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ICT Assistant Iraq Ramadi

Ramadi

  • Organization: NRC - Norwegian Refugee Council
  • Location: Ramadi
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: Closed

Position:                                          Information, Communications & Technology, (ICT) Assistant

Reports to:                                     Area Support Coordinator

Supervision of:                               None.

Duty station:                                  Ramadi

Travel:                                             Some traveling must be expected

Project number:                             

Duration and type of contract:    31.12.2021

 

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and believes shall guide our actions and relationships. 

 

  1. Role and responsibilities

The purpose of the assistant position is to provide daily technical users support in the entire spectrum of ICT operations at the NRC Iraq offices, Under the technical supervision of the Support Coordinator, ensures the delivery of the services on information systems and telecommunications to all staff.

 

Job description:

  • Adhere to NRC policies, tools, handbooks and guidelines
  • Assist with the implementation of the support function portfolio according to plan of action
  • Prepare and develop status reports as required by management
  • Ensure proper filing of documents
  • Promote and share ideas for improvement of the support function
  • Provide help desk support to all users on IT issues.
  • Maintain a good recording system to track all IT equipment, especially laptops and desktops
  • Ensure all staff adhere to ICT related guidelines, procedures and standards
  • Maintain regular contact with the Support Coordinator in Anbar office for feedback and support on the performance of the network operations to ensure optimum performance.
  • Preparation and release of ICT resources to authorized users as approved.
  • Diagnosis and resolution of hardware, software or connectivity problems.
  • Provide ICT technical support to the field offices to ensure respective network optimum performance.
  • Provide support to the office staff upon request in the use of systems and applications.
  • Provide hardware and software support to all program equipment, servers, computers, laptops etc.
  • Schedule regular computer-related service, maintenance and license renewals
  • Maintain protection services (anti-viruses and firewalls) for the entire office setup
  • Setup internet connectivity for all staff as well as visitors
  • Capacity build staff on current and new ICT systems.
  • Performs other duties, as required or as requested by line manager.

Qualifications:

  • BA in Information Technology or related field.
  • Certified Public Accountant level II
  • Minimum of 2 years relevant work experience.

Education field:

  • Technology or related field

Education level:

  • College / University, Bachelor's degree

Personal qualities:

  • Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers
  • Good communication and interpersonal skills
  • Ability to keep up to date with modern trends in technology and match this with internal specifics
  • Possess cultural awareness and sensitivity
  • Hands on experience in server installations and configurations
  • Ability to analyze, troubleshoot, support and implement technical solutions at all levels
  • Ability to work independently and as part of a team.

Language:

  • Arabic
  • English

Scale and scope of position

Staff:

None

Stakeholders:

NRC staff

Budgets:

 

Information:

NA

Legal or compliance:

Brief description of any legal or compliance responsibility the postholder has (term of employment, vendors, donors)

 

  1. Competencies

 

1. Professional competencies

 

Generic professional competencies:

•            Experience from working in IT functions.

•            Previous experience from working in networking and software and hardware maintenance.

•            Documented results related to the position’s responsibilities

 

2. Behavioural competencies

  • Handling insecure environment
  • Planning and delivering results
  • Empowering and building trust
  • Communicating with impact and respect

 

  1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

•            The Job Description

•            The Work and Development Plan

•            The Mid-term/End-of-trial Period Performance Review Template

•            The End-term Performance Review Template

•            The NRC Competency Framework

Other Information: 

Contract Duration: 6 months 

Duty Station: Anbar- Iraq

Health Insurance is provided 

Salary: G4/S1, According to NRC’s Iraq salary scale and terms and conditions.

Female candidates are only encouraged to apply
NRC is an equal opportunity employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.

For more information, please read the Job Description

This vacancy is now closed.
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