Human Resources Officer

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented member nations and person with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold our values. FAO has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and FAO, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• The incumbent may be re-assigned to different activities and/or duty stations depending on the evolving needs of the Organization.

Organizational Setting
The post is located in the Shared Services Centre. The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensure the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improve the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities

Reporting Lines
The Human Resources Officer reports to the Head of the Global HR services in Budapest.

Technical Focus
Staff servicing.

Key Results
The delivery of the full range of HR Services in FAO Shared Service Centre to all Staff and/or Non-Staff.

Key Functions
• Supervises staff in the timely provision of the full range of HR Services to staff and/or non-staff within designated service areas;
• Monitors HR performance against established indicators and Service Level Agreements
• Provides guidance to staff in the processing of HR service requests, reviews unusual or difficult cases, interprets FAO rules, regulations, policies and procedures and makes determinations within delegated authority;
• Responds to requests from managers, staff and/or non-staff and provides information and option/solutions to resolve specific problems/issues;
• Undertakes special studies/reviews;
• Identifies the need to modify HR servicing policies, procedures and tools and provides input into new service delivery approaches, systems and procedures to maintain and/or improve service delivery;
• Mentors staff and promotes continuous learning and capacity development;
• Participates in inter-agency meetings focusing on HR service issues and best practices;
• Prepares various reports.

Specific Functions
• Provides instruction and guidance on matters related to onboarding of new staff, transfers of existing staff and staff separations from the Organization
• Determines and recommends benefits and entitlements for staff on the basis of contractual status
• Reviews and provides advice on exceptions to policies, regulation and rules.
• Administers and provides advice on salary and related benefits, travel, and social security entitlements.
• Determines and recommends benefits and entitlements for staff/NSHR on the basis of contractual status.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements
• Advanced university degree in human resources, management, business administration, organizational development, industrial psychology or a related field
• Five years of relevant experience in human resources management and administration, including experience in staff servicing
• Working knowledge of English and limited knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish)

Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Work experience in more than one location or area of work, particularly in field positions is desirable
• Extent and relevance of experience in human resources management, administration and staff servicing
• Extent and relevance of experience in development and implementation of human resources policies and procedures, in particular within the UN Common System
• Familiarity with automated human resources management system (ERP).
• Familiarity with on boarding system would be an asset (e.g. Taleo)
• Ability to analyze complex issues