Country Support Manager
Democratic Republic of Congo (Congo Democratic)
Country Support Manager
- Democratic Republic of Congo
- La Gombe, Kinshasa
- Full Time
- Program (Division)
- Global Laboratory Services
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org
The position would be on the global Laboratory Services Team (LST) who play a lead role at CHAI in helping to increase access to high quality, reliable, and affordable diagnostic services across LMICs. This includes work that improves the overall laboratory system and ensures the timely and scaled rollout of the most appropriate screening, diagnostics, and monitoring technologies.
CHAI is currently working with Ministries of Health to explore the potential for public private partnerships to strengthen their laboratory systems and create long-term improvements in healthcare delivery. CHAI will work with these countries to assess, design, negotiate and implement a public private partnership between partner governments and their respective private partners in order to realize this target impact. CHAI has received a contract from the European Investment Bank as part of the Africa Health Diagnostics Platform to enable this work: https://www.eib.org/en/projects/pipelines/all/20190551
CHAI is seeking a high-performing and entrepreneurial person for a key role as Country Support Manager. This person will play a central role in structuring and developing these PPP agreements across all the project countries and will have a focus on three in Francophone Africa in particular: Burkina Faso, Democratic Republic of Congo and Cote D’Ivoire.
The Country Support Manager provides technical, strategic, and commercial guidance to CHAI country teams and Ministries of Health to develop diagnostic PPP agreements for laboratory and imaging services.
This person will also support CHAI country teams to manage relationships with a broad set of internal and external stakeholders. They will ensure rigorous and evidence-based analysis guides this process.
We are seeking a highly motivated individual with strong analytical and project management experience, expertise in resource-limited health systems, and deep commitment to contributing towards CHAI’s strategic goals.
The candidate must be able to work independently and flexibly, prioritize well across multiple workstreams and manage both internal and external collaborations, particularly with partner governments and Ministries of Health. The candidate should have excellent written and verbal communication skills, including the ability to prepare and deliver compelling presentations, write concept notes and memos for technical and general audiences.
The Country Support Manager will report to the AHDP Program Manager.
CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and work ethic.
- Serve as a key advisor to Ministries of Health, CHAI country teams, and in-country and global partners on the expansion of access to diagnostic testing, and utilization of private sector capacity to strengthen diagnostic systems.
- Develop comprehensive assessment of the national labs system and design attractive investment case for improving it.
- Act as the focal person for specific project countries and manage the relationship between the Global Laboratory Services Team (LST) and country offices.
- Support countries in determining the structure and scope of PPP agreements that meet their needs to strengthen their diagnostic capacity.
- Provide evidence-based advice to countries to inform the development of PPP agreements. Support countries with necessary financial modelling, economic analysis and monitoring of health improvements resulting from the PPP agreements.
- Assist Ministries of Health in determining evaluation criteria for PPP bids and metrics to assess potential partners.
- Troubleshoot technical and programmatic issues raised by countries and coordinate appropriate support from LST to address technical issues.
- Develop system for monitoring and performance management for the contracts with private sector partners and hold them accountable for delivery of key performance indicators.
- Create clear lessons learned and best practices among other evaluative evidence across program countries and synthesize into actionable policy guidance and learning products.
- Other responsibilities as needed.
- Full working proficiency in both French and English.
- Bachelor's degree, preferably in public health or business administration.
- 5-7 years’ professional work experience and 3-5 years’ relevant experience.
- Experience living and working in resource-limited settings, particularly Sub-Saharan Africa, for at least 2 years.
- Exceptional diplomatic and interpersonal skills and ability to build relationships.
- Excellent analytical skills and high levels of proficiency in Microsoft Word, Excel, and PowerPoint.
Under normal operations, willingness to travel up to 50% time for meetings with in-country and global stakeholders. As a result of covid restrictions, this role is expected to travel ~5% for the remainder of 2021.
- Diagnostics-related experience, either in a programmatic or clinical setting preferred.
- Experience working with private sector contracting and working with private sector partners in healthcare preferred.
- Experience working with Sub-Saharan African governments, particularly Ministries of Health and/or Finance preferred.