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Victim Services Caseworker

Glendale (Zimbabwe)

  • Organization: IRC - International Rescue Committee
  • Location: Glendale (Zimbabwe)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Legal - Broad
  • Closing Date:

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Job Overview:

The primary role of the Victim Services Caseworker is to provide comprehensive, culturally appropriate, client-centered case management services for foreign victims of crime and victims of human trafficking, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with administrative tasks including case notes, case file management, and data collection.

Major Responsibilities:

·Provide comprehensive case management services to foreign victims of crime, primarily victims of human trafficking;

·Develop a service and safety plan for each Program participant;

·Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and ongoing tracking);

  • Assessing and evaluating the needs of victims while providing appropriate services;
  • Build and manage relationships with various local, state, and federal law enforcement agencies;
  • Develop strategies to further assist in the identification and referral of victims of crime in Arizona;
  • Ensure acute needs are met in a timely and culturally appropriate manner for each program participant;
  • Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met;
  • Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants;
  • Provide comprehensive case management services, including assisting with accessing community resources through local partners;
  • Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans;
  • Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services;
  • Complete case notes in a detailed and timely fashion;
  • Track program activities, compile data and draft reports as required by donor and agency specifications;
  • Coordinate services across multiple programs to ensure client needs are addressed;
  • Participate in all program meetings, staff development activities and generally be an engaged team member
  • Follow all policies, procedures, and protocols of the agency and IRC Way;
  • Other duties as assigned.

Key Working Relationships:


Position Reports to:  Victim Services Supervisor
Indirect Reporting:
Other Internal and/or external contacts:

Internal: IRC Anti Trafficking programs

External: Arizona Anti Trafficking coalitions, Attorney offices providing pro-bono legal services, social service agencies, community education presentations, community outreach


Job Requirements:


  • Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

  • 2+ years of case management experience in a social services environment;
  • Case management and/or victims assistance experience preferred.

Demonstrated Skills and Competencies:

  • Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook);
  • Strong organizational skills and detail-oriented;
  • Public Speaking and/or presentation experience preferred;
  • Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment;
  • Ability and willingness to drive 15 passenger van;
  • Strong attention to detail with the ability to prioritize and manage time effectively;
  • Problem solver capable of working well independently and as a part of a team.

Language Skills: 

  • Proficiency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

  • Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area;
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities;
  • May require occasional weekend and/or evening work;
  • Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).


We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.

IRC- leading the way from harm to home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please apply at


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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