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Emergency Response Manager DR Congo GOMA BN

CONGO (Congo Democratic)

  • Organization: NRC - Norwegian Refugee Council
  • Location: CONGO (Congo Democratic)
  • Grade: Mid level
  • Occupational Groups:
    • Humanitarian Aid and Coordination
    • Emergency Aid and Response
    • Medical Practitioners
    • Managerial positions
    • Disaster Management (Preparedness, Resilience, Response and Recovery)
  • Closing Date: 2021-08-04

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Due to recurrent crises of various kinds (natural disasters, epidemics and armed conflicts) that the Democratic Republic of Congo is experiencing, and more specifically the populations living in the East of the country in the provinces of Ituri, North Kivu and South Kivu, approximately 5.5 million people are currently in a situation of internal displacement.

The humanitarian community is responding to these population movements through rapid response mechanisms of which NRC is one of the main actors since 2011. Supported mainly by ECHO and FCDO, various consortia of international NGOs have been created since 2018. “Reflex”, of which NRC was the lead from 2018 gave way to “SAFER” from November 2019. The SAFER Consortium is composed of five organizations: Solidarités International, ACTED, Concern Worldwide, Mercy Corps and NRC.

The rapid response mechanism has evolved significantly over the last four years by developing its evaluation component to integrate complementary analyses (market research, protection and Do No Harm analyses) to justify the choice of the modality and the amount allocated to the response. Finally, protection mainstreaming and innovation have taken a central place in all rapid response actions in order to improve further the quality of the response.

    1.Role and responsibilities:

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

The purpose of the Emergency Response Manager is to coordinate and lead the different Rapid Response interventions in DRC in close coordination with the Area managers. The role is to coordinate the emergency response across several areas and allocate the needed resources. The role also includes taking the lead on the program development of the emergency response/RRM, including a) input to the CC strategies, b) technical development and guidance, c) planning and implementation of the emergency response/RRM, d) quality assurance, and e) close coordination with the core competency specialists in their areas of expertise. In addition, the Emergency Response Manager is responsible for monitoring, train, capacity build technical staff related to the emergency response.

It is a managerial position with specialist competences in the area of emergency response, leading the emergency response in the mission.

Generic responsibilities:

  1. Develop technical guidance and SOPs for emergency response, including cash programming. Allocate resources to area offices as per developed implementation plan.
  2. Develop a robust emergency setup based on appropriate needs analysis with an integrated program approach
  3. Develop a “roster of local/national organization” that can be used to a) access H2R (Hard To Reach) areas and b) decrease the cost of interventions in H2R areas
  4. In close collaboration with the CC specialists contribute to the development of macro LFAs reflecting the emergency response strategies and approach
  5. Responsible for developing and quality compliance of all donor proposals, budgets and donor reports related to Emergency response/RRM
  6. Follow up of compliance of donor contractual commitments within the emergency response; ensure high technical quality and synergies in project implementation.
  7. Ensure that key learning is extracted from the emergency response implementation, and incorporate them in emergency response and staff development processes
  8. Ensure systematic training and build capacity of Rapid Response staff
  9. Responsible for development of emergency preparedness planning within the country operation
  10. Represent NRC in relevant forums/Clusters, including in meetings with national authorities and donors at national level related to emergency response
  11. Compliance and adherence to NRC policies, guidance and procedures

Specific responsibilities:

With Head of Programme as accountable, the following responsibilities are delegated to the ERM:

  • Overall oversight and management of emergency response projects covering different areas and interventions. This includes leading prioritization and validation process for interventions and developing detailed activity plans and budgets with Area Managers to ensure proper implementation.
  • Responsible for liaising and engaging with the SAFER consortium and partner organizations. The ERM will be the NRC focal point within the SAFER consortium for all relevant Technical Working Groups.
  • Responsible for revising NRC’s emergency response methodology, SOPS (Standard Operating Procedures) and tools for a) better impact on beneficiaries, b) mitigating risks of fraud and c) better use of the cash modality.
  • Responsible for all narrative and activity reporting requirements for emergency and rapid response grants, mainly SAFER.
  • Responsible for representing NRC at the coordination mechanism for emergency response and acting as the NRC focal point for Rapid Response in the Country.
  • Responsible for context analysis in relation to the emergency response and sharing this information to relevant stakeholders.
  • In close collaboration with the Head of Programme and M&E Manager, ensure the development of quality control and monitoring/evaluation standards for the emergency response
  • Ensure that the existing SOPs supporting the implementation of the emergency responses are relevant to the identified needs and review if necessary in line with the NRC procedures.
  • Provide support with countrywide contingency planning and prepositioning of supplies if needed.
  • Provide strategic and technical inputs into all the sector working-groups and the Consortiums/projects related to Rapid Response.
  • Provide emergency response specific support and input to the recruitment process for emergency response project staff.

Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Programme development: Head of Programme, CC Specialists, Head of Operations
  • Proposal development: Head of Programme, CC Specialists
  • Quality control/ support: Head of Programme, Head of Operations
  • Capacity development: Project staff


Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following three categories:

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

  • Post-graduate with minimum 5 years of experience within technical expertise area in a humanitarian context
  • Experience from working in complex and volatile contexts
  • Emergency Response expertise
  • Humanitarian coordination experience
  • Strong managerial and interpersonal skills
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English and French, both written and verbal; or fluency in English and Swahili (or other regional languages/dialects in DRC within our area of operations)

Context/specific skills, knowledge and experience:

  • Knowledge of the DRC context
  • Experience with rapid response mechanism (RRM) and cash as aid modality

Behavioural competencies:

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:

  • Handling insecure environments
  • Strategic thinking
  • Empowering and building trust
  • Working with people
  • Initiate action and change
  • Analysing

3.Performance Management:

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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