and experience with project management applications;
  • Experience supporting non-technical users in creating digital content and websites;
  • Experience in working for a global organization or company.

Required Language(s) (at working level)

  • Fluency in English is required;
  • Fluency in another UN language is an asset (particularly in Spanish or French.
Click here for important information for US Permanent Residents ('Green Card' holders).
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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