Program Officer, Intensive Case Management (temporary)
United States (United States of America)
The Preferred Communities Intensive Case Management Program (ICM) is funded by the Office of Refugee Resettlement. At this IRC, 14 local offices host ICM programming which enables particularly vulnerable clients to achieve self-sufficiency through trauma-informed case management. The temporary Program Officer (PO) for ICM will provide support and guidance to IRC field offices regarding the implementation of the grant program throughout the IRC US network. As part of the Resettlement Team responsible for core programming, the temporary Program Officer will support field offices to achieve compliance and programmatic objectives through communication, technical assistance, and monitoring support.
•Provide internal resources and subject matter expertise to field offices on the grant program; partner with other IRC staff to meet training and technical assistance needs.
•Analyze programmatic and operational outcomes for grant program; present trends to key stakeholders in field offices to assist them to identify areas for improvement.
•Lead the preparation of semi-annual and annual donor reports as required by the Office of Refugee Resettlement’s Preferred Communities Program Guidelines. Complete data points for submission to ORR.
•Review and approve exception requests, sending to ORR for approval when necessary.
•Collaborate with other units/team on matters related to data collection, volunteer programming, performance, budget spending.
•Conduct program monitoring (currently remotely) covering compliance for Reception and Placement, Matching Grant and Preferred Communities programs.
•Provide hands-on support for ORR monitoring of local ICM sites.
•Develop and deliver compliance guidance based on review of program guidelines, analysis of monitoring results, and other changes.
•Develop and deliver a webinar to train field office staff on compliance changes in the ICM program at the beginning of FY22.
•Facilitate monthly network-wide ICM calls that provide training, technical assistance, and provide peer support.
Successful candidates must possess knowledge of the Preferred Communities Program with particular emphasis on providing technical assistance and support to direct service providers.
Education: Bachelor’s degree required
Minimum of three years’ experience delivering services to refugees, preferably via the Preferred Communities Program, at the local or national level
Demonstrated Skills and Competencies: Mentoring, training, interpretation and analysis of US Government guidelines and project management
Preferred experience & skills:
•Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
•Strong organizational and time-management skills; proven track record to prioritize and deliver on time.
•Strong problem-solving skills.
•Ability to work both independently and in a multifaceted, cross-functional global team structure.
•Highly proficient in Microsoft Office suite.
•Demonstrated ability to work effectively with stakeholders at all levels
•Ability to manage and work through change in a proactive and positive manner.
•Experience with Immigration & Refugee Information System (IRIS) and Efforts to Outcomes (ETO) program management or similar data systems preferred.
•Standard office working environment.
•This role may require working remotely full or part time and part time remote employees may be required to share workspace.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.