Helpdesk Support Expert to virtual Data Exploitation Centre (vDEC)

Organizational Setting

This position is located in the Scientific Methods Unit, under the Software Applications Section of the International Data Centre Division. 

Reporting Lines

Under the supervision of the Head, Scientific Methods Unit, Software Applications Section, International Data Centre Division (IDC) to: 

Duties and Responsibilties

1. Automate the vDEC user data management system that tracks the vDEC agreement implementation;
2. Set-up a public database of publications and external reports resulting from vDEC Agreements;
3. Upgrade the configuration of the vDEC platform, the software installed on the platform and setup a mechanism to update vDEC data in accordance with CTBTO policies;
4. Contribute to the planning for a near-term evolution of the platform;
5. Provide technical support to vDEC users and manage vDEC user accounts;
6. Contribute to CTBTO reports and documentation of vDEC implementation; 
7. Perform other duties as assigned.

Education

• University degree in Computer Science or a related technical field.

Work Experience

• Five (5) years of experience in software engineering including hands-on experience in developing and operating an SQL database, as well as experience with the Unix/Linux operating system including running and monitoring real-time data processing applications under Unix/Linux;
• Two (2) years of experience providing technical support for medium-to-large software systems;
• Experience with running and configuring CTBTO waveform and radionuclide data processing applications is an asset.

Languages

• Excellent written and oral communication skills in English are essential;
• Knowledge of other CTBTO official languages is desirable.

Competencies

• Professionalism - Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Communication- Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed. 
• Planning and organizing - Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently
• Teamwork - Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Accountability - Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
• Creativity - Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
• Client orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive relationships with clients by gaining their trust and respect.; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets timeline for delivery of products or services to clients.
• Commitment to continuous learning - Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
• Technological Awareness - Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.