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Quality Improvement Advisor, Maternal & Neonatal Health

South Africa (South Africa)

  • Organization: CHAI - Clinton Health Access Initiative
  • Location: South Africa (South Africa)
  • Grade: Associate Level - Open for both International and National Professionals - Mid level
  • Occupational Groups:
    • Public Health and Health Service
    • Sexual and reproductive health
    • Children's rights (health and protection)
  • Closing Date:

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Quality Improvement Advisor, Maternal & Neonatal Health

South Africa
Full Time
Program (Division)
Country Programs - South Africa

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:

CHAI approaches some of the most pressing issues in global health with a business-oriented strategy to fundamentally change the underlying economics. CHAI’s solution-oriented approach focuses on improving market dynamics for medicines and diagnostics; lowering prices for diagnosis and treatment; accelerating access to lifesaving technologies; and helping governments build the capacity required for high-quality care and treatment programs. By addressing global market failures and accelerating access to the most effective, high- quality health products at affordable and sustainable prices, CHAI helps patients access the care and treatment they need.


Team Overview:


Over the last few decades, South Africa’s Department of Health (DoH) has made significant progress in increasing access to Sexual and Reproductive Health and Maternal and Neonatal Health services in South Africa. However, gaps still exist. Maternal and child mortality continues to be a significant contributor to overall mortality rates and wide variations persist in quality and access to comprehensive, integrated healthcare services, especially for women and adolescents. To address these challenges, CHAI South Africa’s (CHAI SA) team is supporting the DoH at national and provincial levels to implement a broad range of activities, across demand generation, supply chain strengthening, service delivery expansion, quality improvement and strengthened program monitoring and evaluation, across both public and private sector channels, aimed at significantly increasing uptake of quality health services for women and adolescents. This is done through the provision of technical assistance to support the development and deployment of strategic and operational plans, resource optimization in the short and long term and galvanizing key stakeholder coordination.


Position Overview:


CHAI is seeking a highly entrepreneurial, energetic, results-oriented and self-motivated individual for the Quality Improvement (QI) Advisor role, who will be part of a team responsible for supporting the reduction in maternal, perinatal and neonatal mortality through directly supporting health service quality improvement in the DOH’s Sexual and Reproductive Health and Maternal and Neonatal Health programs. This work will focus in priority catchment areas across districts and then scale up nationally. The QI Advisor will be a key member of the implementation team. The QI Advisor will be working directly with district teams in the province with the responsibility for coaching and mentoring of DoH staff at district and facility levels using best practices and evidence based interventions that will support the decrease in reducing Maternal and Neonatal Mortality. This will include the thoughtful and complete documentation on all processes and challenges identified during visits, for tabling at district and national meetings. The QI Advisor is expected to guide DoH staff (including nurses, doctors and managers) to utilize quality improvement tools, techniques and methodologies,develop and test models for improvement in care and facilitate knowledge sharing and learning sessions for QI capability-building, especially at district level.


The QI Advisor will be based in Mbombela (Nelspruit) in Mpumalanga, with up to 80% of time to be spent at facilities within the province with some travel to Pretoria, Gauteng. The QI Advisor will report to the Maternal and Neonatal Health Program Manager.

  • Work within designated Province and other Provinces and in collaboration with teams across the various program areas both within and outside of the province;
  • Implement quality improvement interventions for SRMNH and advise on the overall direction of the program activities in designated provinces including spread of successful change packages beyond the current intervention sites;
  • Collaborate closely with the program team to prepare and participate in all planning and feedback meetings to frame program workplans and explore the latest evidence-based change ideas;
  • Contribute to and document the development of standardized project tools and resources for QI program implementation for SRMNH;
  • Contribute to and document QI implementation best practices and innovations in order to inform the change package and spread strategy;
  • Lead, conduct and monitor implementation of QI training activities for all relevant staff, including DoH managers and frontline healthcare workers, then continue to provide support and post-training mentorship and tracking of programmatic impact;
  • Conduct regular program implementation, review and learning visits to program provinces to support District management and facilities (regional and district Hospitals, CHCs and Clinics);
  • Develop and update program implementation workplans and ongoing review and modification in order to ensure delivery toward program objectives;
  • Compile, update and share comprehensive workplan/implementation reports for key internal and external stakeholders as per project needs;
  • Represent the project on different platforms to showcase the intervention;
  • Work cross collaboratively with CHAI teams and outside stakeholders as required;
  • Assist Provincial and District staff and facility QI teams to:
    • Develop strong collaborative relationships to test new change ideas;
    • Support the development and utilization of data systems to monitor QI plans and drive the use of data for decision making, using run charts (or other tools);
  • Develop and deliver compelling presentations and participate in stakeholder engagements related to program implementation and reporting for internal and external stakeholders;
  • Document best practices and lessons learnt that can contribute to the body of knowledge on MNH, through case studies, articles and abstracts for submission;
  • Perform other duties as assigned.
  • Bachelor's degree in Health Sciences (preferably in nursing or medicine), Public Health, or a related field;
  • Minimum of five years professional experience in a public health sector setting and with increasing levels of responsibility;
  • Excellent writing skills, with previous experience developing case studies and documentation of best practices;
  • Advanced problem solving, analytical, and quantitative skills, including significant experience working in Excel and PowerPoint, and presenting findings and recommendations (analytical skills and proficiency levels will be evaluated during recruiting process);
  • Systems-thinker with ability to think through multi-factorial problems and navigate complex situations;
  • Entrepreneurial mindset; demonstrated ability to work independently on complex projects and solve challenging problems, in a high-pressure, fast-paced environment;
  • Demonstrated ability to multi-task with a strong commitment to excellence, both internally and externally, and with limited structural support;
  • Demonstrated organizational and leadership skills;
  • Demonstrated ability to multitask and handle competing deliverables and meeting tight deadlines and quick turnaround times;
  • Exceptional diplomatic and interpersonal skills, and ability to build strong professional relationships with a range of stakeholders in a challenging, multi-cultural environment;
  • Ability to present, showcase and engage, on work undertaken on a variety of platforms and with multiple stakeholders;
  • Strategically minded, able to think creatively around long-term program objectives and the detailed steps necessary to achieve these goals;
  • Willingness to travel in South Africa as needed.


  • Experience running QI projects in a Primary Health Care and/or public hospital setting;
  • Qualification and/or experience in QI methodology including mentoring and coaching QI teams;
  • Demonstrated an understanding on how to apply a model for improvement, user driver diagrams and identify special cause in run charts;
  • Knowledge of sexual, reproductive, maternal and newborn health, health systems strengthening, and/or global healthcare systems;
  • End to end project management experience;
  • English language fluency, both written and verbal;
  • Fluency in other local language, both written and verbal.

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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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