Project Manager, Enterprise CRM & Marketing Technology
New York City (United States of America)
The IT department provides end-to-end solutions for the organization including application development & integration, system deployment, user experience and change management, quality assurance & testing, and overall Project Management in an effort to help the organization determine and implement the best solutions for its business needs.
The Project Manager, Digital Platforms will be part of the project management team (which includes other Project Managers) and responsible for supporting Enterprise CRM and Marketing Technology projects. The platforms in scope include the Salesforce CRM and marketing platforms such as donation / e-commerce platforms (Springboard, Shopify), website (Drupal) and email platform (Acoustic, Pardot).
In this role, the Project Manager will be responsible for the delivery of various initiatives related to the development and enhancement of these platforms to drive the IRC’s digital supporter management capabilities and fundraising and engagement objectives. This position will require the use of Agile methodologies to successfully execute program workstreams. This includes supporting product backlog management, sprint planning, task management, etc. They will act as scrum master by educating the team on scrum, facilitating the various scrum events and removing any obstacles faced by the product/platform teams. This role will often support several initiatives at once, including CRM migration, new market launches, website and donation platform improvements, and system integrations.
This position will have responsibility for planning and executing these initiatives and the various project activities such as business requirement gathering, process documentation, stakeholder management, development, testing, training, and analyzing project success. They will also closely work with team leads, product managers and system administrators in helping build out product and project roadmaps. They will also help manage the project budget and any vendors affiliated with projects to ensure that initiatives are delivered to the expected budget and timelines. They will help facilitate Steering Committee meetings to govern the various projects within the Enterprise CRM & Marketing technology portfolio. This individual will also assist in the annual budget planning process for this portfolio.
Expected project deliverables will include project work plans, weekly and monthly status reports, presentations, risk/action/issue logs, etc. In addition, the Project Manager will work proactively to gather information required for analysis and management of project cost, resources, and schedule.
This is a fast-paced position which requires strong strategic problem-solving and interpersonal skills, excellent analytical skills, a high level of personal initiative and the ability to work well in a distributed, multicultural, dynamic environment.
This role reports to the Associate Director, IT Project & Portfolio management. They will coordinate with the Product team Leads, Product Managers and Business Analyst to effectively deliver the projects across CRM and MarTech platforms.
•Supports the maintenance of Project Plans, Roadmap, and Product Backlogs: Develops, and continually updates, detailed program management plans, project roadmap and product backlog. Develops work breakdown structures based on the project objectives and scope. Ensures the system implementation methodology is adhered to.
•Leads Workstream Project Status Reporting: Prepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team.
•Participates in Project Cost Estimation, Ongoing Budget Tracking and Vendor Invoicing: Provides oversight of budget tracking and invoicing. Assists in developing costs estimates and analyzing data.
•Performs Project Resource Management for Assigned Workstreams: Monitors project resource requirements and staff assignments. Checks for staff availability. Updates the project plan with work assignments.
•Conducts Risk Management: Maintains documentation for identified risks and mitigation strategies. Proactively gathers and updates risk status and documentation as needed.
•Supports Stakeholder Management: Works with technology and business owners to analyze stakeholder expectations for projects based upon approved project requirements.
•Supports Project Business Analysis Tasks: Works with project team members and stakeholders to anticipate and handle business and technical analysis work required on the project, e.g., definition and tracking of technical and functional requirements, current and future state business process definition, testing, etc. Coordinate these assignments with the Business Analyst on the team and also assist as needed.
•Provides Overall Project Administration: Participates in program team meetings, proactively documents meeting minutes, track issues, decisions and action items, and follow-up between meetings to drive issues to closure.
•Performs Scrum Master role: Educates product and project teams on scrum, facilitates work within the agile project management tool, removes impediments encountered by the team and facilitates scrum meetings.
•Conducts Other Tasks as Needed: Performs and contributes towards other duties or special projects as required or as assigned.
Key Working Relationships:
•Maintains a productive working relationship with other Project Managers, Product Managers, team leads, business owners, project sponsors, system users, and vendors.
•Interacts with project owners, senior technical leads, and other functional or support organizations.
Experience / Education
•Four or more years of experience related to systems implementation and operations project management, CRM and Marketing Technology related experience is preferred.
•Knowledge of Agile Project Management practices and/or program management certification (PMP, CSM) highly preferred
Skills / Competencies
•Excellent project management skills, with demonstrated track record of applying program management principles, practices and techniques with a strong results orientation. Experience with Agile project management practices will be preferred.
•Experience using project management software tools, such as MS Azure DevOps, Jira, Project to effectively lead, manage, monitor and control project activities.
•Excellent skills in productivity software (Microsoft PowerPoint, Excel, Visio and other tools) and experience creating high-quality work products.
•Experience in supporting multiple concurrent projects and initiatives within a portfolio.
•Ability to develop positive partnerships with both the technology and business use communities. Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
•Effective verbal, written and interpersonal skills. Ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
•Preferred knowledge of fundraising/e-commerce and customer engagement programs.
•The position will be based out of the New York City Headquarters location or remote
•Currently the whole team is working remotely until September 2021
•Standard office work environment
•Light international travel may be required
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.