Solutions Delivery and Support Officer
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.
1. Organizational Context
- Organizational Setting
The post is located in the Technical Cooperation Section of the PCT International Cooperation Division (PCT-ICD). The PCT-ICD is responsible for the development and implementation of cooperation activities vis-à-vis Offices of PCT Member States in their capacities as Receiving Offices, International Searching and Preliminary Examining Authorities, and Designated and Elected Offices, as well as States considering accession to the PCT, with a view to contributing to the efficient functioning of the PCT system and promoting a better understanding of the PCT and the patent system among Offices' staff, practitioners and the user community, covering inter alia operational, technical, procedural, legal and training activities. The Technical Cooperation Section (TCS) is responsible for the coordination and development of technical cooperation activities with Offices, promoting and improving the use of the Information and Communication Technology (ICT) tools and systems of the PCT.
- Purpose Statement
The incumbent performs coordination, development and international technical cooperation activities related to the deployment and use of the PCT online services and tools, such as ePCT web services, data exchange with IP Offices and technical support.
- Reporting Lines
The incumbent works under the supervision of the Head of Section.
- Work Relations
The incumbent works closely with different areas of the Patents and Technology Sector (PTS) as well as with other WIPO Sectors, officials from IP Offices and users of the PCT in general.
2. Duties and Responsibilities
The incumbent will perform the following principal duties\:
a. Engage with IP Offices for the deployment and promotion of PCT online tools. Maintain close relations, provide specialized advice, identify needs and initiate measures to strengthen cooperation with Offices.
b. Work closely with technical teams of the PCT Information Systems Division (PCT/ISD) to provide technical support and to act as the main focal point for any technical queries reported by IP Offices, including feedback queries following on the deployment of PCT online tools and services.
c. Provide continuing user support, including resolving difficult problems, advising on the use of new techniques and monitoring Office activities related to data exchange and usage of PCT online services and tools.
d. Contribute to the development of online training materials, tutorials and technical documentation maintained by the section (e.g. PCT-EDI, PCT Minimal Specification for transmitting documents to the IB, etc.).
e. Collaborate with internal stakeholders on the development of a strategy for promotion of ePCT and related systems to IP Offices and assist with any resulting promotional activities such as seminars, workshops, symposia and training programs.
f. Participate in international cooperation activities with IP Offices in the field of information and communication technology and represent the Section in various WIPO technical meetings.
g. Prepare and present reports on the activities of the Section with IP Offices.
h. Keep up to date with new technologies, methodologies and developments in PCT system for delivering and supporting international cooperation activities.
i. Follow the Section's work plan to contribute to the efficient use of all financial, human and other resources.
j. Perform other tasks as assigned by the Head of Section.
First-level university degree in computer science, information systems, engineering or other closely related fields.
At least six years of relevant professional experience including experience in developing and managing information and communication technology systems, such as web-based technologies, XML data processing, and machine-to-machine communication at national or international levels. An advanced university degree in one of the aforementioned disciplines may be accepted in lieu of two years of experience.
Experience as patent examiner, including PCT processing and user support activities in an Industrial Property Office. Experience in working in a highly secure environment, involving sensitive information data flows.
Excellent knowledge of written and spoken English.
Knowledge of other PCT publication languages (Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian and Spanish).
Job Related Competencies (Essential)
Excellent communication and interpersonal skills and ability to maintain effective internal and external partnerships and working relations in a multi-cultural environment, with officials at all levels. Tact and discretion.
Good analytical and organizational skills.
Good IT skills including online filing systems, websites, document management.
Good analytical, research, reporting and time management skills.
Basic XML knowledge (XML, HTML, DTDs, Style-sheets).
Good knowledge of data management techniques and tools.
Good knowledge of business intelligence systems implementation.
Ability to organize and conduct workshops and trainings.
Job Related Competencies (Desirable)
Knowledge of the international patent system.
Understanding of project management processes.
4. Organizational Competencies
- Communicating effectively.
- Showing team spirit.
- Demonstrating integrity.
- Valuing diversity.
- Producing results.
- Showing service orientation.
- Seeing the big picture.
- Seeking change and innovation.
- Developing yourself and others.
Mobility\: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the July 2021 rate of 83.6%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.