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Victim Services Supervisor

Phoenix (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Phoenix (United States of America)
  • Grade: Level not specified
  • Occupational Groups:
    • Legal - Broad
    • Managerial positions
  • Closing Date:

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The Health and Wellness Team consists of programs that address vulnerable populations who require intensive services.These programs include Services to Victims of Crime, the Survivors of Torture Program, Victims of Trafficking Program, and clients with other vulnerabilities such as behavioral health needs, medical needs, LGBTQ, single mothers, victims of domestic violence, asylum seekers, and the elderly. This program works closely with on-site clinicians who also serve these clients through behavioral health programming.

Job Overview:

The Victim Services Supervisor provides program oversight, staff supervision, partnership development, and grant maintenance. This position is charged with assisting the Health & Wellness Program Manager in maintaining service provision and contract compliance for niche programs including Victims of Human Trafficking. This position will also assist the Health & Wellness Program Manager with strategic planning and monitoring and evaluation of internal programs and sub-grantees. The Victim Services Supervisor will also assist with the administration and coordination of the Central Arizona United to Stop Exploitation (CAUSE) Task Force, including convening regular meetings; taking minutes; guiding the development and updating task force protocols; formalizing MOUs; conducting outreach to expand task force membership; and collecting, sharing, and reporting of performance measurement data to funders and across CAUSE partners, particularly IRC and the Phoenix Police Department. 

Major Responsibilities:

  • Design strategies and frameworks to optimally operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities.
  • Build and manage relationships with various local, state, and federal law enforcement agencies.
  • Develop strategies to improve community outreach and engage partners.
  • Provide appropriate supervision and case coordination to ensure acute client needs are met in a timely and culturally appropriate manner for each program.
  • Track budgets, program expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications.
  • Provide supervision to various health and wellness services staff, volunteers and interns associated with each program.
  • Ensure coordination with the development and implementation of all outreach and training activities to meet program outcomes.
  • Develop and implement program growth through funding opportunities, including identifying, reviewing, and writing grants and exploring fee-for-service models.
  • Regular program oversight and supervision including monitoring/auditing of documents, records and tracking tools for program case files and reporting.
  • Coordinate administrative and operational duties for the CAUSE Task Force.
  • Serve as the coordinating entity between task force members and participating partners to ensure all deliverables are met.
  • Coordinate monthly, quarterly, and semi-annual CAUSE general, core team, and sub-committee meetings, including but not limited to arranging location, advising participants, proposing meeting agendas to co-chairs, confirming presenters, taking meeting minutes, and tracking attendance.
  • Coordinate data collection, reporting, and evaluation processes in partnership with IRC and partners.
  • Collect and review data and developments for tracking and reporting purposes and to ensure compliance with funded objectives.
  • Develop semi-annual reports required under ECM grant for approval by co-chairs.
  • Work with staff at IRC to finalize and submit semi-annual reports.
  • Work collaboratively to coordinate training and outreach efforts to community groups, service providers, law enforcement, and vulnerable communities to raise awareness and increase identification of victims of all forms of human trafficking from a multi-disciplinary perspective.
  • Analyze developments in human trafficking laws and policies and advise task force leadership and program partners and assist in the creation of training and public education materials for general understanding and public consumption.
  • Take active role in local coalitions and task forces, as well as any other key local and federal agencies addressing human trafficking in Phoenix.
  • Maintain the 24-hour hotline emergency phone line in partnership with caseworker.
  • Recruit and supervise volunteers and interns, as needed.
  • Participate in program meetings and staff development activities.

·Follow all policies, procedures and protocols and adhere to the IRC Way.

  • Ensure coordination with clinical services to maintain holistic approach to client services.
  • Other duties as assigned.

Key Working Relationships:

Position Reports to: Health & Wellness Program Manager
Position directly supervises: 
Anti- Trafficking Caseworker, Victim Services Caseworker, department interns and volunteers

Indirect Reporting:  Executive Director and Deputy Director of Programs
Other Internal and/or external contacts:

Internal: IRC staff, CAUSE Task Force, interns and volunteers

External:  Community partners, sub-grantees, partners, DES, DCS, legal providers, law enforcement, medical providers

Job Requirements:


·Undergraduate or graduate degree with an emphasis in social work, public health, or international health.

or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

  • At least one year of related professional experience with proven skills in supervising case management staff, grant reporting and program development required.
  • Case management and/or victims assistance experience preferred

Demonstrated Skills and Competencies:

  • Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
  • Strong organizational skills and detail-oriented
  • Public Speaking and/or presentation experience preferred
  • Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
  • Ability and willingness to drive 15 passenger van.
  • Strong attention to detail with the ability to prioritize and manage time effectively.
  • Problem solver capable of working well independently and as a part of a team.

Language Skills: 

  • Proficiency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

  • Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.
  • Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).


We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.

IRC- leading the way from harm to home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please apply at


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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