Operations Coordinator

The Operations Coordinator is responsible for the coordination of operational functions of the Charlottesville and Richmond offices, resulting in a well-functioning, compliant environment for staff, clients, and partners.They are the primary point of contact for various functional areas, manage reception, and provide general administrative support. This is a challenging position that requires strong organization, creative problem-solving, a high level of personal initiative, and the ability to work well in a fast-paced, multicultural environment. The Operations Coordinator is based in either Charlottesville or Richmond and will travel to the non-resident office as needed to oversee operations and meet with staff.This position reports to the Executive Director.

Major Responsibilities:

On-site Human Resources Focal Point (HRFP)

•Serve as the offices’ first point of contact on employee lifecycle matters, including but not limited to recruitment, new hire setup and orientation, benefits, payroll, on-boarding, leaves of absence, status changes, and separations.

•Coordinate background checks for staff, interns, and volunteers.

•Maintain time off calendar.

•Support compliance with HR-related IRC policies and procedures and state-specific labor laws.

•Coordinate HQ initiatives related to IRC Way, Duty of Care, Safeguarding, and related content.

Safety and Security (S&S)

•Serve as the office’s primary focal point for day-to-day S&S matters.

•Coordinate immediate incident management including filing police reports.Report S&S incidents involving covered persons in accordance with established protocols.

•Develop office-specific S&S onboarding materials, ensuring the provision of S&S briefings to new staff and covered persons.

•Organize a minimum of one emergency evacuation exercise at office or program site level per year and other appropriate trainings informed by Security Risk Assessment findings.

Information Technology (IT)

•Serve as the office’s primary focal point for IT and communications infrastructure, hardware, and software matters.

•Educate staff about IT support resources, including appropriate channels for incident reporting.

•Work with regional and HQ IT team to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.

Supply Chain

•Serve as primary point of contact for procurement and supply chain.Order supplies, equipment etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.

•Manage and maintain digital and physical files.

•Manage vendor billing/invoices in coordination with Finance team.

•Coordinate fleet management in accordance with established protocols.

•Coordinate on- and off-site storage needs.

Facility Management

•Manage office and equipment leases, coordinate repairs and improvements with property managers as needed.

•Coordinate the allocation of workspaces and support related employee lifecycle needs such as building access.

•Support smooth functioning of office infrastructure including communications equipment and services.

•Assist with planning and coordinating office events and meetings.

Reception Management

•In collaboration with colleagues, train and manage volunteer receptionists, ensuring maximum possible coverage during regular business hours.

•Provide occasional front desk coverage at resident office to ensure security and smooth operations of reception, answering calls, managing general email accounts, and responding to walk-in inquiries.

•Other related duties as assigned.

Job Requirements:

Work Experience: 3 years demonstrated record of success in managing and improving the daily administrative functions of an organization.

Demonstrated Skills and Competencies:

•Highly organized self-starter with demonstrated problem-solving and follow-through ability, and proven success in managing multiple and diverse priorities under pressure.

•Strong analytic problem-solving skills with attention to detail.

•Ability to troubleshoot basic IT issues.

•Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.

•Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment.

•Ability to work both independently and in a dynamic, cross-functional global team structure.

•Highly proficient in Microsoft Office suite.

•Demonstrated ability to work effectively with stakeholders at all levels.

•Ability to manage and work through change in a proactive and positive manner.

•Ability to work some evenings and weekends as needed.

•Valid driver’s license, access to reliable vehicle with current insurance, and the ability to travel as needed to the non-resident office to oversee operations and meet with staff.

Education:Bachelor’s degree or equivalent directly related experience required.

Language Skills:Fluency in English required.

Preferred experience & skills: Prior people management experience preferred

Working Environment:Standard office working environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.